Glass repair service · Gary, IN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty77−2.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 30%
4.8★★★★★194 Google reviews · 24 photos
90%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick turnaround times, competitive pricing, and professional communication as primary benefits of the service. However, lower-rated reviews indicate recurring issues with appointment scheduling reliability, including last-minute cancellations and delays, as well as instances of improper installation requiring warranty claims.
Google rating: 4.8 out of 5 from 194 reviews (90% five-star).
Reviews on this page: 194 Google reviews (109 with written comments, 3 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: September 9, 2026.
Service: Auto Glass Repair serving Gary, Indiana.
Data from Google, last updated October 28, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Michigan City: 84/100 on this factor. Category median: 91.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Michigan City: 93/100 on this factor. Category median: 90.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Michigan City: 77/100 on this factor. Category median: 96.B
77
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Michigan City: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Michigan City: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Michigan City: 41/100 on this factor. Category median: 55.C
41
Bar = this company · dark tick = category median.
Star ratings
194 Google reviews we collected
4.8of 5
5 stars17590%
4 stars105%
3 stars53%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 109 written reviews
97%praise
Praise19197%
Complaints53%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price427%
Reasonable960%
Overpriced00%
Not sure213%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5327%
Staff & attitude4422%
Quality & results4322%
Price & value2513%
Would recommend2312%
Communication53%
Honesty & trust32%
What customers talk about
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great experience it was quick and hassle free very good company to install window quick”
“I rescheduled for a windshield replacement and it was done quickly and professionally.”
“A great experience with the people who answered the phone and scheduled the work to Eric the gentleman who replaced the glass.”
“TERRIBLE customer service and work.”
“I feel they were competitively priced and I felt good leaving knowing have a warranty.”
“Thank you for fixing my crack in my windshield I appreciate you guys highly recommended”
“Procedure to replace windshield was explained beforehand, and was completed within the hour.”
“Nick, the technician/ installer examined the impact a stated that a repair would not be transparent but would still have a distortion.”
People customers mention
Point3 reviews
Valparaiso3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor of Michigan City for 5 kinds of job. Pick one to see what they paid and said.
NNatalie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great experience it was quick and hassle free very good company to install window quick
Great priceWindow installationGlass installationWindow repair
MMike6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Price, service, quality, everything was spot on. Thank you for doing a great job, Glass Doctor. I will refer you to my services in the future or call you again if needed.
PPeteLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Excellent service. Procedure to replace windshield was explained beforehand, and was completed within the hour. Recommended.
Reasonable priceAuto windshield repair
TtrinityLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Thank you for fixing my crack in my windshield I appreciate you guys highly recommended
Reasonable priceAuto windshield repair
MMelinda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Soon as we got there they started working on truck and I arrived Early. Price not bad considering you get a one free replacement within a year if it breaks again.
MMurray7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I took a rock to my front windshield which caused an impact in my line of sight. Nick, the technician/ installer examined the impact a stated that a repair would not be transparent but would still have a distortion. I rescheduled for a windshield replacement and it was done quickly and professionally.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
A
Alexander MitchellLocal Guide · 9 reviewsiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Very professional. Eric knew exactly what to do and how to do it right.
Price assessment: Reasonable price
Services: Window repair
Repair wait time: 2–3 hr
Response from the owner · a month ago
Glad to hear you had such a positive experience. Thank you for taking the time to share your feedback and for choosing Glass Doctor of Michigan City. We appreciate your kind words and hope to assist you again in the future!
N
Natalie Walter1 reviewiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Glad to hear the process went smoothly for you. We appreciate your kind words and your trust in Glass Doctor of Michigan City. Thank you for sharing your feedback, and we hope to assist you again if you ever need us in the future!
C
Charles Lee4 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Thank you so much, Charles, for your awesome feedback! We truly appreciate your kind words and are thrilled to know you were pleased with our service. Your satisfaction means a lot to our team. If you ever need assistance again, we're here to help!
M
Missy Woodham3 reviewsiTotal number of Google reviews Missy has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Missy! We’re happy to hear you were pleased with our prompt service and the work we did. Your feedback truly means a lot to our team at Glass Doctor of Michigan City. If you ever need anything in the future, we’re just a call away!
M
Mike Mages6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Price, service, quality, everything was spot on. Thank you for doing a great job, Glass Doctor. I will refer you to my services in the future or call you again if needed.
P
Pete ClemensLocal Guide · 29 reviewsiTotal number of Google reviews Pete has written across all businesses on Google Maps, not just this one.
Soon as we got there they started working on truck and I arrived Early. Price not bad considering you get a one free replacement within a year if it breaks again.
M
Murray Barr7 reviewsiTotal number of Google reviews Murray has written across all businesses on Google Maps, not just this one.
I took a rock to my front windshield which caused an impact in my line of sight. Nick, the technician/ installer examined the impact a stated that a repair would not be transparent but would still have a distortion. I rescheduled for a windshield replacement and it was done quickly and professionally.
Services: Window installation
J
Joshua A Kniola7 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
