Glass repair service · Gary, IN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★500 Google reviews · 24 photos
93%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite friendly staff, punctual appointments, and successful repairs for automotive and residential glass as key positives. Recurring themes include quick scheduling, professional communication, and reasonable pricing compared to competitors. However, low-star reviews highlight instances of missed appointments, installation errors requiring rework, and unresponsiveness to follow-up requests regarding defective work.
Google rating: 4.9 out of 5 from 500 reviews (93% five-star).
Reviews on this page: 500 Google reviews (342 with written comments, 10 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 28, 2026.
Service: Auto Glass Repair serving Gary, Indiana.
Data from Google, last updated October 28, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Northwest Indiana: 88/100 on this factor. Category median: 91.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Northwest Indiana: 90/100 on this factor. Category median: 90.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Northwest Indiana: 95/100 on this factor. Category median: 96.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Northwest Indiana: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Northwest Indiana: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Northwest Indiana: 53/100 on this factor. Category median: 55.C
53
Bar = this company · dark tick = category median.
Star ratings
500 Google reviews we collected
4.9of 5
5 stars46793%
4 stars184%
3 stars41%
2 stars41%
1 star71%
Praise vs complaints
Phrases our text analysis found in 342 written reviews
99%praise
Praise65299%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2536%
Reasonable4057%
Overpriced00%
Not sure57%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response17827%
Staff & attitude17326%
Quality & results12419%
Price & value7211%
Would recommend7211%
Communication213%
Honesty & trust183%
What customers talk about
We read 342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very quick to get a Tech out to measure and within a week I had my window glass replaced and it came out perfect.”
“Professional, friendly, and got the job done—even in the middle of a natural disaster here in NWI!”
“Glass Doctor did a wonderful job on getting my windows replaced.”
“They are always quick to get you in for an appointment, they are very honest, and do great work at a reasonable price.”
“Too expensive for a door glass”
“They were great to work with, and I would definitely recommend this company.”
“I really appreciate the communication and quick work.”
“Once again we highly recommend Glass Doctor because their excellent service & are trustworthy.”
People customers mention
Valparaiso9 reviews
Eric8 reviews
Ron5 reviews
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Netflix4 reviews
Erik3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor of Northwest Indiana for 5 kinds of job. Pick one to see what they paid and said.
DDouglas7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I didn’t think they could save the windshield
But they did and you can barely see it
Great work!!!!
Auto windshield repair
SSquirrelyLocal Guide · 88 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Great guys, quick and professional. Fixed what no else could. Thanks guys. I recommend them to everyone!
Reasonable priceSkylight repairWindow repair
MMike4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Glass Doctor did a wonderful job on getting my windows replaced. Very quick to get a Tech out to measure and within a week I had my window glass replaced and it came out perfect. The technician was absolutely the best. Totally appreciated his work. Will use again!!
Reasonable priceGlass installation
TTerryLocal Guide · 92 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very friendly staff. Got work done in a reasonable amount of time. I like getting the spray glass cleaner & towel for application.
Reasonable priceAuto side window replacement
AAndrewLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Installer was friendly and knowledgeable. I do believe this should have been a 2-person job to be done safely, especially for the price. He struggled on his own especially being a 2nd-story ladder job. Glass install seems good, but left scuff marks inside and outside from the ladder. Edit: Marks have been taken care of.
Reasonable priceGlass installation
OOdis12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bedroom window broken. Took it to Glass Doctor and they fixed it right away. I’ve also had them replace a broken drivers side window on my escape. You need a window fixed they will take care of you. Fast friendly reasonably priced service. Win win win.
I didn’t think they could save the windshield
But they did and you can barely see it
Great work!!!!
Services: Auto windshield repair
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Glad to hear your windshield was saved and the repair is barely noticeable. We really appreciate you sharing your experience and for trusting Glass Doctor of Northwest Indiana with the job. Thank you for the great feedback, and we’re happy everything worked out so well!
R
Rick Bobo10 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
We appreciate you taking a moment to leave this feedback, Rick. It's great to hear you found our team both friendly and courteous. Thank you for choosing Glass Doctor of Northwest Indiana—we're glad you had a positive experience!
S
Squirrely MomLocal Guide · 88 reviewsiTotal number of Google reviews Squirrely has written across all businesses on Google Maps, not just this one.
Great guys, quick and professional. Fixed what no else could. Thanks guys. I recommend them to everyone!
Price assessment: Reasonable price
Services: Skylight repair, Window repair
Repair wait time: 2–3 hr
Response from the owner · a month ago
Your feedback means a lot to us. We're glad our team could sort out an issue that others couldn't and do it both quickly and professionally for you. Thank you for trusting Glass Doctor of Northwest Indiana and sharing your recommendation. We truly appreciate it!
M
Mike Myers4 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Glass Doctor did a wonderful job on getting my windows replaced. Very quick to get a Tech out to measure and within a week I had my window glass replaced and it came out perfect. The technician was absolutely the best. Totally appreciated his work. Will use again!!
Price assessment: Reasonable price
Services: Glass installation
Repair wait time: 1–2 hr
Response from the owner · a month ago
It is wonderful to hear your window replacement went so smoothly. We’re glad our team could get everything measured and installed so quickly, and that you’re happy with the result. Thank you for trusting Glass Doctor of Northwest Indiana and for highlighting the technician’s great work. We truly appreciate your recommendation and look forward to helping you again in the future!
T
Terry DoeringLocal Guide · 92 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Very friendly staff. Got work done in a reasonable amount of time. I like getting the spray glass cleaner & towel for application.
Price assessment: Reasonable price
Services: Auto side window replacement
Repair wait time: 0–1 hr
Response from the owner · a month ago
We're glad you found our staff welcoming and the service timely. Thank you for mentioning the glass cleaner and towel—it’s great to know you appreciate those extra touches. We truly appreciate you choosing Glass Doctor of Northwest Indiana and hope to help you again whenever you need us!
A
Andrew TaylorLocal Guide · 17 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Installer was friendly and knowledgeable. I do believe this should have been a 2-person job to be done safely, especially for the price. He struggled on his own especially being a 2nd-story ladder job. Glass install seems good, but left scuff marks inside and outside from the ladder. Edit: Marks have been taken care of.
Price assessment: Reasonable price
Services: Glass installation
Repair wait time: 0–1 hr
Response from the owner · a month ago
Andrew, we appreciate your honest feedback and the update regarding the scuff marks. It's great to hear the glass installation turned out well and that the marks have now been addressed. Thank you for recognizing the installer's professionalism and for sharing your thoughts on the process with Glass Doctor of Northwest Indiana.
O
Odis Kilgore12 reviewsiTotal number of Google reviews Odis has written across all businesses on Google Maps, not just this one.
Bedroom window broken. Took it to Glass Doctor and they fixed it right away. I’ve also had them replace a broken drivers side window on my escape. You need a window fixed they will take care of you. Fast friendly reasonably priced service. Win win win.
Response from the owner · a month ago
It is great to hear that your broken windows were repaired so quickly and that you found our team both fast and friendly. Thank you for sharing your experiences and for mentioning our fair pricing at Glass Doctor of Northwest Indiana. Your trust in us for both home and auto repairs means a lot. We appreciate your kind words and hope you will think of us for any future glass needs.
J
Josh ZacherLocal Guide · 249 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Had an insurance claim for a crack in my windshield. From the minute I first called, Ron took care of everything, he even got a hold of my insurance company and got things all in order. The windshield had to be calibrated and they did it no problem!
Response from the owner · a month ago
We’re so glad to hear your insurance claim and windshield replacement went smoothly from start to finish, Josh. Thank you for letting us know how helpful our team was in handling everything and making the process as easy as possible for you. We appreciate you sharing your experience with Glass Doctor of Northwest Indiana and are glad to hear the calibration was handled without any issues. If you ever need assistance again, we’re always here to help.
E
Eric Schuck1 reviewiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
They always do a great job and stand behind their work.
Services: Auto windshield repair
Response from the owner · a month ago
We appreciate you sharing this, Eric. It's great to know you've had consistently positive results and feel confident in our workmanship. Thank you for putting your trust in Glass Doctor of Northwest Indiana—your feedback and support mean a lot to us!
K
ken smith17 reviewsiTotal number of Google reviews ken has written across all businesses on Google Maps, not just this one.
Service above and beyond. The staff greeted immediately allowing us in the comfortable waiting area.
Vehicle serviced as scheduled, process was great.
Price below estimate from other glass repair shops
Recommend very highly
Price assessment: Great price
Services: Auto windshield repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
It is wonderful to hear you had such a smooth and positive experience with us. We’re glad our team helped you feel welcome right away and that your vehicle was serviced as scheduled. Hearing that our pricing made a difference for you and that you’d recommend Glass Doctor of Northwest Indiana so highly means a lot to us. Thank you for sharing your feedback, and we truly appreciate your support!
