Video production service · Phoenix, AZ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%28+2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#164 of 216 video production companiesiPosition by Experts Score among all companies we track in this category. · better than 24%
5.0★★★★★239 Google reviews · 10 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Glendale Video Solutions LLC holds a 5.0 rating from 239 Google reviews, with the owner responding to only 6 percent of feedback. Customers consistently praise the business for converting various analog formats, including VHS, 8mm, and audio tapes, into digital files or DVDs. Recurring themes highlight quick turnaround times, fair pricing, and helpful communication regarding media options. Reviewers note the staff's ability to handle delicate or aged media effectively, resulting in high-quality outputs for personal and family archives.
Google rating: 5.0 out of 5 from 239 reviews (98% five-star).
Reviews on this page: 239 Google reviews (215 with written comments).
Owner responses: the business replied to 6% of reviews.
Most recent review: September 17, 2026.
Service: Video Production Company serving Phoenix, Arizona.
Data from Google, last updated November 3, 2026.
Score profile vs other video production companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyVideo Production Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glendale Video Solutions LLC.: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glendale Video Solutions LLC.: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glendale Video Solutions LLC.: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glendale Video Solutions LLC.: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glendale Video Solutions LLC.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glendale Video Solutions LLC.: 28/100 on this factor. Category median: 81.D
28
Bar = this company · dark tick = category median.
Star ratings
239 Google reviews we collected
5.0of 5
5 stars23598%
4 stars21%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 215 written reviews
99%praise
Praise36099%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8022%
Quality & results7220%
Speed & response7220%
Would recommend6819%
Price & value3610%
Communication216%
Honesty & trust134%
What customers talk about
We read 215 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…y took one week to get it back also requested it to be in MOV and was courteous to do so I’m definitely coming back here to send my tapes in!…”
“I needed something done quickly to send my daughter in the UK, they got it done and I was able to get it to her in time.”
“…to get digitized and he was really great to talk to and has a really quick turn around time as it only took one week to get it back also requested it…”
“Such an easy process and amazing turn around time highly recommend!”
“There is no one else I would bring my tapes to; he is so reasonably priced, gets them done on time or before promised, and again, is the kindest ever.”
“Friendly, walked me through my options, didnt pressure me into a particular type of media (I wanted a DVD for my mother as opposed to making her find…”
“His prices are very fair and he radiates honesty and professionalism.”
People customers mention
Richard45 reviews
Mary4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PPeggyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve used Glendale videos twice now. Richard is so nice and accommodating. I needed something done quickly to send my daughter in the UK, they got it done and I was able to get it to her in time. I highly recommend them
JJoshLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dropped off my mini DVC tapes to get digitized and he was really great to talk to and has a really quick turn around time as it only took one week to get it back also requested it to be in MOV and was courteous to do so I’m definitely coming back here to send my tapes in!
DDeniseLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Richard is the best! I am so happy I found Glendale Video Solutions. He is the kindest man, and is so easy-going; taking the time to listen to your needs, so that he gets all that you are looking to have done just perfect. This is the second time I have brought some old VHS videos to be changed to digital, and…
MMichell7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Richard was very wonderful and helpful. I had an old cassette tape where my mom was singing. It was not very clear and he was able to even out the volume and clear up the music and her voice. I would highly recommend their services.
JJOSEPH9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I just want to say that I was very pleased with my CDS from Glendale Video Solutions. I will be going back with photos as I have so many that can be put on a flash drive. I highly recommend this business.
LLarryLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Richard did a great job digitalizing my 25-35 year old Sony Video cam 8mm tapes. He made one set of DVDs and 2 flash/memory sticks on time and at a very reasonable price. I highly recommend his service!
I’ve used Glendale videos twice now. Richard is so nice and accommodating. I needed something done quickly to send my daughter in the UK, they got it done and I was able to get it to her in time. I highly recommend them
Response from the owner · a month ago
Hello Peggy, thank you so much for the wonderful review and for coming back to us! We’re thrilled that we were able to help you get everything taken care of quickly. We truly appreciate your recommendation and look forward to working with you again in the future!
J
Josh DLocal Guide · 23 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Dropped off my mini DVC tapes to get digitized and he was really great to talk to and has a really quick turn around time as it only took one week to get it back also requested it to be in MOV and was courteous to do so I’m definitely coming back here to send my tapes in!
Response from the owner · 2 months ago
Thanks for the great review, Josh! It was a pleasure speaking with you, and I’m really glad I could get those MiniDV tapes digitized and back to you quickly.
Looking forward to helping you out with the next batch whenever you're ready!
D
Denise NicoletteLocal Guide · 24 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Richard is the best! I am so happy I found Glendale Video Solutions. He is the kindest man, and is so easy-going; taking the time to listen to your needs, so that he gets all that you are looking to have done just perfect. This is the second time I have brought some old VHS videos to be changed to digital, and cannot thank Richard enough for these wonderful treasures we now have for the family. There is no one else I would bring my tapes to; he is so reasonably priced, gets them done on time or before promised, and again, is the kindest ever. Do not look anywhere other than Glendale Video for your treasured memories! He truly cares and is amazing at what he does. Thank you so much Richard~
Response from the owner · 2 months ago
Thank you so much for taking the time to leave such a thoughtful and generous review! Knowing that you are thrilled with your digitized family videos truly means the world. Preserving these precious memories so your family can enjoy them for years to come is always a privilege, and it was a complete pleasure working with you again. Thank you for your continued trust and support—it is deeply appreciated!
M
Michell Thomas7 reviewsiTotal number of Google reviews Michell has written across all businesses on Google Maps, not just this one.
Richard was very wonderful and helpful. I had an old cassette tape where my mom was singing. It was not very clear and he was able to even out the volume and clear up the music and her voice. I would highly recommend their services.
Response from the owner · 2 months ago
Thank you so much for taking the time to share this wonderful feedback! Audio restoration—especially when it involves cherished family memories like a recording of your mom—is deeply meaningful work.
Your recommendation means the world to us. If you ever need help with any other audio or media projects in the future, we would be honored to assist you again!
R
Robert Vinciguerra (Rob)Local Guide · 150 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I just want to say that I was very pleased with my CDS from Glendale Video Solutions. I will be going back with photos as I have so many that can be put on a flash drive. I highly recommend this business.
Response from the owner · 4 months ago
Thank you so much for the wonderful review! We are thrilled to hear you were pleased with your CDs. We would love to help you preserve your photo collection on a flash drive whenever you're ready. Looking forward to seeing you again soon!
L
Larry PonskiLocal Guide · 16 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Richard did a great job digitalizing my 25-35 year old Sony Video cam 8mm tapes. He made one set of DVDs and 2 flash/memory sticks on time and at a very reasonable price. I highly recommend his service!
Response from the owner · 4 months ago
Thank you so much for the wonderful review. It was an absolute pleasure bringing those 25-35 year old memories back to life for you! I'm glad the DVDs and flash drives turned out well and arrived on time. Thanks for the high recommendation—it means the world to a small business!
P
Penny HealeyLocal Guide · 10 reviewsiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
The Best experience.
I found an old clunky video taken of my mother 2 years before she passed away from cancer.
Hand written on the cover.
“Valerie’s 71st Birthday/ Dance Class 1993”
I had no idea when or where I had gotten this tape?
I took it to Richard and decided that whatever he could get from it, I’d be grateful and I would share w/my siblings.
Not only did he do an incredible job, but he made 3 copiers for me, so we all could see my mom dance (31yrs ago)on her 71st B day.
Yes, she was graceful and beautiful, but it was Richard that made it possible for us to enjoy.
Don’t hesitate people!! Go see Richard for all the techy stuff you can’t do yourself.
His prices are very fair and he radiates honesty and professionalism.
Thank You Richard, you made us very happy.
Response from the owner · 5 months ago
Thank you so much Penny for sharing this beautiful story. It was an absolute honor to work on this tape for you and your family. Hearing how much it meant to you and your siblings to see your mother, Valerie, dancing and celebrating her 71st birthday is exactly why I do this work. Preserving such precious, irreplaceable memories is a privilege. Thank you for your kind words about my business and prices—knowing I could bring a little extra happiness to your family means the world to me.
J
John Schaefer2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I have used Glendale Video Solutions several times over a few years and their work is always exceptional.
I highly recommend their service.
Response from the owner · 5 months ago
Thank you so much for the high recommendation! We love hearing from our returning customers. It has been an absolute pleasure working with you over the years, and we look forward to helping you with any future video needs. Thanks for being a loyal part of the Glendale Video Solutions family!
G
Grant Davis4 reviewsiTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Fantastic experience. Friendly, walked me through my options, didnt pressure me into a particular type of media (I wanted a DVD for my mother as opposed to making her find it on the cloud). They were incredibly quick too. I preferred to use someone local because I didnt feel comfortable sending the tapes in the mail. Glendale Video Solutions was a great choice, and I will be sure to recommend others in the future!
Response from the owner · 5 months ago
Thank you so much Grant for the fantastic review! We are thrilled to hear that you had such a great experience with us at Glendale Video Solutions.
We completely understand how important it is to keep your irreplaceable memories safe, which is exactly why we love serving our local community—no mailing risks required! We're also glad we could get your tapes converted quickly and exactly how you wanted them. Going with the DVD for your mother was a wonderful, thoughtful choice, and we hope she thoroughly enjoys walking down memory lane.
Thank you for trusting us with your family memories and for your kind words. We truly appreciate your recommendations and look forward to helping you or your friends again in the future!
Best regards,
