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Miles West Creative

Video production service · Phoenix, AZ · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 216 video production companiesPosition by Experts Score among all companies we track in this category. · better than 75%
5.0 ★★★★★ 120 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
Sep 2026latest review

Miles West Creative at a glance

Google reviewers rate Miles West Creative five stars based on one hundred and twenty reviews, noting the owner replies to forty-six percent of feedback. Clients describe the company as a reliable resource for commercial video production, photography, drone footage, and post-production services in the Phoenix area. Recurring themes highlight clear communication, professional collaboration, attention to detail, and the ability to make subjects comfortable during shoots. Reviewers frequently mention efficient scheduling and the delivery of polished final results for various industries, including hunting and nonprofit organizations.

  • Google rating: 5.0 out of 5 from 120 reviews (100% five-star).
  • Reviews on this page: 120 Google reviews (88 with written comments, 7 with photos).
  • Owner responses: the business replied to 46% of reviews.
  • Most recent review: September 28, 2026.
  • Service: Video Production Company serving Phoenix, Arizona.

Data from Google, last updated November 3, 2026.

Score profile vs other video production companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.

Satisfaction100Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 99)Reliability: 98 (median 97)Momentum: 100 (median 100)
Miles West CreativeVideo Production Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Miles West Creative: 100/100 on this factor. Category median: 99.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Miles West Creative: 98/100 on this factor. Category median: 97.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Miles West Creative: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.

Star ratings

120 Google reviews we collected

  • 5 stars120100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 88 written reviews

  • Praise9799%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3132%
  • Would recommend2627%
  • Staff & attitude1818%
  • Communication1212%
  • Speed & response77%
  • Honesty & trust44%

What customers talk about

We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I had a great experience working with Miles West Creative.”
  • “He is incredibly professional and easy to work with—I highly recommend his business!”
  • “Over the past year, he’s been incredibly professional, communicative, and easy to collaborate with, while also bringing a clear vision and high standa…”
  • “He is a great communicator who provides clear, thoughtful direction and prompt feedback.”
  • “His ability to handle video production, photography, drone, and post-production all in one place makes the process efficient and easy.”
  • “Derek is so genuine and made the people in our video project so comfortable!”

People customers mention

  • Derek 22 reviews
  • Baune 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Alli2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Derek is so genuine and made the people in our video project so comfortable! He has a heart for people, an eye for detail, and so much knowledge and creative direction to share! Would highly recommend MWC!

joy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Working with Derek at Miles West Creative was an absolute pleasure. He is a great communicator who provides clear, thoughtful direction and prompt feedback. Our recent design project was seamless and enjoyable. He is incredibly professional and easy to work with—I highly recommend his business!

Nimar4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience working with Miles West Creative. If you’re looking for a reliable commercial video production and photography resource in the Phoenix, Arizona area or throughout the Southwest United States, I would highly recommend reaching out to their team.

nemo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Derek was absolutely a pleasure to work with. He had all the requirements very clear in his mind and also gave me very appropriately. His feedbacks made the overall project a success. Looking forward to work in future again.

Lewis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Working with Derek and the Miles West Creative team has been a genuinely great experience. Over the past year, he’s been incredibly professional, communicative, and easy to collaborate with, while also bringing a clear vision and high standards to every project. What stood out most was how much he values the people…

Yulia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience working with Derek. He is very attentive to the details of each project. Communication was clear and smooth throughout the process. Derek clearly cares about the quality of the final result and about making sure the client is satisfied. Highly recommend!

Photos

Customer reviews

5.0 ★★★★★ 120 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Alli Tschetter2 reviewsTotal number of Google reviews Alli has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Derek is so genuine and made the people in our video project so comfortable! He has a heart for people, an eye for detail, and so much knowledge and creative direction to share! Would highly recommend MWC!

joy biden2 reviewsTotal number of Google reviews joy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with Derek at Miles West Creative was an absolute pleasure. He is a great communicator who provides clear, thoughtful direction and prompt feedback. Our recent design project was seamless and enjoyable. He is incredibly professional and easy to work with—I highly recommend his business!

Nimar Arora4 reviewsTotal number of Google reviews Nimar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience working with Miles West Creative. If you’re looking for a reliable commercial video production and photography resource in the Phoenix, Arizona area or throughout the Southwest United States, I would highly recommend reaching out to their team.

nemo design1 reviewTotal number of Google reviews nemo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Derek was absolutely a pleasure to work with. He had all the requirements very clear in his mind and also gave me very appropriately. His feedbacks made the overall project a success. Looking forward to work in future again.

Response from the owner · a month ago

Your team was amazing to work with. We are thrilled with the results and so appreciate your feedback! Thank you so much.

Lewis Hayes1 reviewTotal number of Google reviews Lewis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with Derek and the Miles West Creative team has been a genuinely great experience. Over the past year, he’s been incredibly professional, communicative, and easy to collaborate with, while also bringing a clear vision and high standards to every project. What stood out most was how much he values the people he works with. There’s a strong sense of trust and mutual respect, which makes the creative process smooth and enjoyable from start to finish. He’s also very organized and thoughtful in how he approaches projects, which makes a big difference when working on larger campaigns. I’d absolutely recommend Derek to anyone looking for a reliable and creative partner, and I’m looking forward to working together again in the future.

Response from the owner · a month ago

Thank you, Lewis!

Yulia K4 reviewsTotal number of Google reviews Yulia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience working with Derek. He is very attentive to the details of each project. Communication was clear and smooth throughout the process. Derek clearly cares about the quality of the final result and about making sure the client is satisfied. Highly recommend!

Abel Haddis1 reviewTotal number of Google reviews Abel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Derek is highly professional and consistently delivers strong, polished work. His ability to handle video production, photography, drone, and post-production all in one place makes the process efficient and easy. He communicates clearly, stays on schedule, and brings a thoughtful approach that elevates the final result. You can rely on him to get the job done right without overcomplicating things. Would highly recommend Derek and Miles West Creative for any business looking for a dependable, high-quality creative partner.

Afro Alien1 reviewTotal number of Google reviews Afro has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

great experience

Jason Haines4 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had an excellent experience working with Miles West Creating on a Voiceover job. Thank you!

Laura Vsetecka2 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have always had great experiences working with Miles West Creative. We've done everything from studio shoots to on-farm sessions and gotten great results every time. Highly recommend!

Miles West Creative on Google Maps →

Business details