Video production service · Phoenix, AZ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 216 video production companiesiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★72 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate TAPS Media five stars based on seventy-two reviews, with the owner responding to all feedback. Clients describe the company as professional, collaborative, and detail-oriented, handling services like executive interviews, corporate branding, and social media content. Recurring themes include clear communication, punctuality, competitive pricing, and high-quality final deliverables that meet or exceed expectations. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 72 reviews (99% five-star).
Reviews on this page: 72 Google reviews (56 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 14, 2026.
Service: Video Production Company serving Phoenix, Arizona.
Data from Google, last updated November 3, 2026.
Score profile vs other video production companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
TAPS MediaVideo Production Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TAPS Media: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TAPS Media: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TAPS Media: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TAPS Media: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TAPS Media: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
5.0of 5
5 stars7199%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
100%praise
Praise106100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3533%
Would recommend3028%
Quality & results1413%
Speed & response1413%
Honesty & trust66%
Communication55%
Price & value22%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were incredibly easy‑going while remaining highly professional at every stage of the process, which made the entire shoot feel seamless and stress‑free.”
“…ps Media running the show is an incredible value to any client, and I highly recommend Ryan and his team for any commercial, documentary, or branded d…”
“Their expertise really showed, and the final result exceeded our expectations.”
“His clarity makes the process seamless and efficient for the talent, resulting in a flawless end product for the brand.”
“From the pacing to the music to the genuine reactions they captured, every detail was perfect.”
“Communication was clear, timelines were met, and the final product exceeded expectations.”
“This is your guy if you want top quality affordable commercial ads for your business.”
People customers mention
Quinn8 reviews
Ryan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBrian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Working with Ryan and the team at TAPS Media was an absolute pleasure. They were incredibly easy‑going while remaining highly professional at every stage of the process, which made the entire shoot feel seamless and stress‑free. Their expertise really showed, and the final result exceeded our expectations. I…
BBearLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I have know Ryan Taplin of Taps Media personally for several years and have had the pleasure of both working under him for his production company, as well as hiring him to assist my production company for several projects. Ryan is extremely talented both behind the camera, as well as directing crews and managing…
BBeth11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Working with TAPS Media was a total win! Ryan’s direction is on another level—he is so dialed into his clients' needs that we knocked it out of the park in just a few takes. His clarity makes the process seamless and efficient for the talent, resulting in a flawless end product for the brand. I'd work with them again and again!
LLeah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
TAPS was brought on for a project with my nonprofit organization to produce a high-quality video. Ryan and Quinn were great collaborators and were extremely professional and kind! Such a fun day working with their crew - highly recommend TAPS media.
AAdam12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ryan and his team did a video shoot for executive interviews at a work conference. His team was very responsive, professional, and the end product was great!
MMax3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
⭐⭐⭐⭐⭐
TAPS Media has been an incredible partner for our video and media needs. Their team is professional, creative, and highly detail-oriented, from pre-production planning to final delivery. They’re not only great at capturing high-quality footage, but also at telling a compelling story through editing and sound…
Working with Ryan and the team at TAPS Media was an absolute pleasure. They were incredibly easy‑going while remaining highly professional at every stage of the process, which made the entire shoot feel seamless and stress‑free. Their expertise really showed, and the final result exceeded our expectations. I wouldn’t hesitate to recommend TAPS Media to anyone looking for a top‑tier video production partner.
Response from the owner · 5 months ago
We appreciate you, Brian and hope to work with you and the team again soon!
B
Bear PrandelliLocal Guide · 11 reviewsiTotal number of Google reviews Bear has written across all businesses on Google Maps, not just this one.
I have know Ryan Taplin of Taps Media personally for several years and have had the pleasure of both working under him for his production company, as well as hiring him to assist my production company for several projects. Ryan is extremely talented both behind the camera, as well as directing crews and managing productions from start to finish.
Having a talented creative team like Taps Media running the show is an incredible value to any client, and I highly recommend Ryan and his team for any commercial, documentary, or branded digital video campaign. He knows how to bring the project to fruition with a high level of skill, quality and creativity.
Response from the owner · 8 months ago
Appreciate the review, Bear!
B
Beth Shelly11 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Working with TAPS Media was a total win! Ryan’s direction is on another level—he is so dialed into his clients' needs that we knocked it out of the park in just a few takes. His clarity makes the process seamless and efficient for the talent, resulting in a flawless end product for the brand. I'd work with them again and again!
Response from the owner · 9 months ago
We appreciate the kind words, Beth! You were a pleasure to work with!
L
Leah Wilkey3 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
TAPS was brought on for a project with my nonprofit organization to produce a high-quality video. Ryan and Quinn were great collaborators and were extremely professional and kind! Such a fun day working with their crew - highly recommend TAPS media.
Response from the owner · a year ago
Hi Leah, thank you for the review! We very much appreciate the kind words. It was great to meet you and the team! You all were a pleasure to collaborate/work with. Please let us know how we can help for projects in the future!
Warm Regards,
The TAPS Team
A
Adam Wolf12 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Ryan and his team did a video shoot for executive interviews at a work conference. His team was very responsive, professional, and the end product was great!
Response from the owner · a year ago
Thank you for the kind words, Adam. We enjoy working with you year after year!
M
Max Masano3 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
TAPS Media has been an incredible partner for our video and media needs. Their team is professional, creative, and highly detail-oriented, from pre-production planning to final delivery. They’re not only great at capturing high-quality footage, but also at telling a compelling story through editing and sound design. Communication was clear, timelines were met, and the final product exceeded expectations. Highly recommend them to anyone looking for top-tier media production.
Response from the owner · a year ago
We always enjoy collaborating with you, Max!
N
Natalie ColletteLocal Guide · 17 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Ryan and his team have done an incredible job. My first experience with them was when I worked for a company in real estate. They created a message beyond what we were looking for. After starting my own company, he became my go to for all media. He has continued to deliver, taking our ideas to another level and helping us grow.
Response from the owner · a year ago
We appreciate the review, Matt!
M
Maribel Jimenez6 reviewsiTotal number of Google reviews Maribel has written across all businesses on Google Maps, not just this one.
