Auto body shop · West Haverstraw, NY · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 90%
4.9★★★★★271 Google reviews · 22 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Global Collision And Body Works 4.9/5 based on 271 reviews, with the owner replying to all comments. Customers frequently praise the shop for reasonable pricing, timely communication, and professional handling of accident repairs, oil changes, and tire services. Staff are noted for being courteous and honest during diagnoses. The primary criticism involves two instances where customers were refused photo inspections due to weather conditions despite prior phone confirmation, resulting in complaints about rude treatment and wasted time.
Google rating: 4.9 out of 5 from 271 reviews (98% five-star).
Reviews on this page: 271 Google reviews (191 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Auto Body Shop serving West Haverstraw, New York.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Global Collision And Body Works: 96/100 on this factor. Category median: 89.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Global Collision And Body Works: 96/100 on this factor. Category median: 86.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Global Collision And Body Works: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Global Collision And Body Works: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Global Collision And Body Works: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Global Collision And Body Works: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
271 Google reviews we collected
4.9of 5
5 stars26698%
4 stars21%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 191 written reviews
98%praise
Praise40898%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4180%
Reasonable1020%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9824%
Quality & results8721%
Would recommend6917%
Speed & response5012%
Price & value4912%
Honesty & trust399%
Communication236%
What customers talk about
We read 191 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Owner himself is nice guy and Austin his manager is also good to work with.”
“It is just so refreshing to work with people who are this honest, respectful, and thorough.”
“Highly recommend Noah and the team at Global Collision for anyone looking for honest, reliable, and high-quality automotive care!”
“Absolute top-tier service, I can't recommend them enough!”
“They took the time to explain the work that was needed and completed everything professionally and efficiently.”
“The team is professional, honest, and reliable, consistently providing quality work at fair prices.”
“I have found Global Collision to be the most reliable Auto Body firm in Rockland county.”
“He walked me through everything from the moment I dropped it off to the final walkthrough, making sure I saw and understood all of it.”
People customers mention
Noah28 reviews
George5 reviews
Austin4 reviews
Arun3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Global Collision And Body Works for 8 kinds of job. Pick one to see what they paid and said.
Anish6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Great place to get your car work done. Reasonable prices. Owner himself is nice guy and Austin his manager is also good to work with. I will be coming to this place for all my future car maintenance needs.
Great priceTires
Shirley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Bringing my car here gave me total peace of mind right from the start because I’ve been here before and already knew how great their service is. After a previous shop messed up my post-accident repairs months ago, this team completely saved the day and went above and beyond.
Noah was phenomenal! He walked me…
vito3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
i recently purchased a vehicle from Noah. He went above and beyond to make everything perfect. Noah's team is top notch and customer service comes first @ Global Collision And Body Works
JLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service and courteous staff. Noah is a great owner who makes you are taken care. Highly recommend servicing at Global.
Great priceTransmissionAir & cabin filter replacement
Santhosh6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Nice place, very friendly owner Noha. Great auto body work. Always he there for anyone. He love to socialize with everyone…
Tina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I recently took my vehicle to Global Collision for an oil change, new brakes, and tires, and the entire experience was absolutely outstanding.
A huge shoutout to Noah—he is a great guy, incredibly professional, and makes the whole process smooth and stress-free. It’s rare to find an auto shop that combines top-tier…
Great place to get your car work done. Reasonable prices. Owner himself is nice guy and Austin his manager is also good to work with. I will be coming to this place for all my future car maintenance needs.
Price assessment: Great price
Services: Tires
Response from the owner · a day ago
Thank you Anish for the kind words and we appreciate your support and business
Shirley B2 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Bringing my car here gave me total peace of mind right from the start because I’ve been here before and already knew how great their service is. After a previous shop messed up my post-accident repairs months ago, this team completely saved the day and went above and beyond.
Noah was phenomenal! He walked me through everything from the moment I dropped it off to the final walkthrough, making sure I saw and understood all of it. Junior inside has also been consistently wonderful to work with. When I picked it up, they had even detailed and cleaned the car! It is just so refreshing to work with people who are this honest, respectful, and thorough. Absolute top-tier service, I can't recommend them enough!
Response from the owner · a week ago
Thank you Shirley … appreciate the kind words …. Thank you for the business and trusting us with your repairs 🙏
vito cannizzaro3 reviewsiTotal number of Google reviews vito has written across all businesses on Google Maps, not just this one.
i recently purchased a vehicle from Noah. He went above and beyond to make everything perfect. Noah's team is top notch and customer service comes first @ Global Collision And Body Works
Response from the owner · a year ago
Thank you Vito 🙏
J JLocal Guide · 61 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
I recently took my vehicle to Global Collision for an oil change, new brakes, and tires, and the entire experience was absolutely outstanding.
A huge shoutout to Noah—he is a great guy, incredibly professional, and makes the whole process smooth and stress-free. It’s rare to find an auto shop that combines top-tier work with such excellent customer service.
While I was there for standard mechanical maintenance, I also hear they do wonderful work with auto body parts and collision repair. Based on the quality of service I received, I have no doubt their bodywork is just as exceptional.
Highly recommend Noah and the team at Global Collision for anyone looking for honest, reliable, and high-quality automotive care!
Price assessment: Great price
Services: Tires, Brakes, Oil change
Response from the owner · 4 months ago
Thank you 🙏 so much for your business and for your feedback and support
Happy to help and please recommend us to family and friends
God bless
Coffee First3 reviewsiTotal number of Google reviews Coffee has written across all businesses on Google Maps, not just this one.
I have found Global Collision to be the most reliable Auto Body firm in Rockland county. I have lived here 30 years and I am extremely grateful to have been referred to Noah and the team at Global Collision. The candor and efficiency of the mechanics at Global Collision was so refreshing when I had to deal with my recent accident. To be approached about your car holistically and with honesty is such a rare commodity in our times.
They had given me an honest assessment of my vehicle that did not need to be fact checked but since my uncle is also a mechanic, it was. My uncle agreed with everything Noah had recommended and nothing more. He took a car that was headed for the junkyard to a work of art and essentially, a new vehicle out of the lot. I am extremely thankful to have been steered in the direction of Global Collision. I would advise anyone that needs an honest assessment of their body work or mechanicals to consult Noah at Global Collision.
Price assessment: Great price
Services: Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Brakes, Oil change
Response from the owner · 2 months ago
Jean thank you for the kind words
Really appreciate your business and support…. Genuinely it was our pleasure to work alongside you…. A big thank you to you 🙏
