Security guard service · Santa Clara, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 36 security guard servicesiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★34 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Global Risk Solutions five stars based on thirty-four reviews, with the owner responding to all feedback. Clients describe the company as providing professional security for executive protection, private events, and residential needs in the Bay Area. Recurring themes include punctuality, clear communication, adaptability, and discretion. One reviewer noted the services were reasonably priced. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 34 reviews (100% five-star).
Reviews on this page: 34 Google reviews (30 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 26, 2026.
Service: Security Guard Company serving Santa Clara, California.
Data from Google, last updated October 26, 2026.
Score profile vs other security guard services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Global Risk Solutions, Inc.Security Guard Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Global Risk Solutions, Inc.: 99/100 on this factor. Category median: 89.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Global Risk Solutions, Inc.: 97/100 on this factor. Category median: 89.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Global Risk Solutions, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
34 Google reviews we collected
5.0of 5
5 stars34100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
98%praise
Praise6198%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2337%
Would recommend1118%
Speed & response915%
Communication915%
Quality & results610%
Honesty & trust35%
Price & value12%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I used Global Risk Solutions for security in San Francisco and was truly impressed by the professionalism of the agents.”
“I would definitely recommend them for any security needs.”
“Their executive protection services were top notch, and their timely updates and polished approach gave me confidence and peace of mind.”
“Atherton for private event security and was impressed with their professionalism, responsiveness, adaptability, expertise, communication and discretion.”
“Their team’s attention to detail and proactive approach gave us confidence throughout the assignment.”
“I highly recommend Global Risk Solutions for anyone needing reliable security services.”
“Very professional, knowledgeable , and reasonably priced for the services provided.”
People customers mention
Atherton3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jose3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I used Global Risk Solutions for security in San Francisco and was truly impressed by the professionalism of the agents. Their executive protection services were flawless. Joseph has been an exceptional agent and I believe he is great example of calm and collective in any difficult situation.
bryan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Joshua was great here in San Francisco UGG. He was a guard at our store on Powell st. He made sure he stay observant and supported instantly
LavenyaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I used Global Risk Solutions in
Atherton for private event security and was impressed with their professionalism, responsiveness, adaptability, expertise, communication and discretion. From start to finish the experience was seamless and the agents always kept me informed while staying unobtrusive. I would definitely recommend them for any security needs.
Sylvia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I hired Global Risk Solutions in San Francisco at our retail location and was impressed by their professionalism, responsiveness and adaptability. The security agents communicated clearly, demonstrated deep expertise, and maintained complete discretion throughout the assignment. Their executive protection services…
Genti8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I was hesitant at first, but the communication from Global Risk Solutions was outstanding. We used them for a private event in Palo Alto, CA They kept me updated on every step, responded promptly to my questions, and made the process feel smooth. The security agents were professional and always let me know what to…
Erika3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
5/5 stars – the team at Global Risk Solutions provided outstanding professionalism, rapid responsiveness, and seamless adaptability during our residential security service in Atherton. Their expertise was evident, and communication was clear and consistent throughout. The security agents were discreet yet highly…
I used Global Risk Solutions for security in San Francisco and was truly impressed by the professionalism of the agents. Their executive protection services were flawless. Joseph has been an exceptional agent and I believe he is great example of calm and collective in any difficult situation.
Response from the owner · 4 months ago
Jose, thank you so much for the 5-star rating! We're grateful for your trust in Global Risk Solutions for your security needs. Whether it's executive protection, corporate security, or risk management services, our Palo Alto-based team is committed to delivering top-tier protection and peace of mind to every client. We truly appreciate your support and look forward to serving you again.
Yours in safety,
The Global Risk Solutions, Bay Area Team
Kathleen DonavonLocal Guide · 21 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
I was extremely impressed with the professionalism of Global Risk Solutions.
Response from the owner · 4 months ago
Hi Kathleen, thank you so much for this 5-star review! We're thrilled to hear you were impressed with the professionalism of our team at Global Risk Solutions, Inc. Delivering dependable executive protection, corporate security, and risk management services to clients in Palo Alto and across the Bay Area is something our entire team takes seriously. Reviews like yours reaffirm why we're committed to maintaining the highest standards in private security services. Thank you again for trusting Global Risk Solutions, we look forward to working with you again.
Yours in safety,
The GRS Bay Area Team
Joshua Malbrue3 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Working with Global Risk Management has been a positive experience.
Response from the owner · 4 months ago
Thank you, Joshua. We are glad to hear that your experience working with Global Risk Solutions has been a positive one. Building strong, trust-based relationships with our clients is something we consider just as important as the protective services we deliver. Whether it is executive protection, estate security, or private security operations throughout Palo Alto and the greater Bay Area, our team remains committed to professionalism, discretion, and excellence at every level. We look forward to continuing to serve you.
bryan Rodriguez1 reviewiTotal number of Google reviews bryan has written across all businesses on Google Maps, not just this one.
Joshua was great here in San Francisco UGG. He was a guard at our store on Powell st. He made sure he stay observant and supported instantly
Response from the owner · 4 months ago
Thank you, Bryan. We are pleased to hear that Joshua made such a positive impression at the UGG location on Powell Street in San Francisco. Vigilance, situational awareness, and immediate response are the cornerstones of our retail security program, and it is gratifying to know that Joshua exemplified those qualities on the floor. At Global Risk Solutions, we take great pride in placing highly trained security professionals in retail environments where both asset protection and customer experience are equally important. We will be sure to pass along your recognition to Joshua and his supervisors.
Lavenya GeganLocal Guide · 19 reviewsiTotal number of Google reviews Lavenya has written across all businesses on Google Maps, not just this one.
I used Global Risk Solutions in
Atherton for private event security and was impressed with their professionalism, responsiveness, adaptability, expertise, communication and discretion. From start to finish the experience was seamless and the agents always kept me informed while staying unobtrusive. I would definitely recommend them for any security needs.
Response from the owner · 4 months ago
Thank you so much for your kind words, Lavenya! We are thrilled to hear that your experience with Global Risk Solutions' private event security services in Atherton exceeded your expectations. Our team takes great pride in delivering professional, discreet, and responsive security solutions, whether for private events, executive protection, or corporate security needs throughout the Bay Area. We will be sure to pass along your feedback to our agents. We look forward to being your trusted security partner for any future events!
laila kidd7 reviewsiTotal number of Google reviews laila has written across all businesses on Google Maps, not just this one.
Thank you so much, Laila!
We are so glad our team made a great impression. At Global Risk Solutions, we believe professional security services should also come with a personal, approachable touch, so your kind words truly mean a lot to us. Whether you need executive protection, private security, or on-site security services in Palo Alto or the greater San Francisco Bay Area, we are always here for you. We hope to work with you again soon!
The Global Risk Solutions, Palo Alto Team
Sylvia Gardner7 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
I hired Global Risk Solutions in San Francisco at our retail location and was impressed by their professionalism, responsiveness and adaptability. The security agents communicated clearly, demonstrated deep expertise, and maintained complete discretion throughout the assignment. Their executive protection services were top notch, and their timely updates and polished approach gave me confidence and peace of mind. I highly recommend Global Risk Solutions for anyone needing reliable security services.
Response from the owner · 4 months ago
Thank you so much for the kind words, Sylvia!
We're thrilled you chose Global Risk Solutions for your security services in San Francisco. Our team takes great pride in delivering professional executive protection services, and it's wonderful to hear that our security agents' clear communication, deep expertise, and discretion gave you confidence and peace of mind. Whether you need retail security, executive protection, or private security services in the San Francisco Bay Area, we're always here to help. We look forward to working with you again! — The Global Risk Solutions, Palo Alto Team
Genti Shala8 reviewsiTotal number of Google reviews Genti has written across all businesses on Google Maps, not just this one.
I was hesitant at first, but the communication from Global Risk Solutions was outstanding. We used them for a private event in Palo Alto, CA They kept me updated on every step, responded promptly to my questions, and made the process feel smooth. The security agents were professional and always let me know what to expect. I felt confident and well informed throughout the entire service. Highly recommend their team for anyone needing reliable security support.
Response from the owner · 8 months ago
Hello Genti,
Thank you for the five-star review and for trusting Global Risk Solutions with your private event in Palo Alto, California. We are pleased to hear that our communication, timely updates, and responsiveness helped you feel confident and well informed throughout the process. Our team takes pride in providing professional support and setting clear expectations, and we truly appreciate you recognizing their efforts. Thank you again for your recommendation. We look forward to assisting you in the future whenever you need reliable security coverage
Yours in safety,
The GRS Palo Alto Team
Erika Kister3 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
5/5 stars – the team at Global Risk Solutions provided outstanding professionalism, rapid responsiveness, and seamless adaptability during our residential security service in Atherton. Their expertise was evident, and communication was clear and consistent throughout. The security agents were discreet yet highly effective, making us feel safe without drawing attention. I highly recommend their services.
Response from the owner · 10 months ago
Erika, thank you so much for taking the time to share this detailed review and for trusting our Palo Alto team at Global Risk Solutions, Inc. (GRS) with your family’s safety in Atherton. We truly appreciate you recognizing our professionalism, rapid responsiveness, and clear communication throughout your residential security service.
Our goal as a Bay Area private security company is to provide discreet, highly effective protection that allows our clients to feel safe without feeling watched. It means a great deal to hear that our security agents were able to blend into the environment while still making you and your household feel secure. That balance between visibility and discretion is something we train for constantly across all of our residential security and executive protection details.
We’re proud to serve the communities of Atherton, Palo Alto, and the greater Silicon Valley area with customized home security solutions, including dedicated security agents, patrols, and rapid response support. Every assignment starts with understanding the unique needs of the residence and the family, and we’re glad that our adaptable approach was evident in your experience.
I’ll be sure to share your feedback with the entire GRS team who worked on your property, they’ll be encouraged to know that their professionalism, consistency, and attention to detail had such a positive impact.
If you ever need to adjust your residential security program, add coverage for travel, events, or executive protection, or simply have questions about best practices for home and neighborhood security in Atherton, our team is always available to help.
Thank you again for choosing Global Risk Solutions, Inc. and for recommending our services. We’re honored to be your security partner and look forward to continuing to support you whenever you need us.
Yours in safety,
The GRS Palo Alto Team
Veronica ParkerLocal Guide · 291 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
I hired Global Risk Solutions for Estate Security in Atherton and was blown away by their professionalism, responsiveness, adaptability, expertise, communication and discretion. The security agents arrived right on time, kept me informed every step of the way, and adjusted seamlessly to the changing needs of the job. Their clear communication and quiet, effective presence made me feel completely safe without any distraction. If happiness had a location on Google Maps, it would be here.
Response from the owner · 10 months ago
Veronica, thank you so much for taking the time to share this wonderful review and for trusting Global Risk Solutions for your estate security in Atherton. Our Palo Alto security team is dedicated to providing professional, responsive, and discreet protection, so it means a great deal to know that our agents arrived on time, kept you informed each step of the way, and adjusted seamlessly to the changing needs of the job.
We are especially glad that our clear communication and quiet, effective presence helped you feel completely safe without any distraction, that is exactly the experience we aim to provide for every client who chooses our private security services in the Palo Alto and greater Bay Area.
If you ever need estate security or personal protection again, we would be honored to support you. Thank you for your trust and for recommending Global Risk Solutions on Google.
Yours in safety,,
The Global Risk Solutions Palo Alto Team