iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%73+46.4Reliability 28%63+17.8Replies to reviews 8%88+7.2Momentum penalty85−1.5Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★287 Google reviews · 23 photos
91%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$68typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Gloss & Glow Luxury Nail Spa 4.8 out of 5 based on 287 reviews. Positive feedback highlights detailed attention to manicures and pedicures, clean facilities, reasonable pricing, and clear communication regarding nail shape and color preferences. Recurring negative themes involve long wait times for walk-in clients, perceived rushed service, and instances of poor polish longevity or incomplete cuticle care.
Google rating: 4.8 out of 5 from 287 reviews (91% five-star).
Reviews on this page: 287 Google reviews (224 with written comments, 62 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 24, 2026.
Service: Nail Salon serving Tucson, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Gloss & Glow Luxury Nail SpaNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gloss & Glow Luxury Nail Spa: 73/100 on this factor. Category median: 84.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gloss & Glow Luxury Nail Spa: 63/100 on this factor. Category median: 78.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gloss & Glow Luxury Nail Spa: 85/100 on this factor. Category median: 100.A
85
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gloss & Glow Luxury Nail Spa: 88/100 on this factor. Category median: 66.A
88
Bar = this company · dark tick = category median.
Star ratings
287 Google reviews we collected
4.8of 5
5 stars26191%
4 stars72%
3 stars31%
2 stars62%
1 star103%
Praise vs complaints
Phrases our text analysis found in 224 written reviews
96%praise
Praise25196%
Complaints104%
Price
What customers reported paying
$68-4% vs typical nail salons
Middle half of what 184 customers paid ($50–$96) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9336%
Quality & results7930%
Would recommend3815%
Speed & response218%
Price & value208%
Honesty & trust73%
Communication31%
What customers talk about
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very attentive with great option for color and design!”
“My nails always look beautiful, and his attention to detail is unmatched.”
“The service was horrible.”
“Jay was very highly recommended by my daughters and sister in law.”
“Horrible experience, I will never return and I do not recommend.”
“He is very detailed, but also fast, which are two things that usually don’t go together.”
“This nail saloon is worth every penny dollar i paid the staff are nice and professional and the quality of the work is so good i had Mimi do my nails…”
“I went my first time and they overcharged me.”
“If you’re looking for someone who genuinely cares about his clients and delivers gorgeous results every time, Merrick is your guy!”
“The staff is welcoming, prices are great, and communication was super easy and clear.”
People customers mention
Mimi15 reviews
Jay9 reviews
Calvin9 reviews
Amy5 reviews
Salon4 reviews
Pedicure4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gloss & Glow Luxury Nail Spa for 8 kinds of job. Pick one to see what they paid and said.
SysairesseLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Rachel pays attention to detail everytime I'm in her chair..Rachel is a ROCKSTAR
Paid $120–140Service not listed
Cathy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
First time here
Jay was very highly recommended by my daughters and sister in law. His work was excellent. Will definitely be back. Love my nails
Paid $60–80Acrylic nails
Candace3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fantastic foot and leg treatments. Nails are perfect! Very attentive with great option for color and design!
Paid $120–140
GloriaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I love Gloss and Glow! The salon is beautiful, the staff are amazing, the service is fantastic!
DuchessLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Was sorry to leave my previous Pedicure Tech, when I moved to Oracle.
However, Lanny makes each visit AMAZING.
Paid $80–100Service not listed
Skylar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Jay always gets it right! The place is clean, and service is wonderful. Thank you!
Found my new favorite pedicure spot! This place just opened up, and the service is hands-down the best I’ve received in years.
The attention to detail is outstanding. They carefully check in at every step—making sure you like your nail cut, shape, and color—and the massage was amazing. The staff is welcoming, prices are great, and communication was super easy and clear. They treat you like a valued customer instead of rushing you out for the next appointment. Highly recommend!
K KLocal Guide · 94 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
I absolutely love this nail salon, and Merrick is truly the best! He is incredibly talented, meticulous, and takes so much pride in his work. My nails always look beautiful, and his attention to detail is unmatched.. It’s always a great experience from start to finish. If you’re looking for someone who genuinely cares about his clients and delivers gorgeous results every time, Merrick is your guy! I can’t recommend him enough! ❤️
Christy Berkbigler12 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Amy was wonderful as always. Such attention to detail.
Price: $40–60
Services: Service not listed
Response from the owner · a year ago
Thank you! We're so glad you enjoyed your visit — Amy will be thrilled to hear your kind words! 💅😊
Sysairesse JacksonLocal Guide · 20 reviewsiTotal number of Google reviews Sysairesse has written across all businesses on Google Maps, not just this one.
My service itself was good and I’m content with how my pedicure turned out. However, the customer service was lacking. We walked in without an appointment, knowing we would have to wait a little bit and we were ok with that. We were told it would be about a 20 minute wait and we got seated and nobody checked in with us for the next 45 minutes until I had to ask if there was an update with the time. The woman responded, “you guys were walk ins” -which we knew but it had been way longer than 20 minutes. We were waiting for an hour until somebody came to us and turned on the water. Then right as my pedicure started the same woman came over to the lady doing my nails and told her that her next client is already waiting which made her rush the pedicure. The pedicure itself took less than half the time we waited, but the thing is, we didn’t mind waiting- it’s just nobody came to check in or update us.
Candace3 reviewsiTotal number of Google reviews Candace has written across all businesses on Google Maps, not just this one.
Thank you so much for your wonderful review and 5-star support. We’re truly happy to know you had a great experience with us.
Duchess DF HarbaughLocal Guide · 45 reviewsiTotal number of Google reviews Duchess has written across all businesses on Google Maps, not just this one.
