Auto repair shop · San Jose, CA · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#170 of 482 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★356 Google reviews · 4 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the shop for honest diagnostics, fair pricing, and clear communication regarding repairs. Services range from routine maintenance to complex engine and brake work, with many noting timely completion and helpful explanations that build long-term trust. A minor criticism involves extra charges for specific tasks like removing wheel locks, though overall satisfaction remains high. The owner has not replied to any of the 356 reviews contributing to the 4.9 rating.
Google rating: 4.9 out of 5 from 356 reviews (97% five-star).
Reviews on this page: 356 Google reviews (234 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: November 3, 2026.
Service: Auto Repair Shop serving San Jose, California.
Data from Google, last updated November 3, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Go To Auto CareAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Go To Auto Care: 95/100 on this factor. Category median: 88.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Go To Auto Care: 93/100 on this factor. Category median: 85.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Go To Auto Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Go To Auto Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Go To Auto Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Go To Auto Care: 15/100 on this factor. Category median: 56.F
15
Bar = this company · dark tick = category median.
Star ratings
356 Google reviews we collected
4.9of 5
5 stars34597%
4 stars82%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 234 written reviews
99%praise
Praise46399%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3256%
Reasonable2442%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust9520%
Staff & attitude9320%
Price & value8518%
Quality & results8218%
Would recommend5111%
Speed & response429%
Communication204%
What customers talk about
We read 234 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jeff and Danny have demonstrated integrity and honesty when giving you a bid.”
“Very nice and patient too; happy to explain when I have simple questions.”
“Good price for that, but substantially extra cost for removing wheel lock.”
“Jeff, Danny & their crew have always done a great job, don't overcharge & they honor their warranties.”
“Outstanding service every time I bring in our cars.”
“They always do a great job, and this is definitely my “go-to”place for car care.”
“All work was completed in a timely manner at a fair price.”
“They explained everything and I felt very confident having the work done there.”
People customers mention
Jeff50 reviews
Danny41 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Go To Auto Care for 8 kinds of job. Pick one to see what they paid and said.
AAntonia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jeff and Danny have been keeping our cars running for over a decade. My whole family, any friends in the Bay Area, etc...all come here.
We once brought our SUV in for a broke A/C system. They ordered the assembly after testing, got everything taken apart, and found a business card stuck covering a valve.
They…
Great priceTransmissionAir & cabin filter replacementExhaust
SSamLocal Guide · 93 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Got my front brakes and front rotors replaced. Good price for that, but substantially extra cost for removing wheel lock. The price was overall fine, the brake+ rotors were great, but removing the wheel lock was a little expensive. Overall very quick and kind!
RRon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Outstanding service every time I bring in our cars. Jeff and Danny have demonstrated integrity and honesty when giving you a bid. No other auto shop to go too. Complete satisfaction.
Jjasmine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I took my car to Go to auto care after I had to get it towed due to engine overheating. I recently did an oil change with another vendor and specifically mentioned the overheating issue to them two days prior to towing. Danny called me back and told me the coolant levels were low. He added the coolant and informed…
KKim9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jeff and Danny are the best ! They have serviced all of our cars for many years and we love them and trust them.
Great priceGeneral repairs & maintenance
KKrystalle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been going to Go To Auto Care for the past couple of years for my car’s service and maintenance, and I couldn’t be happier with them. The staff is always professional, honest, and transparent. As a woman who doesn’t know much about cars, I really appreciate how comfortable and safe I feel bringing my car here.…
Jeff and Danny have been keeping our cars running for over a decade. My whole family, any friends in the Bay Area, etc...all come here.
We once brought our SUV in for a broke A/C system. They ordered the assembly after testing, got everything taken apart, and found a business card stuck covering a valve.
They charged us for the labor and sent the part back. Easily could've charged us for a full repair and we wouldn't have known the difference. Just one example but they're genuinely the best. Very nice and patient too; happy to explain when I have simple questions.
Price assessment: Great price
Services: Transmission, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto brake repair, Tire rotations, Engine repair, Transmission replacement, Auto A/C replacement, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Air conditioning, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Battery, Oil change
S
Sam YangLocal Guide · 93 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Got my front brakes and front rotors replaced. Good price for that, but substantially extra cost for removing wheel lock. The price was overall fine, the brake+ rotors were great, but removing the wheel lock was a little expensive. Overall very quick and kind!
R
Ron Garcia2 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Outstanding service every time I bring in our cars. Jeff and Danny have demonstrated integrity and honesty when giving you a bid. No other auto shop to go too. Complete satisfaction.
D
Darci Schneider1 reviewiTotal number of Google reviews Darci has written across all businesses on Google Maps, not just this one.
All our cars are serviced here! Appreciate the honest and exceptional service!
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Auto brake repair, Brakes, Auto tire replacement, Vehicle safety inspection, Auto maintenance, Auto brake replacement
Services: Electrical, Auto engine diagnostic, Transmission, Auto engine tuning
J
jasmine sandhu5 reviewsiTotal number of Google reviews jasmine has written across all businesses on Google Maps, not just this one.
I took my car to Go to auto care after I had to get it towed due to engine overheating. I recently did an oil change with another vendor and specifically mentioned the overheating issue to them two days prior to towing. Danny called me back and told me the coolant levels were low. He added the coolant and informed me to keep an eye out on the warning lights and to bring the car back in if anything changes. He didn’t charge me anything. Very honest mechanic. Jeff called me to give me an update if there would be any quotes or changes to the pricing prior to repairs but luckily it wasn’t an arm and a leg repair for my pocket. I will definitely be back. It’s so hard to find a good trustworthy mechanic nowadays. Thank you Danny and Jeff!!
K
Kim9 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
I’ve been going to Go To Auto Care for the past couple of years for my car’s service and maintenance, and I couldn’t be happier with them. The staff is always professional, honest, and transparent. As a woman who doesn’t know much about cars, I really appreciate how comfortable and safe I feel bringing my car here. They always do a great job, and this is definitely my “go-to”place for car care. I recommend them to my family and friends anytime they need a trustworthy auto shop. Hands down, great services
Price assessment: Reasonable price
Services: Air & cabin filter replacement, General repairs & maintenance, Oil change
S
Sharon Shackelford7 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
They were recommended to me by a friend, and they were wonderful. All work was completed in a timely manner at a fair price. They saved me $300 over what I had been quoted at a dealership. They explained everything and I felt very confident having the work done there. I’ll be a repeat customer, just like my friend who recommended them is.
Price assessment: Great price
Services: Service not listed
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Rahul SinghLocal Guide · 55 reviewsiTotal number of Google reviews Rahul has written across all businesses on Google Maps, not just this one.
I’ve had a great experience getting my car serviced here and have been coming to this place for a few years now. The folks here are honest and do a good job.
