Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
Go To Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Go To Auto Care

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #170Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 356 Google reviews

📞 Call (408) 281-2040Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Go To Auto Care is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Go To Auto Care is better than 93% of auto repair shops.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Go To Auto Care is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Go To Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Go To Auto Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Go To Auto Care is better than 15% of auto repair shops.F
15

Reviews for your job

Customers hired Go To Auto Care for 8 kinds of job.

Go To Auto Care for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 317
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Brakes” · showing 20

Antonia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jeff and Danny have been keeping our cars running for over a decade. My whole family, any friends in the Bay Area, etc...all come here. We once brought our SUV in for a broke A/C system. They ordered the assembly after testing, got everything taken apart, and found a business card stuck covering a valve. They…

Great priceTransmissionAir & cabin filter replacementExhaust
Darci1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

All our cars are serviced here! Appreciate the honest and exceptional service!

Reasonable priceElectricalAuto engine diagnosticTransmission
Paras9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The best and honest. 20+ years taking my cars here.

TiresAuto battery replacementSteering & suspension repair
Liz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My son and I have been going here for years. Jeff and Danny are the best! They're always willing to work with our schedules when we need service. They are upfront and most of all honest. Great personalities and professional. I wouldn't trust any one else to work on our cars. The best Go To this side of the Mississippi!

Reasonable priceEngine repairBrakes
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Friendly, competent service! Always a good experience. I have had a great deal of work done here, and all of it good! Highly recommend!

Reasonable priceTransmissionAuto battery replacementSteering & suspension repair
Diego5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am the type of guy that love cars and when they purchased a car, I’d rather stick with it for a long time so I know what I have done on it and who did it. And so I have a few people that I trust and I’m happy to say that Jeff and Denny are definitely on my trust mechanical list. They have been repairing my cars…

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Erik9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jeff and Danny are very good mechanics that help our family with cars! We had a few issues with our Subaru and the team fixed up and solved the root issue.

Great priceGeneral repairs & maintenanceSteering & suspension replacementAuto brake repair
BarryLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I with I had found Jeff and Dave prior to my leaving the area. These guys are stop on correct with the diagnosis and a better price which was fair and they took care of me and the car like we were family Kept me up to date on the issue and finished exactly when they said they would No I’m not a freind if there’s or…

Reasonable priceBrakes
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This place is the real deal. They are professional, courteous, and knowledgeable. If you are looking for a trustworthy mechanic, Go To is the place for you.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Jerri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Friendly service. Honest. Quick. No upselling.

Brakes
TomLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional, good quality work at a reasonable price. Jeff was friendly and clearly explained what they would do. Very happy with the experience.

Brakes+ Quality+ Professionalism+ Value
Douglas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I was visiting town and needed work done in the brakes immediately. They were incredibly accommodating. They squeezed me into their schedule and got me out of there in a timely fashion. They were polite and professional and reasonably priced. I highly recommend them.

BrakesOil change+ Punctuality+ Professionalism+ Value
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great service. Very reliable and trustworthy.

BrakesAuto engine diagnosticGeneral repairs & maintenance
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Always friendly, timely and patient. They caught my brakes being worn out when the dealer didn't care to mention it and each time I've went for help they've gone above and beyond. Would recommend to others 👍

BrakesOil changeTires
Gavin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesOil change+ Punctuality+ Quality+ Professionalism
Yasemin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Brakes+ Punctuality+ Quality+ Professionalism
CMC5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Laura11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Dave5 years ago★★★★★

Rating only, no written review.

Auto glass repairBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Darryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrakesEngine repair+ Punctuality+ Quality+ Professionalism

Show more brakes reviews (9 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 42%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change70—
General repairs & maintenance62—
Tires44—
Wheel alignment30—
Brakes28—
Auto engine diagnostic23—
Steering & suspension repair21—
Air & cabin filter replacement18—

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