Analyzing 8,121,5088.1M ReviewsFor 22,96123K Experts

Experts Reviews · Company report
Go To Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%15+1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Go To Auto Care

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #170Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 356 Google reviews

📞 Call (408) 281-2040Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Go To Auto Care is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Go To Auto Care is better than 93% of auto repair shops.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Go To Auto Care is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Go To Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Go To Auto Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Go To Auto Care is better than 15% of auto repair shops.F
15

Reviews for your job

Customers hired Go To Auto Care for 8 kinds of job.

Go To Auto Care for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 288
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Steering & suspension repair”

Antonia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jeff and Danny have been keeping our cars running for over a decade. My whole family, any friends in the Bay Area, etc...all come here. We once brought our SUV in for a broke A/C system. They ordered the assembly after testing, got everything taken apart, and found a business card stuck covering a valve. They…

Great priceTransmissionAir & cabin filter replacementExhaust
Paras9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The best and honest. 20+ years taking my cars here.

TiresAuto battery replacementSteering & suspension repair
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Friendly, competent service! Always a good experience. I have had a great deal of work done here, and all of it good! Highly recommend!

Reasonable priceTransmissionAuto battery replacementSteering & suspension repair
Diego5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am the type of guy that love cars and when they purchased a car, I’d rather stick with it for a long time so I know what I have done on it and who did it. And so I have a few people that I trust and I’m happy to say that Jeff and Denny are definitely on my trust mechanical list. They have been repairing my cars…

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
fe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service as always. Jeff and Danny are honest, identify what work is needed, and perform quality work. It took me several shops and years to find this shop and have noticed the improvements to my vehicles after maintenance here. The previous shops I went to did not identify the issues or chose not to do the…

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
DylanLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Best prices and best quality work, haven’t found a garage like this in a long time. Recommended 100% to everyone I know.

Great priceTiresSteering & suspension repair
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jeff & Danny have been taking care of my vehicle's for several years now. Always professional, fair pricing, completed when promised. Highly recomend.

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
aritradg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been their regular customer since I moved to San Jose for all my car related needs for last 2 years. Jeff and Danny are awesomely nice. They go out of their way to help me not only with the button also they do a lot of extra things for which they don't even charge me. Their charges are extremely reasonable,…

General repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Vicki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jeff is a great guy and I fully trust him with my car. He is upfront with the cost and gets the job done Ina timely manner. Best place for car service!

General repairs & maintenanceOil changeSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Ed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I found GTAC here on Yelp, and with 5 stars I emailed for a quote. Jeff responded quickly and with a reasonable price. I showed up on time and they took the car right in. Jeff was working the front desk so I got to tell him the details of what was a little different than normal. He understood it, he seemed to really…

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
AlexLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I found Jeff through a Bay area cars subreddit for an inspection of my C6 Corvette. His team found and replaced a bad tie rod and he got new Potenza Pole Positions within 24 hours of leaving the car. Can't recommended enough!

General repairs & maintenanceSteering & suspension repairTires+ Quality+ Professionalism
Joanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

TiresSteering & suspension repairGeneral repairs & maintenance
Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repairGeneral repairs & maintenanceWheel alignment
Gavin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesOil change+ Punctuality+ Quality+ Professionalism
CMC5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Laura11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Dave5 years ago★★★★★

Rating only, no written review.

Auto glass repairBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Steven6 years ago★★★★★

Rating only, no written review.

BrakesEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
KellyLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
ALocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesOil change+ Punctuality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 42%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change70—
General repairs & maintenance62—
Tires44—
Wheel alignment30—
Brakes28—
Auto engine diagnostic23—
Steering & suspension repair21—
Air & cabin filter replacement18—

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