Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%81+5.7Craft & service penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREGodby Heating Plumbing Electrical
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,128 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Godby Heating Plumbing Electrical is better than 87% of HVAC contractors.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 86% of HVAC contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Godby Heating Plumbing Electrical is better than 80% of HVAC contractors.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 96% of HVAC contractors.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Godby Heating Plumbing Electrical is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 81% of HVAC contractors.A
81
Reviews for your job
Customers hired Godby Heating Plumbing Electrical for 8 kinds of job.
Godby Heating Plumbing Electrical for cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$343
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 42
All 9 Google reviews tagged “Cleaning”
Bev6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My maintenance plan covered all costs
Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
The tech spent time to make sure I understood everything he was doing. He made a recommendation on how I can improve air flow in an upstairs bedroom per my inquirey. He paid attention.
HVAC system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
Judy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Tyree & staff are pleasant, friendly, professional & accommodating. We’ve been customers 48yrs. Wouldnt think of changing.
HVAC system maintenanceCleaning
Sara17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Adrian was great! Everything went well!
A/C system maintenanceCleaning+ Punctuality+ Professionalism
Vicki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
After remodeling there was an electrical problem with one of my circuits. They troubleshoot the problem and came up with a great solution. Problem solved thank goodness. I had them back to upgrade from 100 amp to 200 amp excellent job. Good price.
A/C system maintenanceCleaningGeneral repairs+ Responsiveness
Connie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Godby always gives “Rock Star” service. Prompt, tidy and thorough. Office staff & technicians are always polite and professional.
A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Dave6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Rating only, no written review.
CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Stacy4 years ago★★★★★
Rating only, no written review.
CleaningRepair HVAC+ Responsiveness
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Price
$429+33% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 18%Reasonable 72%Overpriced 1%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 103 | $37–$295 |
| A/C system maintenance | 63 | $39–$393 |
| Heating system maintenance | 42 | $39–$251 |
| A/C system repair | 40 | $209–$786 |
| Repair HVAC | 39 | $216–$495 |
| Heating system repair | 37 | $166–$1.2k |
| HVAC system repair | 36 | $205–$933 |
| Electrical outlet & switch repair | 31 | — |
