Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
Godby Heating Plumbing Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%81+5.7Craft & service penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Godby Heating Plumbing Electrical

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #86Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,128 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Godby Heating Plumbing Electrical is better than 87% of HVAC contractors.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 86% of HVAC contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Godby Heating Plumbing Electrical is better than 80% of HVAC contractors.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 96% of HVAC contractors.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Godby Heating Plumbing Electrical is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 81% of HVAC contractors.A
81

Reviews for your job

Customers hired Godby Heating Plumbing Electrical for 8 kinds of job.

Godby Heating Plumbing Electrical for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$35–$329
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 72
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Install thermostat”

Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Godby has always done a wonderful job for my parents and now for myself!! Came out to service my furnace and check on my water heater. Adrian and Will were both very knowledgeable and gave good explanations as to what was going on. Daniel (Dan) came out the following day to finish a repair and was very patient and…

Paid $2,000+Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
CaroleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had the best experience and highly recommend Godby. John Majors was very knowledgeable, professional and personable. He ensured the project was designed and executed properly. The installation was seamless with Kody Marshall. There was another tech on the job but I can’t remember his name. Thank you all again!

Reasonable priceA/C filter replacementHVAC system maintenanceInstall thermostat
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

HVAC install smooth and easy. Needed a new gas line for a range installed fast, as appliances were delivered faster than anticipated. Within a day, Godby was there installing a new gas line. Job was clean, well thought out regarding placement and looks great.

HVAC system maintenanceHeating system repairHeating system installation
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have been very impressed with Godby this year. I decided it was time to switch from natural gas to heat pumps and Duwayne was more than willing to provide a top tier system at a very reasonable cost. The Trane heat pump and Bradford White heat pump water heater have been excellent and in spite of switching from…

Electrical fixture installationInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
DouglasLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have used Godby HPE to repair and service our aging furnace and AC for years. During that time, they performed professional, timely, and on-time repairs and services. When it was time to finally upgrade our system, they were our first choice based on their past performance. The entire process from estimating to…

Customer photo from Douglas's review
A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Marilyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Tino was very professional, pleasant and knowledgeable. We felt confident that he would find the source of our electrical problem.

Plumbing leak detectionInstall thermostatElectrical panel repair+ Responsiveness+ Punctuality+ Quality
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team including Duwayne were fantastic! Went above and beyond to make sure everything was working as expected as part of a new installation and system clean-up after I inherited a mess from the previous homeowner.

Install ACHVAC duct & vent installationInstall thermostat+ Responsiveness+ Professionalism
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The men that worked on my home were excellent. I truly am lost for words on their work. They were prompt and got everything working with team work that I haven't seen in quite some time. Each individual had knowledge in what they were assigned. They were polite and cleaned up everything. On your list I didn't see a…

Ductless heating & A/C servicesRemodelingPlumbing leak detection+ Punctuality+ Professionalism
Erik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our experience started with a recommendation from our realtor. He asked me to call Stephanie at Godby. Stephanie was so pleasant. She listened and after some questions and consideration referred me to speak to Duwayne. She sent me to him bc we were unsure whether we should repair or replace. He has the expertise to…

Install ACHeating system installationInstall thermostat
Mike9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Heating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Betsy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Angie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall thermostat+ Responsiveness+ Professionalism

Price

$429+33% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 72%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance103$37–$295
A/C system maintenance63$39–$393
Heating system maintenance42$39–$251
A/C system repair40$209–$786
Repair HVAC39$216–$495
Heating system repair37$166–$1.2k
HVAC system repair36$205–$933
Electrical outlet & switch repair31—

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