Experts Reviews · Company report
Godby Heating Plumbing Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%87+21.1Value 14%96+13.6Replies to reviews 7%81+5.7Craft & service penalty80−2Momentum penalty88−1.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Godby Heating Plumbing Electrical

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,128 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Godby Heating Plumbing Electrical is better than 87% of leak detection services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 87% of leak detection services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Godby Heating Plumbing Electrical is better than 80% of leak detection services.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Godby Heating Plumbing Electrical is better than 88% of leak detection services.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Godby Heating Plumbing Electrical is better than 81% of leak detection services.A
81

Reviews for your job

Customers hired Godby Heating Plumbing Electrical for 8 kinds of job.

Godby Heating Plumbing Electrical for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$466
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 32

All 12 Google reviews tagged “Water heater repair”

Mark17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fair price and fast & friendly service!! Jorge was the technician who replaced my water heater anode rod and was very professional and knowledgeable! I’m definitely gonna stick with Godby in the future!!

Reasonable priceWater heater repair
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tech took time to evaluate each issue with tankless water heater. Then explained steps going forward in issue arose again and costs involved. Larry did fantastic job in the whole process.

Water heater repair
Brandi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Gary and Jay came for service call to see what was wrong with water heater . We listed to what needed to be done. They explained everything that needed repairs and things we could do to prevent it from causing problems in the future. They are the best!

Water heater repair
Brady2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always great to work with Godby! Professional & always on time. Highly recommend them as I’ve never had a bad experience.

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Punctuality+ Professionalism
Adriana16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Customer Service

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Connie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Godby always gives “Rock Star” service. Prompt, tidy and thorough. Office staff & technicians are always polite and professional.

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The men that worked on my home were excellent. I truly am lost for words on their work. They were prompt and got everything working with team work that I haven't seen in quite some time. Each individual had knowledge in what they were assigned. They were polite and cleaned up everything. On your list I didn't see a…

Ductless heating & A/C servicesRemodelingPlumbing leak detection+ Punctuality+ Professionalism
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service, they completed the job efficiently. I have always been happy with their service

Shower repairWater heater repair
MageProLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gary has been our go-to guy for 2 decades. We rely on him to always get the job done right and fast. His professional and friendly manner has been something we look forward to each time.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

The individual who came out was wonderful. It was the prices. I do not mind paying several hundred for labor. I mind when they say cost of parts is hundreds of dollars. It is not. The cost of part referenced was less than $20 and they asked for $300 some. Not cool. I was looking for a good, honest company to…

A/C system maintenanceWater heater repair− Value
Kerri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningWater heater repair+ Responsiveness+ Punctuality+ Quality
carla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater repair+ Punctuality+ Quality+ Professionalism

Price

$429+3% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 72%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance103$27–$216
A/C system maintenance63$37–$278
Heating system maintenance42$27–$176
A/C system repair40$135–$633
Repair HVAC39$78–$264
Heating system repair37$78–$441
HVAC system repair36$83–$593
Electrical outlet & switch repair31—

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