Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Gold Star Cleaning Services LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Gold Star Cleaning Services LLC

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 546 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gold Star Cleaning Services LLC is better than 98% of steam cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gold Star Cleaning Services LLC is better than 99% of steam cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gold Star Cleaning Services LLC is better than 96% of steam cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gold Star Cleaning Services LLC is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gold Star Cleaning Services LLC is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gold Star Cleaning Services LLC is better than 100% of steam cleaning services.A
100

Reviews for your job

Customers hired Gold Star Cleaning Services LLC for 8 kinds of job.

Gold Star Cleaning Services LLC for leather cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Leather cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5

All 5 Google reviews tagged “Leather cleaning”

Dayna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Gold Star Ckeaning Service did an excellent job cleaning my carpet, rugs, furniture and mattress! Their prices iare unbeatable!

Carpet steam cleaningArea rug cleaningLeather cleaning+ Professionalism+ Value
Vk8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Customer service is extremely important to me and they are very professional when it comes to that. They got here early and really did beyond what I expected.I had two cars detailed and I’m very pleased with the work and would definitely use them again. I certainly will recommend GOLD STAR to friends and family

Carpet steam cleaningGeneral carpet cleaningLeather cleaning+ Quality+ Professionalism+ Value
JanineLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gold Star Cleaning Services exceeded my expectations. I had them clean my leather sectional, velvet chair, and mattress. They left everything literally sparkling, as you can see from the photos! I highly recommend. Impeccable service and reasonably priced.

Upholstery cleaningLeather cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Israelites1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gold Star Cleaning Service is my new go to cleaning Service after the awesome work they did to my home, I highly recommend this cleaning Service and was very professional. Thanks again for the awesome job Gold Star Cleaning!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Professionalism
Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Gold Star is absolutely the BEST.. I recommend this company to everyone, give them a call you won’t be disappointed at all… I love this Company I’ll give them 100 stars ⭐️ if I could..

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Price

$175-41% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 64%Reasonable 36%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning78$170–$359
Deep clean75$271–$614
Carpet steam cleaning60$170–$390
Area rug cleaning51$164–$359
Upholstery cleaning47$196–$359
Pet stain & odor removal47$203–$385
Power/pressure washing24—
Drapes & curtain cleaning7$207–$366

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