Carpet cleaning service · Richton Park, IL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★546 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$175typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Gold Star Cleaning Services LLC five out of five stars based on 546 reviews, noting the owner responds to 99% of feedback. Customers frequently praise the company for punctuality, clear communication, and reasonable pricing, often highlighting same-day availability and the removal of stubborn stains or odors from carpets and floors. The team is described as professional and friendly, with services ranging from standard steam cleaning to water extraction. Two low-star reviews criticize specific instances of staff appearing unprepared and leaving debris on a customer's property after the job was completed.
Google rating: 5.0 out of 5 from 546 reviews (99% five-star).
Reviews on this page: 547 Google reviews (505 with written comments, 51 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 21, 2026.
Service: Steam Cleaning Service serving Richton Park, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gold Star Cleaning Services LLC: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gold Star Cleaning Services LLC: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gold Star Cleaning Services LLC: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gold Star Cleaning Services LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gold Star Cleaning Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gold Star Cleaning Services LLC: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
547 Google reviews we collected
5.0of 5
5 stars54299%
4 stars31%
3 stars00%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 505 written reviews
100%praise
Praise1,070100%
Complaints50%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1464%
Reasonable836%
Overpriced00%
Not sure00%
$175-41% vs typical steam cleaning services
Middle half of what 10 customers paid ($124–$285) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28326%
Quality & results25924%
Speed & response20719%
Would recommend19218%
Price & value797%
Communication353%
Honesty & trust202%
What customers talk about
We read 505 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone from the office to the team that came out and cleaned my carpets were friendly and professional.”
“Did an excellent job and finished in a timely manner!”
“Gold Star Cleaning Services came out and professionally took care of a terrible problem I had in my basement, and brought it back to life.”
“I was able to get an appointment quickly with them.”
“…same day and got rid of the smell in almost an instant thank you guys 10/10…”
“They provide a great service at a reasonable price.”
“Great communication and follow up and my carpets look and smell great!”
“Affordable and reliable and the carpet smells great!”
People customers mention
Leon35 reviews
Job10 reviews
Denise9 reviews
Anthony6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gold Star Cleaning Services LLC for 8 kinds of job. Pick one to see what they paid and said.
KKimLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Everyone from the office to the team that came out and cleaned my carpets were friendly and professional. I was able to get an appointment quickly with them. Great communication and follow up and my carpets look and smell great!
Paid $250–300Reasonable price
JJuanitaLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
OMG, great job. I love the results. The two workers were very friendly and straight to business. From starting to finish great job
Paid $100–150Reasonable price
YYvonne11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Gold Star came and cleaned carpet in rooms, basement and stairs. They removed spots that previous companies could not get out. They are VERY professional and the owner gave me a break on add ons. I will only use them for my cleaning in the future! GREAT JOB GOLD STAR!!! GREAT PRICE ALSO!!
Paid $350–400Great price
AAnita4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Good day everyone, Gold Star carpet cleaning service just finished cleaning my white carpet! Did an excellent job and finished in a timely manner! Services techs were thorough and knowledgeable!! Will see them in the Spring!!
Paid $200–250Reasonable price
OOwana7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My first time using this company and I was very please. The wirkers were very polite in person as well as telephone conversation when i spoke to Leon to book my appointment. They were on time and move my furniture back to the original floor location, living room and dining room. I booked them again for my basement.
Paid $100–150Great price
AApril2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’d like to first very very professional. The service was quick to the point and accurate also arrived early in their time frame.I have my official furniture cleaner. Thankyou soooo much!!!
Everyone from the office to the team that came out and cleaned my carpets were friendly and professional. I was able to get an appointment quickly with them. Great communication and follow up and my carpets look and smell great!
Price assessment: Reasonable price
Price: $250–300
Response from the owner · 6 days ago
Thank you so much for taking the time to leave this wonderful review! We are absolutely thrilled to hear that you experienced friendly, professional service from our office staff all the way to our cleaning technicians. We know how important clear communication, quick scheduling, and solid follow-up are to a stress-free experience. Knowing your carpets look and smell great is the ultimate reward for our team. Thank you for choosing us!
J
Juanita StansilLocal Guide · 5 reviewsiTotal number of Google reviews Juanita has written across all businesses on Google Maps, not just this one.
OMG, great job. I love the results. The two workers were very friendly and straight to business. From starting to finish great job
Price assessment: Reasonable price
Price: $100–150
Response from the owner · a week ago
We're so happy you're pleased with the results and that our team made the experience enjoyable from start to finish. Thank you for the wonderful feedback and for choosing us!
Y
Yvonne Monroe11 reviewsiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
Gold Star came and cleaned carpet in rooms, basement and stairs. They removed spots that previous companies could not get out. They are VERY professional and the owner gave me a break on add ons. I will only use them for my cleaning in the future! GREAT JOB GOLD STAR!!! GREAT PRICE ALSO!!
Price assessment: Great price
Price: $350–400
Response from the owner · a week ago
We're thrilled we could tackle those stubborn spots and get your carpets looking great again! It means so much to hear you were happy with our service and pricing. Thank you for choosing Gold Star Cleaning Services LLC, and we look forward to helping you again!
A
Aaron2 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Thanks gold star services, I have 2 toddlers that’s all over the house making messes that’s almost impossible to clean up thank to gold star they got my carpet looking back brand new like when I first bought it, thanks once again
Price assessment: Great price
Response from the owner · a week ago
Thank you, Aaron, for sharing your experience! It is extremely rewarding to know you are satisfied with the results, and we are delighted that we made your experience a positive one!
Q
Quincy WaltersLocal Guide · 16 reviewsiTotal number of Google reviews Quincy has written across all businesses on Google Maps, not just this one.
Thanks gold star services, I have 2 dogs that’s in and out of the house daily and sometimes track dirt and even after a bad they get right back stinky leading my living room and hallway stinking so I call gold star and they came out same day and got rid of the smell in almost an instant thank you guys 10/10
Price assessment: Great price
Response from the owner · a week ago
Thank you, Quincy, for the great review! We appreciate your business and the 10/10 recommendation!
A
Anita Golden4 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Good day everyone, Gold Star carpet cleaning service just finished cleaning my white carpet! Did an excellent job and finished in a timely manner! Services techs were thorough and knowledgeable!! Will see them in the Spring!!
Price assessment: Reasonable price
Price: $200–250
Response from the owner · a week ago
Thank you, Anita, for the wonderful review! It’s great to know you were happy with our service. We look forward to seeing you in the Spring!
O
Owana Cheatham7 reviewsiTotal number of Google reviews Owana has written across all businesses on Google Maps, not just this one.
My first time using this company and I was very please. The wirkers were very polite in person as well as telephone conversation when i spoke to Leon to book my appointment. They were on time and move my furniture back to the original floor location, living room and dining room. I booked them again for my basement.
Price assessment: Great price
Price: $100–150
Response from the owner · 2 weeks ago
We're so happy your first experience with us was a great one! It means a lot to hear that our team was friendly, punctual, and took good care of your home. Thank you for booking with us again! We look forward to helping with your basement!
R
Rah Nald1 reviewiTotal number of Google reviews Rah has written across all businesses on Google Maps, not just this one.
I wanted to compliment Leon from Gold Star Cleaning Services for the excellent service you provided when you cleaned my carpets. My carpets are quite old but you were able to make them look so much better. You (and your mom) cleaned 5 rooms in about an hour. I also wanted to complement you on your professionalism and enjoyed how easy it was to set up time to come out. I highly recommend Gold Star Cleaning Services for those who need their carpets cleaned.
Response from the owner · 2 weeks ago
Thank yo for the review! We're so happy we could give your carpets a fresh new look and make the entire experience easy and convenient. Your kind words mean so much to us, and we truly appreciate your recommendation!
A
April Collier2 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
I’d like to first very very professional. The service was quick to the point and accurate also arrived early in their time frame.I have my official furniture cleaner. Thankyou soooo much!!!
Price assessment: Great price
Price: $100–150
Response from the owner · 2 weeks ago
We're so happy we could make your experience a great one! It means so much to hear you were pleased with our professionalism, punctuality, and service. Thank you for choosing us, and we look forward to taking care of your furniture again!
P
phil farias5 reviewsiTotal number of Google reviews phil has written across all businesses on Google Maps, not just this one.
Called at 9am, same day service, job was completed above expectations and by 3pm..
Would recommend to all.
Price assessment: Reasonable price
Price: $250–300
Response from the owner · a month ago
Thank you for the great review! We’re glad we could respond quickly and complete the job the same day. It’s wonderful to hear the results exceeded your expectations. We appreciate your business!
