Sara Thomas7 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job getting us a tire and getting us back on the road
Golden Circle Tire and Service - Jackson
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%82+5.8Momentum penalty80−2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#280 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 20%
4.8 ★★★★★ 557 Google reviews · 23 photos
86%five-star reviews
4.64★last 12 monthsAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
61%reviews answered by the owner
Oct 2026latest review
Golden Circle Tire and Service - Jackson at a glance
Customers frequently praise the shop for its friendly staff, efficient turnaround times, and competitive pricing on services ranging from tire replacements to oil changes. However, several low-star reviews highlight recurring issues with inconsistent price quotes, delayed service completion, and inaccurate diagnoses that led to unnecessary repairs or high costs.
- Google rating: 4.8 out of 5 from 557 reviews (86% five-star).
- Reviews on this page: 557 Google reviews (370 with written comments, 11 with photos).
- Owner responses: the business replied to 61% of reviews.
- Most recent review: October 27, 2026.
- Service: Auto Repair Shop serving Jackson, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Golden Circle Tire and Service - Jackson: 75/100 on this factor. Category median: 89.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Golden Circle Tire and Service - Jackson: 73/100 on this factor. Category median: 86.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Golden Circle Tire and Service - Jackson: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Golden Circle Tire and Service - Jackson: 80/100 on this factor. Category median: 100.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Golden Circle Tire and Service - Jackson: 82/100 on this factor. Category median: 60.A
82
Bar = this company · dark tick = category median.
Star ratings
557 Google reviews we collected
- 5 stars47886%
- 4 stars519%
- 3 stars122%
- 2 stars31%
- 1 star132%
Praise vs complaints
Phrases our text analysis found in 370 written reviews
- Praise51398%
- Complaints112%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1753%
- Reasonable1444%
- Overpriced00%
- Not sure13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15229%
- Quality & results9719%
- Speed & response8817%
- Price & value7514%
- Would recommend6713%
- Honesty & trust336%
- Communication122%
What customers talk about
We read 370 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been a patron of Golden Circle Tire for several years, and I have consistently found their service to be both friendly and efficient.”
“Lady at desk was rude at first and then apologetic once she found out I was writing this review”
“Did a great job getting us a tire and getting us back on the road”
“Just wanna start off by saying they do great work but horrible customer service and communication.”
“Bought 6 tires, best price i could find, they got me in and out quickly.”
“I came in late on a Friday afternoon for a single tire and I was in and out of there in under 30 minutes !”
“They gave me a very fair price and they got it done for me the next within a few hours.”
“The truck as stated didn't need one and not one person was going to say that because you thought you found someone to rip off.”
“I have no complaints regarding my experiences and would certainly recommend them to others.”
“If you need services with a business you can trust, Thank You Scott Hall for always providing my family with A1 services!”
“Fair prices and explained everything they were doing.”
People customers mention
- Pros 8 reviews
- Brian 7 reviews
- Scott 7 reviews
- Shelby 6 reviews
- Hall 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Golden Circle Tire and Service - Jackson for 6 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service my place for repair I think if you showed the replaced parts to the customer would help your ratings 😀
Janie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fast service. Knowledgeable advisors. Honest. I highly recommend Golden Circle Tire and Service.
KennyLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I like Golden Circle Tires so if they do a good job and they fix my van and I'm sure I'll be back to see them again
CharlesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been a patron of Golden Circle Tire for several years, and I have consistently found their service to be both friendly and efficient. I have no complaints regarding my experiences and would certainly recommend them to others.
Crystal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The gentleman was professional and friendly. The service man got to my car in a timely manner. I was in and out within 45 minutes. I will be back for additional service for my car.
Great priceTires
amy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
If you need services with a business you can trust, Thank You Scott Hall for always providing my family with A1 services!
Reasonable priceTiresWheel alignmentBrakes
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 16 | — |
| Oil change | 9 | — |
| Brakes | 4 | — |
| Wheel alignment | 3 | — |
| General repairs | 2 | — |
| Transmission | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 557 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jeff Miller1 reviewTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service my place for repair I think if you showed the replaced parts to the customer would help your ratings 😀
Response from the owner · a week ago
Thanks for the positive review Jeff, and we look forward to assisting you again in the future.
Laura Yarbrough3 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen going here for many years still the Best!
- Price assessment: Great price
Response from the owner · a week ago
Thanks for the great review Laura, we're glad to hear we've earned your trust and are here whenever you need us. Thank you again
Nakita BrownLocal Guide · 17 reviewsTotal number of Google reviews Nakita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was a returning customer two different situations happened the first I gave the benefit of the doubt for but the second was the complete last straw. Everybody got to make a living so I won’t bash them but not the most trustworthy people when it comes to business. Two times the lady quoted me prices and then when I talk to a guy the price has been different. I don’t know the whole scale of things so maybe he can do more than her with the prices but it just didn’t make me see her in a good light.(ex. Need struts and ball joints she tells me 3000 and they can’t break it up I need to get both for both and that’s it. I talk to him he tells me a cheaper price which was like 2600 and that I could break it up get the ball joints first because they would be the most important and that I could still drive the car with bad struts. When she tells me that I can’t drive the car at all and they can’t do one without doing the other. Just things like that are alarming to me. Because it happened more than once. So whoever is reading this just know to bring your car at your own risk. Not the best with customer service and prices are extremely high for somethings. I won’t return
Response from the owner · a week ago
Thank you for your feedback, Nakita, and we apologize for the confusion around your quotes. We’d like to look into what happened, so please email us at [email protected].
Janie Kelley1 reviewTotal number of Google reviews Janie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast service. Knowledgeable advisors. Honest. I highly recommend Golden Circle Tire and Service.
Response from the owner · a week ago
Janie, thanks for taking the time to share your experience. We're happy to know your visit at Golden Circle Tire & Service was a positive one and appreciate the recommendation.
Ben RayburnLocal Guide · 193 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBought 6 tires, best price i could find, they got me in and out quickly.
- Price assessment: Reasonable price
- Services: Tires
Response from the owner · 3 weeks ago
Thanks for the great review Ben, we're happy to hear we could get you in and out quickly. We appreciate your business and hope to see you again soon.
Kenny NicholsLocal Guide · 64 reviewsTotal number of Google reviews Kenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI like Golden Circle Tires so if they do a good job and they fix my van and I'm sure I'll be back to see them again
Response from the owner · 2 years ago
Thank you for sharing your feedback. We always strive to do the best job possible, so we hope to see you again. Thank you again
Pritesh Bhakta4 reviewsTotal number of Google reviews Pritesh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent Service!
- Services: General repairs, Brakes, Oil change
Response from the owner · 3 weeks ago
Thanks for the great review Pritesh.
Jennifer MontgomeryLocal Guide · 102 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest tire shop in town
Response from the owner · 3 weeks ago
Thanks for the review Jennifer.
Charles GraeserLocal Guide · 14 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been a patron of Golden Circle Tire for several years, and I have consistently found their service to be both friendly and efficient. I have no complaints regarding my experiences and would certainly recommend them to others.
Response from the owner · 3 weeks ago
Thank you for the kind review, Charles. We value your loyalty over the years and appreciate you recommending us to others.
Business details
- Address: 22 Bond St, Jackson, TN 38301
- Phone: (731) 424-1512
- Website: goldencircletire.com
- Service area: Jackson, TN