Experts Reviews · Company report
Golden Eagle Pools logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%57+4Momentum penalty0−10Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Golden Eagle Pools

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.9★ from 273 Google reviews

Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Golden Eagle Pools is better than 74% of pool & spa services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Golden Eagle Pools is better than 68% of pool & spa services.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Golden Eagle Pools is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Golden Eagle Pools is better than 100% of pool & spa services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Golden Eagle Pools is better than 0% of pool & spa services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Golden Eagle Pools is better than 57% of pool & spa services.C
57

Reviews for your job

Customers hired Golden Eagle Pools for 6 kinds of job.

Golden Eagle Pools for general repairs & maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7

All 34 Google reviews tagged “General repairs & maintenance” · showing 20

DustinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This company has it all, family feel, customer service, and professional staff! Anna maintains our pool/hot tub and has always been so helpful and knowledgeable. Anna is always so friendly and willing to assist when needed. Plus, she loves our pups! 5 ⭐️⭐️⭐️⭐️⭐️

CleaningGeneral repairs & maintenanceHot tub equipment maintenance+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are great! From the first visit to now they are five stars. If you want to enjoy your pool year round and hassle free and then call them today.

CleaningGeneral repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I contacted James via his web page last week and received a call in 4 minutes back from James. James was extremely helpful explaining his services vs his competitors and what he offers vs those competitors. I signed up for his full deluxe package which was much cheaper and offered more than his competitors. This…

CleaningGeneral repairs & maintenanceSwimming pool water analysis+ Responsiveness+ Quality+ Professionalism
Jeremy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James and Chris did an outstanding job. Our Pentair pool pump finally gave up after 16 years. We called Chris and his team promptly arrived next business day to diagnose and give us several options. We chose to replace the pump with the Pentair Intelliflo3 VSF per his recommendation. We had the bid that evening.…

General repairs & maintenanceSwimming pool equipment repair+ Responsiveness+ Punctuality+ Quality
filip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Travis does a very above average job maintaining my Mother and I’d pool

CleaningGeneral repairs & maintenanceSwimming pool water analysis+ Quality+ Professionalism
KevinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been using this company for over a year now since buying our house in Fleming Island. They do a great job of cleaning/maintaining our pool and balancing the water chemistry. Travis is our guy most of the time. They always stick to a certain day of the week unless the weather is bad. Thanks guys, nice doing business with you.

CleaningGeneral repairs & maintenanceSwimming pool equipment repair+ Responsiveness+ Punctuality+ Quality
ReneeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Golden Eagle Pools resurfaced our pool, changed the tile and refreshed our water feature. Travis does our eeekly maintenance. We love the work they did and appreciate Travis’ attention each week caring for our pool.

CleaningGeneral repairs & maintenanceRemodeling+ Responsiveness+ Punctuality+ Quality
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service by Travis Mudge!! Thank you for all the great service by Golden Eagle Pools. They resurfaced my pool about two years ago and have been servicing it since. No complaints.

CleaningGeneral repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Katie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can't say enough good about this company. They are absolutely fantastic and treat you like you're their only customer. Our weekly technician is Travis, and he is just wonderful. He sends detailed notes with pictures of everything he does while performing our weekly service. He will always make time to do any extra…

CleaningGeneral repairs & maintenanceSwimming pool equipment repair+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We found Chris to be knowledgeable and friendly. He talked us through the process as he installed the equipment to convert our pool to salt water. Later in the same day, Travis introduced himself and started our maintenance program, explaining what he would be doing. They both seemed genuinely as excited as we were…

General repairs & maintenanceSwimming pool equipment repair
Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Alessandro Rojas with Golden Eagle Pools takes great care of our pool. Our pool is always ready to enjoy. I highly recommend Golden Eagle Pools.

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service!! absolutely loved working with James and all the techs at Golden Eagle Pools They were very personable, professional, and responsive with weekly service and any pool issues that ever came up. Would definitely recommend.

General repairs & maintenanceSwimming pool equipment repairSwimming pool water analysis+ Responsiveness+ Punctuality+ Quality
Tommy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Switched out my pump equipment. They switched out my pump very quickly. It’s was not only done fast but at very high quality. I had several issues with my previous service, golden eagle pools provided me with excellent service they explained what to look out for and how to prevent further problems. Will deffinately be a repeat customer.

General repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Ernie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The Best pool service company ever. I call it the red carpet treatment. I love the fact that they give you a detailed email from the technician with pictures of the work performed. I will recommend Golden Eagle Pools for ever. I work in the customer service business and I just can’t stop saying great things…

CleaningGeneral repairs & maintenanceSwimming pool water analysis+ Responsiveness+ Punctuality+ Quality
TLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Big thank you to Chris, he helped me understand the system I help to maintain, and he does a great job cleaning the pool and fountains. Thank you for being a true pro.

CleaningGeneral repairs & maintenanceSwimming pool water analysis+ Quality+ Professionalism
Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Extremely professional, prompt and very knowledgeable about pool equipment and repair. Was able to fix our pool pump issue same day. Will definitely use them in the future and highly recommend!

General repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Billie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

So many wonderful things to say about Golden Eagle Pools! Techs are knowledgeable, reliable, trustworthy, professional and friendly. My pool has never looked better since changing service to Golden Eagle Pools. Highly recommend this company for everything pool related.

CleaningGeneral repairs & maintenanceSwimming pool water analysis+ Responsiveness+ Punctuality+ Quality
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend James at Golden Eagle pools. We had an ongoing issue with our pool and contacted him. He was professional and got us on his schedule as quickly as possible. As soon as he came out, he was able to see the problem immediately. Within minutes of the changes he made, we started seeing results. Definitely recommend this company!

General repairs & maintenance+ Responsiveness+ Punctuality+ Quality
BrandonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely wonderful! I wanted to add a heater and salt system to our pool. James took the time when I initially called to walk through all the options, explain the differences, explain the benefits, and answer any questions I had. He was very communicative via text about status and scheduling. Everything was…

General repairs & maintenance+ Responsiveness+ Quality+ Professionalism
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It does not get any better than James and his crew at Golden Eagle. You can trust him.

General repairs & maintenance+ Responsiveness+ Punctuality+ Quality

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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