Swimming pool contractor · Jacksonville, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%57+4Momentum penalty0−10Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 45 pool & spa servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.9★★★★★273 Google reviews · 24 photos
96%five-star reviews
4.19★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Golden Eagle Pools 4.9 out of 5 based on 273 reviews, with the owner responding to 52% of feedback. Customers frequently praise the company for punctual weekly maintenance, responsive communication, fair pricing, and thorough pool construction services. However, a minority of low-star reviews describe instances of missed appointments, incomplete service delivery, and communication breakdowns regarding equipment repairs.
Google rating: 4.9 out of 5 from 273 reviews (96% five-star).
Reviews on this page: 273 Google reviews (236 with written comments, 22 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: October 19, 2026.
Service: Pool & Spa Service serving Jacksonville, Florida.
Data from Google, last updated November 3, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Golden Eagle PoolsPool & Spa Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Golden Eagle Pools: 74/100 on this factor. Category median: 85.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Golden Eagle Pools: 68/100 on this factor. Category median: 80.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Golden Eagle Pools: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Golden Eagle Pools: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Golden Eagle Pools: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Golden Eagle Pools: 57/100 on this factor. Category median: 49.C
57
Bar = this company · dark tick = category median.
Star ratings
273 Google reviews we collected
4.9of 5
5 stars26296%
4 stars10%
3 stars21%
2 stars00%
1 star83%
Praise vs complaints
Phrases our text analysis found in 236 written reviews
98%praise
Praise46698%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price350%
Reasonable350%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11825%
Would recommend8318%
Quality & results8117%
Speed & response6915%
Price & value4810%
Honesty & trust388%
Communication378%
What customers talk about
We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Henry is extremely knowledgeable, thorough and pleasant to work with.”
“You are defaming her character which is very unprofessional.”
“…e I met James, and they haven’t missed a week not even during storms, I recommend them 100%…”
“I do not recommend them.”
“Excellent service very responsible and competent, I’ve had their service for about 2 years now since I met James, and they haven’t missed a week not e…”
“Henry of Golden Eagle Pools has been fantastic keeping our pool sparkling and quickly resolving any issues we've had.”
“They gave us a great and fair rate and completely transformed our pool, as well as my family's.”
“Does not over charge.”
“They are incredibly responsive, reliable, and professional.”
“Their team is exceptionally friendly, professional, and easy to communicate with.”
People customers mention
James37 reviews
Chris13 reviews
Travis11 reviews
Stevan10 reviews
Anna8 reviews
Island7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Golden Eagle Pools for 6 kinds of job. Pick one to see what they paid and said.
GGrace2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Henry from Golden Eagle Pools is who services and maintains the care of our pool. Henry has been wonderful to speak with. He provides above & beyond service every time. Henry is also very knowledgable and has the right skill sets when it comes to keeping our pool clean and beautiful. Thank you, Henry, for your help and guidance.
Reasonable price
BBelle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Henry is extremely knowledgeable, thorough and pleasant to work with. Glad he services our pool!
JJane1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Henry of Golden Eagle Pools has been fantastic keeping our pool sparkling and quickly resolving any issues we've had. I can't say enough about him and his friendly, helpful attitude. Thank you Henry and Golden Eagle Pools.
Reasonable price
AAlfonsoLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent service very responsible and competent, I’ve had their service for about 2 years now since I met James, and they haven’t missed a week not even during storms, I recommend them 100%
GGraceLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The guys at Golden Eagle Pools are amazing they are respectful and helpful and extremely good at their job. They go above and beyond and always go out of their way to answer any questions and take care of anything that I need them. I can't recommend them enough. My pool pump went out and they did a from green to…
+ Responsiveness+ Punctuality+ Quality
JJennifer7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great pool cleaning service! They leave my pool good as new and inviting every week!
Henry from Golden Eagle Pools is who services and maintains the care of our pool. Henry has been wonderful to speak with. He provides above & beyond service every time. Henry is also very knowledgable and has the right skill sets when it comes to keeping our pool clean and beautiful. Thank you, Henry, for your help and guidance.
Price assessment: Reasonable price
B
Belle Nich5 reviewsiTotal number of Google reviews Belle has written across all businesses on Google Maps, not just this one.
Henry of Golden Eagle Pools has been fantastic keeping our pool sparkling and quickly resolving any issues we've had. I can't say enough about him and his friendly, helpful attitude. Thank you Henry and Golden Eagle Pools.
Price assessment: Reasonable price
A
Alfonso ContrerasLocal Guide · 30 reviewsiTotal number of Google reviews Alfonso has written across all businesses on Google Maps, not just this one.
Excellent service very responsible and competent, I’ve had their service for about 2 years now since I met James, and they haven’t missed a week not even during storms, I recommend them 100%
Response from the owner · 3 weeks ago
Thank you for the 5-star review and for trusting Golden Eagle Pools with your pool service for the past two years! It is a pleasure doing business with you!
G
GraceLocal Guide · 30 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
The guys at Golden Eagle Pools are amazing they are respectful and helpful and extremely good at their job. They go above and beyond and always go out of their way to answer any questions and take care of anything that I need them. I can't recommend them enough. My pool pump went out and they did a from green to clean service where they empty the pool filled it and put in on my chemicals. You can tell by my before and after the kind of workmanship they always strive for.
Update 6 years later. I still have great service and Henry is knowledgeable and helpful when anything changes with the pool and alerts me right away.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 6 years ago
Thank you so much Ms. Hope!
J
Jennifer McConnaughey7 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Outstanding experience from start to finish. Their team is exceptionally friendly, professional, and easy to communicate with. They gave us a great and fair rate and completely transformed our pool, as well as my family's.
Price assessment: Great price
A
Annie Chhun11 reviewsiTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Josh and the Golden Eagle Pools team are absolutely amazing! They recently completed one of my clients’ pool projects, including resurfacing and a dock redo. We went with the PebbleTec French Grey finish, and it looks beautiful!
They are incredibly responsive, reliable, and professional. They truly take pride in their work and make sure everything is done correctly and exactly the way you want it. Highly recommended for any pool work!
Price assessment: Reasonable price
D
Doug King10 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Five stars is an understatement for the experience of working with James McNeil at Golden Eagle Pools. From the initial consultation to the final splash, James demonstrated a level of professionalism and dedication that is incredibly rare in the pool construction industry.
Building or repairing a pool is a massive investment, but James made the entire process seamless through his exceptional communication and infinite patience. No matter how many questions I had or how many design tweaks required by the City of Jacksonville, he took the time to explain every detail, layout my options clearly, and ensure I felt completely confident at every stage. He never rushed me, and his calm, client-first approach turned what could have been a stressful project into an exciting, enjoyable journey.
What truly sets James apart is his unwavering commitment to his word and his craft. He showed up when he said he would, hit his milestones, and treated my backyard as if he were building/repairing a pool for his own family. His attention to detail and top-notch quality workmanship are evident in every single corner of the finished product. The decking is flawless, the plumbing is pristine, and the overall structural execution is absolutely beautiful.
If you are looking for a contractor who combines elite technical skill with genuine integrity, ask for James McNeil. Golden Eagle Pools is the greatest pool company around, and I couldn't be happier with the final results!
Price assessment: Great price
F
Family Ratliff5 reviewsiTotal number of Google reviews Family has written across all businesses on Google Maps, not just this one.
Golden Pools has been taking care of us for almost 4 years, and 2 pools. They have been Johnny on the spot every time I have a problem. We have had a couple different techs, all have been awesome.
