Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Golden Eagle Pools logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%57+4Momentum penalty0−10Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Golden Eagle Pools

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.9★ from 273 Google reviews

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Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Golden Eagle Pools is better than 74% of pool & spa services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Golden Eagle Pools is better than 68% of pool & spa services.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Golden Eagle Pools is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Golden Eagle Pools is better than 100% of pool & spa services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Golden Eagle Pools is better than 0% of pool & spa services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Golden Eagle Pools is better than 57% of pool & spa services.C
57

Reviews for your job

Customers hired Golden Eagle Pools for 6 kinds of job.

Golden Eagle Pools for swimming pool equipment repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Swimming pool equipment repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8

All 10 Google reviews tagged “Swimming pool equipment repair”

DustinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This company has it all, family feel, customer service, and professional staff! Anna maintains our pool/hot tub and has always been so helpful and knowledgeable. Anna is always so friendly and willing to assist when needed. Plus, she loves our pups! 5 ⭐️⭐️⭐️⭐️⭐️

CleaningGeneral repairs & maintenanceHot tub equipment maintenance+ Responsiveness+ Punctuality+ Quality
Jeremy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James and Chris did an outstanding job. Our Pentair pool pump finally gave up after 16 years. We called Chris and his team promptly arrived next business day to diagnose and give us several options. We chose to replace the pump with the Pentair Intelliflo3 VSF per his recommendation. We had the bid that evening.…

General repairs & maintenanceSwimming pool equipment repair+ Responsiveness+ Punctuality+ Quality
Bryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very reasonably priced and amazing service. I would highly recommend them.

Swimming pool equipment repair+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been using this company for over a year now since buying our house in Fleming Island. They do a great job of cleaning/maintaining our pool and balancing the water chemistry. Travis is our guy most of the time. They always stick to a certain day of the week unless the weather is bad. Thanks guys, nice doing business with you.

CleaningGeneral repairs & maintenanceSwimming pool equipment repair+ Responsiveness+ Punctuality+ Quality
Katie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can't say enough good about this company. They are absolutely fantastic and treat you like you're their only customer. Our weekly technician is Travis, and he is just wonderful. He sends detailed notes with pictures of everything he does while performing our weekly service. He will always make time to do any extra…

CleaningGeneral repairs & maintenanceSwimming pool equipment repair+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We found Chris to be knowledgeable and friendly. He talked us through the process as he installed the equipment to convert our pool to salt water. Later in the same day, Travis introduced himself and started our maintenance program, explaining what he would be doing. They both seemed genuinely as excited as we were…

General repairs & maintenanceSwimming pool equipment repair
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Golden Eagle Pools has been taking care of our pool since we moved here over 1 year ago. Travis is here every week and does a wonderful job of keeping our pool clean and chemically balanced. He has even removed snakes who find their way into the pool. Thanks so much Travis!

CleaningSwimming pool equipment repairSwimming pool water analysis+ Responsiveness+ Punctuality+ Professionalism
Rob7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris had to come in and troubleshoot an issue created by another company. It took a little bit, but he was able to figure it out and get my pool back up and running! So you have to ask yourself..if you aren’t using Golden Eagle Pools, should you really own a pool???

Swimming pool equipment repair+ Responsiveness+ Punctuality+ Quality
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service!! absolutely loved working with James and all the techs at Golden Eagle Pools They were very personable, professional, and responsive with weekly service and any pool issues that ever came up. Would definitely recommend.

General repairs & maintenanceSwimming pool equipment repairSwimming pool water analysis+ Responsiveness+ Punctuality+ Quality
Melvin4 years ago★★★★★

Rating only, no written review.

Swimming pool equipment repair+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance34—
Cleaning32—
Swimming pool water analysis23—
Swimming pool equipment repair10—
Swimming pool equipment maintenance2—
Remodeling2—

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