Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Gonzalez Family Auto, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Gonzalez Family Auto, LLC

Waxahachie, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 5.0★ from 113 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gonzalez Family Auto, LLC is better than 100% of auto repair shops.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gonzalez Family Auto, LLC is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gonzalez Family Auto, LLC is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gonzalez Family Auto, LLC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gonzalez Family Auto, LLC is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gonzalez Family Auto, LLC is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Gonzalez Family Auto, LLC for 7 kinds of job.

Gonzalez Family Auto, LLC for air conditioning

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Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 67
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Air conditioning”

Monica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Javier is so polite and professional. He was able to answer all my questions, did not rush me off the phone like other shops. Also his prices are the best and most affordable in town for sure. He was able to diagnose my friends car same day no hassle . Will definitely be recommending him to others. His reviews speak for themselves . Thanks again .

Great priceAir conditioning
DanielLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience with Gonzalez Family Auto and would definitely recommend them to anyone looking for an honest and knowledgeable auto repair shop. Javier was attentive to my needs, kept me informed throughout the repair, and made sure the A/C in my truck was repaired quickly and professionally. What really…

Reasonable priceAir conditioning
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

He's worked on our expedition a couple of times and has been one of the best shops our family has been too and trusts. From a gasket leak to A/C work, his shop was able to get it done right and efficiently. Give them a try you won't regret it.

Great priceAuto engine diagnosticAir conditioning
JerryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Highly recommend Gonzalez Family Auto—especially Javier—for any auto repair needs. From the start, Javier was transparent about everything that could potentially be wrong with our vehicle and clearly explained the possible costs. Thankfully, it turned out to be the less expensive scenario, but what really stood out…

Great priceAir conditioning
Derwin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’m very satisfied with the service and hospitality from Gonzalez family Auto!! My wife’s car as well as my pickup truck needed mechanical repairs and without haste Mr Gonzalez fix them both! Very knowledgeable, affordable, and just overall good honest people! I highly recommend them to take care of your automotive…

Air conditioning
RApsych6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just picked up 2021 Jeep Wrangler today after Javier replaced the AC compressor. Works like new. He was very responsive, quick to get back with a quote and completed the job as promised. It’s hard to find a good mechanic in this town. I would highly recommend and will be back!

Reasonable priceAir conditioning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto engine diagnostic13—
Steering & suspension repair7—
Air conditioning6—
Electrical5—
Brakes5—
Air & cabin filter replacement4—
Oil change3—

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