Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Gonzalez Family Auto, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Gonzalez Family Auto, LLC

Waxahachie, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 5.0★ from 113 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gonzalez Family Auto, LLC is better than 100% of auto repair shops.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gonzalez Family Auto, LLC is better than 99% of auto repair shops.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gonzalez Family Auto, LLC is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gonzalez Family Auto, LLC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gonzalez Family Auto, LLC is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gonzalez Family Auto, LLC is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Gonzalez Family Auto, LLC for 7 kinds of job.

Gonzalez Family Auto, LLC for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 93
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Steering & suspension repair”

Tamika2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is a great repair shop with an honest owner with reasonable prices. I recommend them to anyone.

Reasonable priceSteering & suspension repair
JohnLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brought my car in for a fairly long list — lower control arms, driver-side wheel bearing, front brake pads, and spark plugs with ignition coils — and the shop knocked all of it out with quality work. Everything was done right, the car drives noticeably better, and I felt like they were straight with me the whole way…

Reasonable priceSteering & suspension repairBrakesService not listed
Joni3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Javier has been hands down the best mechanic I have came across in my entire 32 years of life. He physically showed me the issues my vehicle was having, my front driver door wouldn't latch and he fixed it within 3 minutes completely free of charge. Who does that!? Gonzalez Family Auto that's who. Heather got the…

Great priceSteering & suspension repairAuto engine diagnosticService not listed
Felecia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We have taken both of our vehicles to Gonzalez Family Auto and have always received great service. They are quick and reasonable. Never any issues or problems with any of their work performed. .

Great priceSteering & suspension repairService not listed
KeenanLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had my struts on all four wheels, front pads and rotors and a brake flush completed . Javier was fantastic and got it done quickly. A good family owned business. Vehicle drives like new again. Thanks again!

Great priceSteering & suspension repairBrakes
KatherineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This shop has 100% 5-star ratings and it is absolutely well-deserved! In the middle of a *very* long crosscountry trip delivering rescue dogs, I noticed that my rear shock had detached—at *5pm on a Saturday night*. I texted Javier and he was actually willing to help me that night!! However, I was very stressed out…

Great priceSteering & suspension repair
Khristopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brought my truck in for what I thought was the rear main seal leaking. Turns out it was just the oil filter that some other shop improperly torqued. I will definitely be using Gonzalez for all my mechanical needs. The honesty and integrity are second to none! Thank you so much for the awesome experience.

Great priceSteering & suspension repairElectricalOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto engine diagnostic13—
Steering & suspension repair7—
Air conditioning6—
Electrical5—
Brakes5—
Air & cabin filter replacement4—
Oil change3—

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