Mobile phone repair shop · Pharr, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%97+27.4Replies to reviews 8%44+3.6Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 50 computer repair servicesiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★244 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Good Geeks (Game Console & Phone Repair) at a glance
Customers consistently praise the shop for quick turnaround times, often completing repairs like stick drift fixes or console diagnostics within a day. Reviewers highlight friendly communication, reasonable pricing, and the provision of warranties on services ranging from controller upgrades to screen replacements. While most feedback is positive, two low-star reviews describe a pattern of communication breakdowns and unresolved issues when sending devices for mail-in service rather than visiting the store in person.
Google rating: 5.0 out of 5 from 244 reviews (99% five-star).
Reviews on this page: 244 Google reviews (220 with written comments, 19 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: October 21, 2026.
Service: Computer Repair Service serving Pharr, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyComputer Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Good Geeks (Game Console & Phone Repair): 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Good Geeks (Game Console & Phone Repair): 97/100 on this factor. Category median: 86.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Good Geeks (Game Console & Phone Repair): 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Good Geeks (Game Console & Phone Repair): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Good Geeks (Game Console & Phone Repair): 44/100 on this factor. Category median: 85.C
44
Bar = this company · dark tick = category median.
Star ratings
244 Google reviews we collected
5.0of 5
5 stars24199%
4 stars10%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 220 written reviews
98%praise
Praise39498%
Complaints82%
Price
What reviewers said about value for money
100%worth it
Worth the money15100%
Overpriced00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9423%
Would recommend7619%
Quality & results7218%
Staff & attitude6917%
Price & value5313%
Honesty & trust236%
Communication154%
What customers talk about
We read 220 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I got my controller fixed quickly and now I can get back to playing again.”
“…n modded my switch lite I will continue bringing my devices to them i highly recommend this place…”
“Great work on my Xbox series x took about a week will definitely rely on them again if my Xbox or other consoles mess up”
“…drift problems, 1 for the face buttons (x, circle, square, triangle) not working, and 1 for a loose R2 button trigger problem.…”
“These guys are super nice and on it when repairing or determining issues on what you bring in, they repaired my controller having issues with the Bump…”
“Good reasonable price and quick to complete the repair.”
“Did go will the stick upgrade thing so was a tad little pricey but way better than stock.”
“They are very knowledgeable and transparent which blew my mind since most shops dont explain anything and just make you pay.”
“Do not trust this person.”
“The staff kept us posted when our Nintendo Switch was ready”
People customers mention
Xbox14 reviews
Sergio14 reviews
Switch10 reviews
Nintendo7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Good Geeks (Game Console & Phone Repair)
From 72 detailed written reviews; every point below is quoted in at least one review.
Mentioned most: Would recommend (52 praise); Speed (40 praise); Quality of work (37 praise); Friendly & courteous (23 praise); Expertise (13 praise); Explains clearly (6 praise); Professionalism (6 praise); Communication (5 praise).
Value for money: 15 said worth it; prices mentioned ran $45–$200 (median $45).
Jobs reviewed: controller (5), nintendo switch (5), ps5 (5), ps5 controller (3), phone (3), xbox (2).
Returning customers: 4 reviewers say they used Good Geeks (Game Console & Phone Repair) before.
👍 “These guys are super nice”
👍 “Helping me figure out a green screen”
👍 “Got my controller fixed quickly”
👎 “Parking here is a little rough”
👎 “You're confusing me with someone else”
Recent reviews
EricLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Could not get any better for them to be called Good Geeks. These guys are super nice and on it when repairing or determining issues on what you bring in, they repaired my controller having issues with the Bumper button, as well helping me figure out a green screen shade that my xbox would display. Overall very helpful and chill dudes.
Francisco6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I got my controller fixed quickly and now I can get back to playing again. Did go will the stick upgrade thing so was a tad little pricey but way better than stock.
Dr_Strangelove2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Super awesome, my ps2 was scratching my disc recently. Found good geeks on google. Stopped by to see if they can repair it. Sure enough they were able too. The laser was the culprit. They installed a new one and within 24 hours it was ready to pick up. Plus I was given a 1 year warranty if the issue occurs again.…
VenturaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Good Geeks have the best service! Best prices! And best turn around times for repairs! Had two controllers fixed and my hdmi port for my Playstation 5 fixed! Highly recommended! 👌
Danny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great work on my Xbox series x took about a week will definitely rely on them again if my Xbox or other consoles mess up
AliciaLocal Guide · 187 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
If you need to have someone repair your Nintendo Switch or any game station device take it to Good Geeks. The staff kept us posted when our Nintendo Switch was ready
Good reasonable price and quick to complete the repair. This is the second time we go to Good Geeks because of the good service. Thank you, Good Geeks…
Could not get any better for them to be called Good Geeks. These guys are super nice and on it when repairing or determining issues on what you bring in, they repaired my controller having issues with the Bumper button, as well helping me figure out a green screen shade that my xbox would display. Overall very helpful and chill dudes.
Alejandro McgeeLocal Guide · 11 reviewsiTotal number of Google reviews Alejandro has written across all businesses on Google Maps, not just this one.
I got my controller fixed quickly and now I can get back to playing again. Did go will the stick upgrade thing so was a tad little pricey but way better than stock.
L M2 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Super awesome, my ps2 was scratching my disc recently. Found good geeks on google. Stopped by to see if they can repair it. Sure enough they were able too. The laser was the culprit. They installed a new one and within 24 hours it was ready to pick up. Plus I was given a 1 year warranty if the issue occurs again. None the less my ps2 is working fine. And im back on the streets racing in Midnight Club 3 Dub Edition Remix 😎 thanks again everyone there was super helpful.
Frankyÿ AgueroLocal Guide · 19 reviewsiTotal number of Google reviews Frankyÿ has written across all businesses on Google Maps, not just this one.
Good Geeks have the best service! Best prices! And best turn around times for repairs! Had two controllers fixed and my hdmi port for my Playstation 5 fixed! Highly recommended! 👌
Danny Bear2 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
If you need to have someone repair your Nintendo Switch or any game station device take it to Good Geeks. The staff kept us posted when our Nintendo Switch was ready
Good reasonable price and quick to complete the repair. This is the second time we go to Good Geeks because of the good service. Thank you, Good Geeks for your amazing service. I do recommend Good Geeks. Their location is on old 83 in Pharr right across the McCoys in Pharr. Very easy to get there. Amazing staff and good customer service. Thank you, Good Geeks for your service. God Bless you all.
