Garage door supplier · Vista, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 22 door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★1,096 Google reviews · 24 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for punctual service, clear communication, and thorough explanations during repairs and installations. Recurring themes include efficient problem-solving, friendly staff, and competitive pricing compared to other providers. However, some lower-rated reviews criticize the business for high labor costs on simple adjustments, perceived deceptive upselling of warranty options, and discrepancies between quoted and final prices.
Google rating: 4.9 out of 5 from 1,096 reviews (96% five-star).
Reviews on this page: 1,096 Google reviews (950 with written comments, 24 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Door Repair Service serving Vista, California.
Data from Google, last updated October 25, 2026.
Score profile vs other door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Good Guys Garage DoorsDoor Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Good Guys Garage Doors: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Good Guys Garage Doors: 94/100 on this factor. Category median: 97.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Good Guys Garage Doors: 86/100 on this factor. Category median: 99.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Good Guys Garage Doors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Good Guys Garage Doors: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,096 Google reviews we collected
4.9of 5
5 stars1,05396%
4 stars262%
3 stars91%
2 stars20%
1 star61%
Praise vs complaints
Phrases our text analysis found in 950 written reviews
99%praise
Praise2,18199%
Complaints251%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4916%
Reasonable22776%
Overpriced52%
Not sure165%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude51423%
Speed & response50623%
Quality & results39018%
Would recommend30714%
Price & value22310%
Communication2059%
Honesty & trust613%
What customers talk about
We read 950 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris was patient, never pushy, and made sure we understood the advantages of each option so we could make the decision that was right for us.”
“On the day of the installation, Chris arrived on time and walked us through everything he planned to do before beginning the work.”
“Kenneth did a great job updating and fixing my garage door so I could have a lot more features and access.”
“They provide terrible customer service.”
“I would recommend Good Guys Garage Doors to anyone with garage door needs.”
“Would not recommend Good Guys.”
“The company was fast, fair, reliable, and excellent with communication, but Matthew truly made the experience exceptional.”
“Way overpriced.”
“Excellent service, communication, customer service, follow up and answering questions.”
“…is good guys garage doors in the text that they sent out seem to be genuine good guys So thank you very much good guys garage door I appreciate The q…”
“This company is a scam.”
People customers mention
Chris68 reviews
Dollar29 reviews
Matthew17 reviews
Shannon17 reviews
Hunter17 reviews
Shane15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Good Guys Garage Doors for 3 kinds of job. Pick one to see what they paid and said.
Janice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
Kenneth did a great job updating and fixing my garage door so I could have a lot more features and access. I really appreciated his explanations and work done.
Not sureGeneral repairs & installation
NealLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 16 hours ago★★★★★
Excellent service, communication, customer service, follow up and answering questions. I would recommend Good Guys Garage Doors to anyone with garage door needs.
Reasonable priceGarage door consultationGeneral repairs & installation
Jim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Very professional, excellent customer service and Chris, our technician was the best.
Reasonable priceGarage door consultationGeneral repairs & installation
Noah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I had a great experience with Good Guys Garage Doors! Kenneth was the technician who came out, and he did an excellent job. He was professional, knowledgeable, and efficient throughout the entire process. He took the time to explain what needed to be repaired, replaced the necessary parts, and made sure everything…
Reasonable priceGarage door consultationGeneral repairs & installation
Guy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
KJ Ewing showed up in the morning, gave me 3 option which we tailored to meet my needs, the came back the same afternoon and replaced my drive unit, rollers, moisture barrier and keypad for a reasonable price. He was fantastic, the new unit is super quiet and I am completely satisfied!
Reasonable priceGarage door consultationGeneral repairs & installation
Carol3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had mice squeezing into my garage. Some of the weatherstripping had buckled. Plus,evidently the builder had not brought the molding all the way down to the ground. Chris did a fabulous job of Evaluating the problem. He explained the choices for remedying the problem clearly. I recommend Good Guys highly. I have…
Kenneth did a great job updating and fixing my garage door so I could have a lot more features and access. I really appreciated his explanations and work done.
Price assessment: Not sure
Services: General repairs & installation
Response from the owner · 12 hours ago
Thanks, Janice! We are so glad Kenneth could get your garage door updated with those great new features. We'll be sure to pass along your kind words to him!
Neal TardiffLocal Guide · 35 reviewsiTotal number of Google reviews Neal has written across all businesses on Google Maps, not just this one.
Excellent service, communication, customer service, follow up and answering questions. I would recommend Good Guys Garage Doors to anyone with garage door needs.
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · 14 hours ago
Neal, providing clear communication and thorough follow-up on your garage door needs is always our priority. We truly appreciate your strong recommendation and are glad we could deliver an excellent experience!
Elizabeth Tommasino2 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
KJ did a great job- super helpful and friendly! Fixed in less than an hour!
Services: General repairs & installation
Response from the owner · 15 hours ago
We're so glad KJ could get your door fixed up in under an hour, Haylie! Thanks for recognizing our team's friendly and helpful service. Reach back out anytime you need us!
Todd TennisonLocal Guide · 39 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Chris Dollar first came to our home to inspect our existing garage door equipment and determined that it needed to be replaced. He provided several options and took the time to answer all of our questions and concerns. At no point did we feel pressured to purchase anything. Chris was patient, never pushy, and made sure we understood the advantages of each option so we could make the decision that was right for us.
After we decided which opener to purchase, he explained the next steps and what the installation process would involve. Since the equipment needed to be ordered, he let us know it would take about a week to arrive and scheduled the installation appointment before leaving.
On the day of the installation, Chris arrived on time and walked us through everything he planned to do before beginning the work. He showed us the new equipment and explained the installation process. He then replaced our old garage door opener and related components with the new system.
Once the installation was complete, Chris demonstrated all of the features of the new opener and even helped program it to our vehicles. Throughout the entire process, he was knowledgeable, professional, and informative.
Chris made the entire experience simple and easy to understand. We would highly recommend The Good Guys to our friends and family, not only because of the quality of the company, but also because of Chris's outstanding customer service.
Thank you, Chris, for your exceptional service and professionalism.
Sincerly,
Kimberly and Todd Tennison
Response from the owner · a day ago
Todd, we are thrilled Chris provided such a patient and seamless experience installing your new garage door opener. We will gladly pass along your wonderful compliments to him!
Jim Cronin2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Very professional, excellent customer service and Chris, our technician was the best.
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · a day ago
Jim, thank you for the wonderful feedback! We are thrilled to hear you received such professional and excellent service. I will definitely pass along your great compliment to Chris!
adam Jakobson1 reviewiTotal number of Google reviews adam has written across all businesses on Google Maps, not just this one.
Glad I found them it was a great experience using them 5 stars all the way
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 2 days ago
Adam, we are glad you found us and had a five-star experience! Delivering top-notch service every step of the way is always our goal. Reach out whenever you need us again!
Donna Barbagallo Roc Toy MeetupLocal Guide · 14 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Excellent Service — Highly Recommend Good Guys Garage Doors!
I highly recommend Good Guys Garage Doors, especially Matthew! The company was fast, fair, reliable, and excellent with communication, but Matthew truly made the experience exceptional.
Matthew was incredibly kind, respectful, professional, and personable. He has such a pleasant demeanor and a genuine way of making customers feel comfortable and valued. He was courteous, patient, approachable, and easy to communicate with. It’s not often you encounter someone who combines professionalism with such a warm, down-to-earth personality.
Matthew is exactly the kind of person you hope to have representing a business. His attitude, kindness, and professionalism left a lasting impression. Good Guys Garage Doors is fortunate to have him!
I would absolutely recommend this company, and especially Matthew, to anyone looking for honest, fair pricing and outstanding customer service. Five stars all around!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 4 days ago
We are thrilled Matthew provided such a wonderful experience! Making sure you feel comfortable and valued is what we strive for. We will definitely pass along your kind words.
Noah Rubalcaba-Nieves4 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
I had a great experience with Good Guys Garage Doors! Kenneth was the technician who came out, and he did an excellent job. He was professional, knowledgeable, and efficient throughout the entire process. He took the time to explain what needed to be repaired, replaced the necessary parts, and made sure everything was working properly before finishing the job.
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · 5 days ago
Noah, we are thrilled Kenneth provided such an efficient and knowledgeable repair experience. We will be sure to pass along your great feedback to him. Thanks for choosing us!
Guy Hughes1 reviewiTotal number of Google reviews Guy has written across all businesses on Google Maps, not just this one.
KJ Ewing showed up in the morning, gave me 3 option which we tailored to meet my needs, the came back the same afternoon and replaced my drive unit, rollers, moisture barrier and keypad for a reasonable price. He was fantastic, the new unit is super quiet and I am completely satisfied!
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · 6 days ago
KJ is fantastic at making sure your garage door runs smoothly and quietly. We are thrilled the new unit, rollers, and keypad met your needs so efficiently! Thanks for choosing us, Guy.
