Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Good Neighbor Appliance logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Good Neighbor Appliance

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 5.0★ from 200 Google reviews

📞 Call (984) 368-5858Request a call backWebsite ↗

Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Good Neighbor Appliance is better than 100% of dishwasher repair services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Good Neighbor Appliance is better than 99% of dishwasher repair services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Good Neighbor Appliance is better than 100% of dishwasher repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Good Neighbor Appliance is better than 100% of dishwasher repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Good Neighbor Appliance is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Good Neighbor Appliance is better than —% of dishwasher repair services.–
—

Reviews for your job

Customers hired Good Neighbor Appliance for 7 kinds of job.

Good Neighbor Appliance for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$137–$360
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 13

All 3 Google reviews tagged “Washer/dryer repair”

Marisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Patrick with very responsive and quickly fixed the issue with my dryer alongside cleaning out the area behind. Went above and beyond and very reasonably priced for the service I received. Will definitely be reaching out if I ever encounter any other issues.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Matthew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work! Patrick the phenomenal tech came and fixed my dryer that another company didn’t put back together due to them not having a part 😤@20dollarmovingtruck . Patrick was smooth and efficient when fixing my items and didn’t over price for a belt replacement. Highly recommend, and very professional. Knew exactly what he was doing!

Customer photo from Matthew's reviewCustomer photo from Matthew's review
Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Punctual and friendly. Our dryer is back in working order. Though it took longer than I expected the time was valid due to Patrick going to Raleigh after assessing the dryer to pick up a part. He came back same day to finish.

Washer/dryer repair+ Punctuality

Price

$136-54% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 80%Reasonable 20%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Household appliance installation5—
Washing machine repair4$114–$365
Dryer repair4$146–$327
Microwave repair3$50–$283
Washer/dryer repair3$137–$360
Dishwasher repair2$153–$353
Refrigerator/freezer repair2$132–$427

Compare with

Proud Appliance Repair logoProud Appliance RepairExperts Score 99Holly Springs · 5.00★JNJ Dryer Vent Cleaning logoJNJ Dryer Vent CleaningExperts Score 97Holly Springs · 4.96★Swift Appliance Repair logoSwift Appliance RepairExperts Score 96Holly Springs · 4.95★