Experts Reviews · Company report
Good Neighbor Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Good Neighbor Pest Services

Birmingham, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 363 pest control services · 5.0★ from 217 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Good Neighbor Pest Services is better than 96% of pest control services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Good Neighbor Pest Services is better than 94% of pest control services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Good Neighbor Pest Services is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Good Neighbor Pest Services is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Good Neighbor Pest Services is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Good Neighbor Pest Services is better than —% of pest control services.–
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Reviews for your job

Customers hired Good Neighbor Pest Services for 8 kinds of job.

Good Neighbor Pest Services for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 276
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “Cockroach extermination”

John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were courteous, knowledgeable, did an awesome job. Thank you.

Reasonable priceHome inspectionFlea & mite exterminationCockroach extermination
Erica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The best pest control company I’ve ever used in the local area! Very thorough, detail oriented, knowledgeable, friendly, and effective!! Highly recommend!!

Great priceRodent exterminationGeneral pest inspectionCockroach extermination
BLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Not only got rid of roaches... Rats, Done! Carpenter Bees, Done! Ants, Done! Nice to have a "Good Neighbor" to get our pest control needs done! And Done Right!

Ant exterminationBee exterminationCockroach extermination
Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Such great caring people. We’ve used them twice now, and they’ve remediated our issues within one visit. We won’t use another pest control company!

Paid $160–180Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are awesome. Easy to communicate with, kind and professional. Great with my kids and very respectful. Can’t recommend them enough.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Kathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stewart and the staff at Good Neighbor Pest Control are absolutely awesome. They explain everything extremely well and they are super professional. We transferred from a big company to this pest control company and haven’t ever been happier. They are able to meet all of our pest control needs and make us feel like family!!

Bee exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Avery3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called about issues we were having with pest and Stewart was here the next day! Steve and Stewart were both friendly and explained everything. Great pricing and customer service! I highly recommend Good Neighbor to anyone in need of pest services!

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Adam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome inspectors, they had great communication about arrival windows and the best course of action on pest removal, and they promptly resolved our issue. Will definitely be using again

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
Barry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great pest prevention service company that’s local to Gardendale. Steve and Stewart have proven to be extremely knowledgeable, on time with excellent communication and very professional. I highly recommend Good Neighbor pest control.

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good Neighbor Pest Services is the best pest and customer service ever! The thorough inspection and coverage, and knowledge and expertise is like nothing we have experienced in the past. We live right next to a field and are so thankful for Stewart trouble shooting entry areas and he always goes the extra mile in…

Cockroach exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We could not be more pleased with their service! Already seeing results (dead bugs everywhere) just a day after the spraying. Steve was extremely friendly, efficient, and informative!

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Stewart was extremely professional and did an amazing job! We were moving from Indiana and needed the house to be sprayed ASAP before moving in. Called Saturday evening and they were very understanding of our situation and were able to get out to us Monday morning! Highly recommend!!

Cockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
AnesiaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My experience with Good Neighbor has been absolutely wonderful from start to finish. Everyone is so nice & informative. They’ve made buying my first home a little easier not having to worry about vermin or pests out here in the woods. Amazing company!

Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Kenny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used a couple different pest services over the years until this one. I have always had extremely good service from Steve the owners and Stuart, and all the other employees I interact with. And their pest monitoring and extermination services are top notch at an affordable price. They're always very thorugh…

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
ElleLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From the time that I called the business to the next day of being serviced, I received the most excellent customer service. The technician entered my home with shoe protectors. Anyone who knows me knows that made my day. I highly recommend Good Neighbor Pest Services. They are A1 in my book! ⭐️⭐️⭐️⭐️⭐️

Cockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Now that use Good Neighbor Pest Control we never have bugs!! Steve and Stewart are always friendly and professional. Cannot say enough good things about this business!

Bug & insect exterminationCockroach exterminationMosquito extermination+ Punctuality+ Quality+ Professionalism
Breanna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

10/10 Recommend these guys!! Our initial visit was nothing less than perfect. Stewart explained everything to a T from what the plan was to showing us exactly what all he did while here (we had to leave for an hour for the flea spray due to having children.) he walked us completely through our home and got into…

Cockroach exterminationFlea & mite exterminationRodent extermination
Megan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are hands down THE BEST. I have tried several other pest control companies and could never get anyone to come out consistently or even get a call back. We had a big rodent problem due to 2 recently abandoned houses that have not been kept up. They answered my message very quickly, and came out the day…

Cockroach exterminationHornet & wasp exterminationMosquito extermination
Akeria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I enjoyed Stephen coming to my home he was very friendly and provided every service I asked for. He even went up in my attic to check if I have squirrels nesting up there. Will definitely use service again.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Bryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Out of all the extermination companies we’ve used they’re the best. We used advance for years and they sold out in our area and no one else could compare until I came across good neighbor. They have amazing communication and customer service Stewart came out and sprayed all while playing and entertaining my four year old

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
ScottLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First visit and could not have gone better. Stuart arrived and explained the service, where we would most likely have issues and the process to get rid of them. As soon as he started, everything went as he described. Picked these guys over the National pest services because wanted a family owned business with hands on Owners involved and close to home.

Cockroach exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Professionalism
MarilynLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steve and Stewart are just awesome guys. Always friendly. Always on time. Highly recommend!

Cockroach exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My experience was so awesome! I got a quote from them with great prices and Stewart came to the house the very next day and we can already see a difference! He was very thorough and walked us through what’s going on and what treatment he suggests and what time duration. This was such a great experience again, you…

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
Lyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve is very a very responsive, customer oriented professional. He spent time initially assessing our needs and then produced a plan to meet those. My garden stayed pest-free and animal free throughout the season, and the remainder of our yard was much more enjoyable throughout the summer. I truly appreciate…

Cockroach exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Quality+ Professionalism
Cody4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The owner Steve, is a very friendly guy, he came in explained every detail to eliminate my Rodent issue, did exactly as he said and I no longer have the issue. And they recently just hired a new guy Stewart that is also super friendly, came in yesterday did my monthly treatment. These guys are your run of the mill…

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Tara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional and timely service, with excellent follow up to make sure whatever pest problem you have has been resolved.

Cockroach exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
quwara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Stewart is the best. He was very professional, knowledgeable, friendly and he believed in the power of prayer. Wow what an awesome experience. Thank you Stewart

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and thorough. The technician was very knowledgeable.

Cockroach exterminationSpider extermination+ Professionalism
KathrynLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve is amazing! He is always on time and does a great job protecting our home of bugs and rodents. Thank you! I highly recommend his services!

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Kaitrin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My name is Teresa Doherty and I don't have a Google account, so,, I am using my Granddaughters to post this review. I called many before I found Steve and thank the Lord I did. He is honest, professional, courteous and down to earth. His cost can not be beat for the quality of work. Always up front with the job…

Cockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
AmberLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I love Good Neighbor Pest Services! When I was looking for pest control on Google I came across the business. What caught my eye was that great reviews that others where leaving, so I decided to give them a call. I am so glad that I did! Steve came a few days later and did a through spray inside and outside of my…

Cockroach exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Paige7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve is incredibly thorough. He worked long & hard to treat our home for carpenter bees and we have not seen a single bee since he filled in and treated all the holes. He is also doing pest & mosquito control. We are thrilled with his service. He is professional and polite. His prices are extremely competitive. I…

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Quality+ Professionalism
Sonya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve is great! At first I used him just outside because I was in one of those pest control contracts. The contracted people did not send out reputable people so I asked Steve about servicing my whole home. He talked with me to learn what my needs were and began addressing the issues day one. Each visit he checks…

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
james2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I manage properties in the Birmingham area and from experience it is hard to find someone with all the right business elements. The right business elements includes someone that is reliable, reasonably priced and provides quality work. Steve has them all.I really appreciate Steve's knowledge and professionalism. He…

Ant exterminationCockroach exterminationRodent extermination+ Professionalism+ Value
Andretia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mr. Steven with Good Neighbors Pest Control have Been Servicing My Home for the Past couple Of Months and I Haven’t seen Any Rodents since He placed the Bait down. He comes around when he say he will. He is Very Professional and Polite giving You the Hands on Experience of Explaining in Detail the procedure and…

Ant exterminationCockroach exterminationGeneral pest inspection
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve is both innovative and dedicated with the problem. I highly recommend his service.

Cockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Steve is the most thorough and helpful pest control professional I have ever utilized. He is punctual and responsive, plus he is an absolute expert in pest control. In addition, he is very professional in how he handles his business and is just a good trustworthy person. He has eradicated all the bugs and rodents in…

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Magnolia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Michele8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Cockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Curtis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Whalen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cockroach exterminationMosquito exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Kathy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cockroach extermination+ Professionalism

Price

$282+160% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 61%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection51$58–$128
Cockroach extermination44$73–$246
Rodent extermination39$83–$323
Spider extermination30$76–$166
Bug & insect extermination26$58–$133
Hornet & wasp extermination25$91–$282
Ant extermination24$76–$214
Mosquito extermination16$66–$106

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