Analyzing 9,888,5089.9M ReviewsFor 27,85827.9K Experts

Experts Reviews · Company report
Good Neighbor Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Good Neighbor Pest Services

Birmingham, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 363 pest control services · 5.0★ from 217 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Good Neighbor Pest Services is better than 96% of pest control services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Good Neighbor Pest Services is better than 94% of pest control services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Good Neighbor Pest Services is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Good Neighbor Pest Services is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Good Neighbor Pest Services is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Good Neighbor Pest Services is better than —% of pest control services.–
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Reviews for your job

Customers hired Good Neighbor Pest Services for 8 kinds of job.

Good Neighbor Pest Services for general wildlife removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General wildlife removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#101 / 158

All 4 Google reviews tagged “General wildlife removal”

Samantha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steve and his team were very helpful. They gave very wise information in how to remove a raccoon easily before moving to the big guns. This company is very family friendly and I highly recommend them.

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Shannon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are seriously the nicest pest control people I’ve ever talked to. We called about an animal in our attic and they were so nice and responsive that we are now going to use them for all pest control needs. I’m an introvert who is usually uncomfortable with new people in my house, but I never once felt…

Bug & insect exterminationGeneral pest inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Akeria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I enjoyed Stephen coming to my home he was very friendly and provided every service I asked for. He even went up in my attic to check if I have squirrels nesting up there. Will definitely use service again.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Lyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve is very a very responsive, customer oriented professional. He spent time initially assessing our needs and then produced a plan to meet those. My garden stayed pest-free and animal free throughout the season, and the remainder of our yard was much more enjoyable throughout the summer. I truly appreciate…

Cockroach exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Quality+ Professionalism

Price

$282+160% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 61%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection51$58–$128
Cockroach extermination44$73–$246
Rodent extermination39$83–$323
Spider extermination30$76–$166
Bug & insect extermination26$58–$133
Hornet & wasp extermination25$91–$282
Ant extermination24$76–$214
Mosquito extermination16$66–$106

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