Experts Reviews · Company report
Good Neighbor Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Good Neighbor Pest Services

Birmingham, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 363 pest control services · 5.0★ from 217 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Good Neighbor Pest Services is better than 96% of pest control services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Good Neighbor Pest Services is better than 94% of pest control services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Good Neighbor Pest Services is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Good Neighbor Pest Services is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Good Neighbor Pest Services is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Good Neighbor Pest Services is better than —% of pest control services.–
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Reviews for your job

Customers hired Good Neighbor Pest Services for 8 kinds of job.

Good Neighbor Pest Services for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$76–$166
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#130 / 299

All 30 Google reviews tagged “Spider extermination”

Marie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Steve was knowledgeable about our type of spider issue. He spoke with me and came out the same day! When he arrived, he explained how he was going to treat the problem. Then he informed me about proper follow up to keep the problem from reoccurring. It was reassuring to have such a informative and down to earth pest expert.

Great priceHome inspectionSpider extermination
templinLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Solved my current creepy crawly issue and treated for seasonal issues. No pressure, no forced contracts!!! Best In The Area 💯

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are awesome. Easy to communicate with, kind and professional. Great with my kids and very respectful. Can’t recommend them enough.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend Good Neighbor. The whole experience, from the initial phone call to schedule all the way to meeting Stewart at my house was great. Not to mention they were able to come out less than 24 hours from when I first called them. Great people and great service!

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Punctuality+ Quality+ Professionalism
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These gentlemen are some of the friendliest people we’ve ever encountered. They are very thorough, patient, and knowledgeable. We’ve dealt with other pest companies in the past and none were so personable.

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good Neighbor Pest Services is the best pest and customer service ever! The thorough inspection and coverage, and knowledge and expertise is like nothing we have experienced in the past. We live right next to a field and are so thankful for Stewart trouble shooting entry areas and he always goes the extra mile in…

Cockroach exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
meagan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was my first time using good neighbor pest control and they were very nice and was willing to work with my schedule and always were very quick to answer any of my questions. Stewart did a awesome job getting rid of the spiders in our basement. 10/10 would recommend. (:

General pest inspectionSpider extermination+ Responsiveness+ Professionalism
Grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We could not be more pleased with their service! Already seeing results (dead bugs everywhere) just a day after the spraying. Steve was extremely friendly, efficient, and informative!

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Reba1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We absolutely love Good Neighbors Pest Services! In the past, we’d been seeing several brown recluse spiders in our basement area. But since we’ve started using them, we’ve found absolutely no bugs or spiders on the sticky pads we put out. Stewart is always so friendly and professional, as well as always on time. We will never use anyone else!

Bug & insect exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
AnesiaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My experience with Good Neighbor has been absolutely wonderful from start to finish. Everyone is so nice & informative. They’ve made buying my first home a little easier not having to worry about vermin or pests out here in the woods. Amazing company!

Bug & insect exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
JLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great at keeping insects and more out of your homes and even away from the outside. Professional and reliable service.

Bed bug exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
AmandaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr.Stewart is AMAZING he thoroughly checks all areas for any pests , listens to my concerns & educates us very well on the services he is providing. This is my first time using pest control services & im so glad I chose to go with them. They are such an amazing , professional & friendly company! & they don’t cost an…

Bug & insect exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Akeria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I enjoyed Stephen coming to my home he was very friendly and provided every service I asked for. He even went up in my attic to check if I have squirrels nesting up there. Will definitely use service again.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
ScottLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First visit and could not have gone better. Stuart arrived and explained the service, where we would most likely have issues and the process to get rid of them. As soon as he started, everything went as he described. Picked these guys over the National pest services because wanted a family owned business with hands on Owners involved and close to home.

Cockroach exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Professionalism
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend this company. When I first meet Steve and his son in law Jeremy I immediately got the feeling that we could trust them. They are very friendly, fast and are willing to help with an issue that you may have. They have great prices for both terminate and pest control. I will recommend them to anyone…

Rodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Denell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Stewart did a great job in that he was knowledgeable, proficient, focused and very nice. 😊

Spider extermination
Cody4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The owner Steve, is a very friendly guy, he came in explained every detail to eliminate my Rodent issue, did exactly as he said and I no longer have the issue. And they recently just hired a new guy Stewart that is also super friendly, came in yesterday did my monthly treatment. These guys are your run of the mill…

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Tara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional and timely service, with excellent follow up to make sure whatever pest problem you have has been resolved.

Cockroach exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
quwara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Stewart is the best. He was very professional, knowledgeable, friendly and he believed in the power of prayer. Wow what an awesome experience. Thank you Stewart

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and thorough. The technician was very knowledgeable.

Cockroach exterminationSpider extermination+ Professionalism
RosalindLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good Neighbor’s has been the most competent pest control service I’ve used in the past 20 years. He’s thorough, and brings conditions to my attention that I don’t see. I can trust what he tells me. Thank you Steve for being honest and watchful!

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
KathrynLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve is amazing! He is always on time and does a great job protecting our home of bugs and rodents. Thank you! I highly recommend his services!

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
AmberLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I love Good Neighbor Pest Services! When I was looking for pest control on Google I came across the business. What caught my eye was that great reviews that others where leaving, so I decided to give them a call. I am so glad that I did! Steve came a few days later and did a through spray inside and outside of my…

Cockroach exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Sonya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Steve is great! At first I used him just outside because I was in one of those pest control contracts. The contracted people did not send out reputable people so I asked Steve about servicing my whole home. He talked with me to learn what my needs were and began addressing the issues day one. Each visit he checks…

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Steve is the most thorough and helpful pest control professional I have ever utilized. He is punctual and responsive, plus he is an absolute expert in pest control. In addition, he is very professional in how he handles his business and is just a good trustworthy person. He has eradicated all the bugs and rodents in…

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Ledeitrich5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great and courteous service. I even received a follow up call to see if my problem had been resolved.

Hornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Magnolia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Curtis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality

Price

$282+160% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 61%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection51$58–$128
Cockroach extermination44$73–$246
Rodent extermination39$83–$323
Spider extermination30$76–$166
Bug & insect extermination26$58–$133
Hornet & wasp extermination25$91–$282
Ant extermination24$76–$214
Mosquito extermination16$66–$106

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