Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts

Goodwin Marine Services logo

Goodwin Marine Services

Boat repair shop · Lynn, MA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%79+54.7Reliability 31%68+20.9Experts Score= 76Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 31 boat repair servicesPosition by Experts Score among all companies we track in this category. · better than 67%
4.8 ★★★★★ 23 Google reviews · 4 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
📞 Call (781) 925-1593Request a call backWebsite ↗

Goodwin Marine Services at a glance

Reviewers highlight services including boat hauling, engine maintenance, cleaning, and battery sales, noting friendly staff and reasonable pricing. Positive feedback emphasizes proper vessel blocking and drainage during haul-outs. A recurring criticism in lower-rated reviews involves the inability to reach the business, citing no answer and no answering machine.

  • Google rating: 4.8 out of 5 from 23 reviews (91% five-star).
  • Reviews on this page: 23 Google reviews (7 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Boat Repair Service serving Lynn, Massachusetts.

Data from Google, last updated November 1, 2026.

Score profile vs other boat repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction79Reliability68Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 79 (median 74)Reliability: 68 (median 65)Momentum: 100 (median 100)
Goodwin Marine ServicesBoat Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Goodwin Marine Services: 79/100 on this factor. Category median: 74.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Goodwin Marine Services: 68/100 on this factor. Category median: 65.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 80.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Goodwin Marine Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.

Star ratings

23 Google reviews we collected

  • 5 stars2191%
  • 4 stars14%
  • 3 stars00%
  • 2 stars00%
  • 1 star14%

Praise vs complaints

Phrases our text analysis found in 7 written reviews

  • Praise8100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results338%
  • Staff & attitude225%
  • Would recommend225%
  • Price & value113%

What customers talk about

We read 7 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Captain Josh, Captain Justin and Captain Chad did a great job getting the fleet out of the water and onto jack stands.”
  • “The people are really nice, too.”
  • “I would recommend to anyone wanting great customer service and outstanding service in general!”
  • “Great friendly service at a reasonable price”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

JoeLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I am the Co-Chair of the Blessed Boat Committee at Hull Yacht Club. Goodwin Marine hauled our fleet of launches. Captain Josh, Captain Justin and Captain Chad did a great job getting the fleet out of the water and onto jack stands. They made sure each vessel was properly blocked with good drainage. I highly recommend the team at Goodwin Marine.

Customer photo from Joe's review
daniel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Goodwin marine went above and beyond to help me and my marine needs! I would recommend to anyone wanting great customer service and outstanding service in general!

Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They haul my boat every year. They do a great job of cleaning it, maintaining the engine, and keeping it in ship shape. The people are really nice, too.

Compare with

Photos

Customer reviews

4.8 ★★★★★ 23 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Joe BerkeleyLocal Guide · 59 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am the Co-Chair of the Blessed Boat Committee at Hull Yacht Club. Goodwin Marine hauled our fleet of launches. Captain Josh, Captain Justin and Captain Chad did a great job getting the fleet out of the water and onto jack stands. They made sure each vessel was properly blocked with good drainage. I highly recommend the team at Goodwin Marine.

daniel bryant5 reviewsTotal number of Google reviews daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Goodwin marine went above and beyond to help me and my marine needs! I would recommend to anyone wanting great customer service and outstanding service in general!

Kathy Kraysler5 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They haul my boat every year. They do a great job of cleaning it, maintaining the engine, and keeping it in ship shape. The people are really nice, too.

Eff CLocal Guide · 75 reviewsTotal number of Google reviews Eff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

No answer and no answering machine. Great way to do business.

E Thomas FlynnLocal Guide · 8 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great friendly service at a reasonable price

Skip FlemLocal Guide · 36 reviewsTotal number of Google reviews Skip has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good boat batteries

Paul DunphyLocal Guide · 15 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great to deal with

Christopher MarkusLocal Guide · 22 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★
Wayne Thrasher
Review from Google · view on Google
★★★★★
gussygizmo 1231 reviewTotal number of Google reviews gussygizmo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Goodwin Marine Services on Google Maps →

Business details