Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Goodyear Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Goodyear Auto Service

Chattanooga, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.8★ from 359 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Goodyear Auto Service is better than 79% of tire shops.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Goodyear Auto Service is better than 68% of tire shops.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Goodyear Auto Service is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Goodyear Auto Service is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Goodyear Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Goodyear Auto Service is better than 62% of tire shops.B
62

Reviews for your job

Customers hired Goodyear Auto Service for 8 kinds of job.

Goodyear Auto Service for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “General repairs”

PatriciaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I love this place and the people here. Lemont and Troy take great care of me. I appreciate the good service.

Reasonable priceSteering & suspension repairGeneral repairsWheel alignment
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great friendly service, good communication and willing to work with us on a big service.

Reasonable priceTiresGeneral repairsBrakes
Laine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Lamont and his team went above and beyond, they were honest, helpful and even offered to help arrange a ride to help me out. Highly recommend!!

Great priceGeneral repairsOil change
Deryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lamont Patterson store Operator did a awesome job on helping get my Air compressor fix on my 2011 Lincoln mkz thanks

Great priceGeneral repairs
pkdenton7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very happy with the service I received at Goodyear. Lamont explained everything to me and showed me labor estimates for each service I needed performed. I’ll be back the next time my Yukon needs additional service.

Reasonable priceGeneral repairs
Binoy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mr. Lamont explained me what going on in my car and they fixed it in a reasonable price. Good service thank you Lamont

Great priceGeneral repairsBrakesOil change
Alisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have been a customer of Goodyear for over 15 years they have always give good customer service help with auto repairs for two different cars thanks for all your help

Reasonable priceGeneral repairs
Cierra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This place always takes good care of my car. Lamont is very pleasant to work with and always makes sure everything is handled accordingly.

Reasonable priceGeneral repairsOil change
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I always bring my van here even though it is 45 minutes away. I trust these guys to get it right and they don’t overcharge me and they don’t mansplain things to me.

Great priceBody & TrimGeneral repairsService not listed
Victoria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I always bring my van to this Goodyear even though it’s across town. They get me in and out and I never worry that they are suggesting things I don’t need or over charging me.

Great priceAuto engine diagnosticGeneral repairs
BLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great customer service and professional diagnostic analysis!! Todd and E did a great job dealing with my warranty insurance company getting be the best deal. Thank you.

Reasonable priceSteering & suspension repairGeneral repairsWheel alignment
KLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I took my car in to be checked out January the 30th that was on a Friday I meant a really nice guy named Lamont Patterson he was absolutely kind and courteous. Michael was very kind as well. I will have to tell my friends this is the place they need to come to to get their cars taken care of. Outstanding customer service

Reasonable priceGeneral repairs

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 35%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires56—
Oil change16—
Wheel alignment15—
General repairs12—
Brakes7—
Battery5—
Steering & suspension repair4—
Auto engine diagnostic3—

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