iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 98 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 41%
4.8★★★★★359 Google reviews · 21 photos
92%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop's friendly staff, efficient handling of tire and alignment services, and willingness to accommodate urgent repairs. Positive reviews highlight clear communication and reasonable pricing for routine maintenance. However, lower-rated feedback cites a lack of transparency regarding additional costs, poor appointment scheduling, and instances where vehicles were damaged or issues were not properly resolved during service visits.
Google rating: 4.8 out of 5 from 359 reviews (92% five-star).
Reviews on this page: 359 Google reviews (309 with written comments, 11 with photos).
Owner responses: the business replied to 27% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Goodyear Auto ServiceTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Goodyear Auto Service: 79/100 on this factor. Category median: 82.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Goodyear Auto Service: 68/100 on this factor. Category median: 76.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Goodyear Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Goodyear Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Goodyear Auto Service: 62/100 on this factor. Category median: 44.B
62
Bar = this company · dark tick = category median.
Star ratings
359 Google reviews we collected
4.8of 5
5 stars33092%
4 stars62%
3 stars21%
2 stars62%
1 star154%
Praise vs complaints
Phrases our text analysis found in 309 written reviews
93%praise
Praise41193%
Complaints297%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5263%
Reasonable2935%
Overpriced00%
Not sure22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12328%
Quality & results8519%
Speed & response7617%
Price & value4811%
Would recommend4410%
Honesty & trust338%
Communication317%
What customers talk about
We read 309 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lamont Patterson was more than helpful he went over and beyond for me and I appreciate it.”
“When I called to speak with the manager, I realized that the rudeness of the employees often reflects their leadership.”
“Perfect experience couldnt ask for a better group of guys to mount my wheels and tires.”
“I would only recommend this place if I absolutely hated you and wanted you to have a terrible time.”
“They were able to get me in right away and took care of every issue quickly.”
“On our trip home to Chicago from Naples, FL we developed a slow leak in one of our tires.”
“They got us replacement camper tires, at a very reasonable price, so we could continue our trip.”
“I then call to make the payment for the oil change I’d requested to find out I’ve been overcharged.”
“I HIGHLY recommend going to goodyear on Lee highway for any needs for your car!”
“I would not recommend this location based on my experience and I will not return.”
“Lamont and his team went above and beyond, they were honest, helpful and even offered to help arrange a ride to help me out.”
“Great friendly service, good communication and willing to work with us on a big service.”
People customers mention
Todd27 reviews
Lamont19 reviews
Brock18 reviews
Highway12 reviews
Patterson11 reviews
Hwy9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Goodyear Auto Service for 8 kinds of job. Pick one to see what they paid and said.
SSlim6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Lamont Patterson was more than helpful he went over and beyond for me and I appreciate it.
Great priceService not listed
MMitchell2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Perfect experience couldnt ask for a better group of guys to mount my wheels and tires. They weren't sure they could du to the size of the wheel and tire combo, but still tried and knocked em out no hassle or issues and got me back on the road. Ill definitely be referring them and coming back in the future.
Great priceTires
CChristopher3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Made a appointment online dropped vehicle off a few hours later got a call vehicle is done
Drivers great
Great priceWheel alignment
LLuke1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Blew a tire on my way to work. They were able to get me in right away and took care of every issue quickly. So friendly and took time to go over the entire service.
Great priceTires
PPatriciaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love this place and the people here. Lemont and Troy take great care of me. I appreciate the good service.
MMatthew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great friendly service, good communication and willing to work with us on a big service.
Lamont Patterson was more than helpful he went over and beyond for me and I appreciate it.
Price assessment: Great price
Services: Service not listed
Response from the owner · 10 hours ago
Thank you, Slim, for sharing your experience with us! We're thrilled to hear that Lamont Patterson provided you with exceptional service and went above and beyond to assist you. We appreciate your feedback and look forward to serving you again at Goodyear Auto Service.
M
Mitchell Graham2 reviewsiTotal number of Google reviews Mitchell has written across all businesses on Google Maps, not just this one.
Perfect experience couldnt ask for a better group of guys to mount my wheels and tires. They weren't sure they could du to the size of the wheel and tire combo, but still tried and knocked em out no hassle or issues and got me back on the road. Ill definitely be referring them and coming back in the future.
Price assessment: Great price
Services: Tires
Response from the owner · a day ago
Thank you, Mitchell, for your wonderful feedback! We're thrilled to hear that our team could assist with your wheel and tire needs and get you back on the road smoothly. We look forward to welcoming you back and appreciate your referrals!
C
Christopher Mallett3 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Made a appointment online dropped vehicle off a few hours later got a call vehicle is done
Drivers great
Price assessment: Great price
Services: Wheel alignment
Response from the owner · 3 days ago
Thank you, Christopher, for sharing your experience with us! We're thrilled to hear that the online appointment and service process went smoothly for you. We look forward to serving you again in the future.
L
Luke Greenfield1 reviewiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Blew a tire on my way to work. They were able to get me in right away and took care of every issue quickly. So friendly and took time to go over the entire service.
Price assessment: Great price
Services: Tires
Response from the owner · 3 days ago
Thank you, Luke, for sharing your experience with us! We're delighted to hear that our team was able to assist you promptly and provide a thorough service. We appreciate your kind words and look forward to serving you again in the future.
J
Juan FlorezLocal Guide · 17 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Lamont was the man
Got the alignment on the Tesla done same day!
Response from the owner · a week ago
Thank you, Juan, for your wonderful feedback! We're thrilled to hear that Lamont was able to assist you with your Tesla's alignment on the same day. We look forward to serving you again at Goodyear Auto Service!
P
Patricia BalloonaLocal Guide · 13 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Thank you, Patricia, for your wonderful feedback! We're thrilled to hear that Lemont and Troy have taken great care of you and that you love our service. We look forward to continuing to provide you with excellent service in the future.
M
Matthew Goranson1 reviewiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Great friendly service, good communication and willing to work with us on a big service.
Price assessment: Reasonable price
Services: Tires, General repairs, Brakes, Oil change
Response from the owner · 2 weeks ago
Thank you, Matthew, for your wonderful feedback! We're thrilled to hear that you appreciated our friendly service and communication. We look forward to assisting you with any future auto service needs.
T
Taylor6 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Quick and efficient with great customer service. Woke up with a flat and they patched me up good as new.
Price assessment: Reasonable price
Services: Tires
Response from the owner · 2 weeks ago
Thank you, Taylor, for your wonderful feedback! We're thrilled to hear that our team was able to get you back on the road quickly and efficiently. We look forward to serving you again in the future!
J
Jeannette Skjei5 reviewsiTotal number of Google reviews Jeannette has written across all businesses on Google Maps, not just this one.
Great group of people! I’d trust my children with them!
Price assessment: Great price
Services: Tires, Wheel alignment
Response from the owner · 2 months ago
Thank you, Jeannette, for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. We look forward to serving you again in the future!
T
Tyler Lincoln6 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Lamont Patterson and his crew were amazing to me and my husband. They took care of use and answered all our questions! They were super friendly and nice! They even stayed opened a lil bit later for us to get us taken care of! I HIGHLY recommend going to goodyear on Lee highway for any needs for your car!!
