Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Goodyear Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Goodyear Auto Service

Chattanooga, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.8★ from 359 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Goodyear Auto Service is better than 79% of tire shops.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Goodyear Auto Service is better than 68% of tire shops.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Goodyear Auto Service is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Goodyear Auto Service is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Goodyear Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Goodyear Auto Service is better than 62% of tire shops.B
62

Reviews for your job

Customers hired Goodyear Auto Service for 8 kinds of job.

Goodyear Auto Service for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.56
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 73
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 56 Google reviews tagged “Tires” · showing 20

Mitchell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Perfect experience couldnt ask for a better group of guys to mount my wheels and tires. They weren't sure they could du to the size of the wheel and tire combo, but still tried and knocked em out no hassle or issues and got me back on the road. Ill definitely be referring them and coming back in the future.

Customer photo from Mitchell's reviewCustomer photo from Mitchell's review
Great priceTires
Luke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Blew a tire on my way to work. They were able to get me in right away and took care of every issue quickly. So friendly and took time to go over the entire service.

Great priceTires
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great friendly service, good communication and willing to work with us on a big service.

Reasonable priceTiresGeneral repairsBrakes
Taylor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Quick and efficient with great customer service. Woke up with a flat and they patched me up good as new.

Reasonable priceTires
Jeannette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great group of people! I’d trust my children with them!

Great priceTiresWheel alignment
Tyler6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Lamont Patterson and his crew were amazing to me and my husband. They took care of use and answered all our questions! They were super friendly and nice! They even stayed opened a lil bit later for us to get us taken care of! I HIGHLY recommend going to goodyear on Lee highway for any needs for your car!!

Reasonable priceTiresWheel alignment
jonLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Lamont Patterson was super professional and helped us get the Goodyear credit card. I got 4 good tires and my alignment fixed. I will recommend this location to anyone.

Great priceTiresWheel alignment
Emma-Davis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Troy and Lamont were very friendly and helpful!

Tires
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and good communication from employees servicing my vehicle

Reasonable priceAir & cabin filter replacementTires
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

By far the best in the business!!!!!

Great priceTires
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The manager (Lamont P) and assistant manager were very helpful and friendly. They got us replacement camper tires, at a very reasonable price, so we could continue our trip.

Great priceTires
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mike stayed late to help me get my truck alignment perfect and Lamont took great care of me.

Reasonable priceTiresWheel alignment
Christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great team, excellent service, and very reasonable price. They manage our fleet services for us and I take my personal vehicles there as well.

Great priceTires
mfalgierLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Todd is is awesome. He hooked me up with getting my tire fixed. I'll be back soon so I can actually buy new tires which I need!

Great priceTires
candace13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Appreciate the service from the entire team, but especially LaMont. When my tire arrived to the service center he called and said bring your car on in and we will take off the donut and put your new tire on! And he did! So very much appreciate this!!!! Thanks so much for great communication and service!

Great priceTires
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Lemonte helped me out through the process very well

Tires
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Todd and his crew were fantastic. I had never used them before but they helped me out when I had some issues with my tires. Got some new ones out on and was able to pick my car back up within a couple of hours. I will definitely be giving them my business going forward.

Tires
Dayna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very kind and welcoming. Lamont answers my questions and kept me up to date during the process.

Not sureTires
RochelleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Todd is one of the most welcoming people I’ve met very professional and friendly I think I may found my forever car home best place I walked into in a long time I definitely will be back ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Great priceTires
Cissy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience !!! Nicest group of people working there. From the minute you walk in, eager to help and take care of you. Friendly, helpful, quick to resolve the problem. Will definitely go back to this store in the future.

Reasonable priceTires

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 35%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires56—
Oil change16—
Wheel alignment15—
General repairs12—
Brakes7—
Battery5—
Steering & suspension repair4—
Auto engine diagnostic3—

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