Furniture store · Alliance, OH · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%96+27.1Replies to reviews 8%15+1.2Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 40 furniture storesiPosition by Experts Score among all companies we track in this category. · better than 62%
4.8★★★★★68 Google reviews · 21 photos
85%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Gordon's Furniture 4.8 out of 5 based on 68 reviews, with the owner not replying to any. Customers frequently cite the store's wide selection, competitive pricing compared to large retailers, and friendly, helpful staff who assist with special orders and delivery. Recurring themes include the quality of furniture and decor items, as well as the ease of finding specific pieces. No common criticisms appear in the provided excerpts, as all reviews reflect positive experiences with service and product availability.
Google rating: 4.8 out of 5 from 68 reviews (85% five-star).
Reviews on this page: 68 Google reviews (45 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 4, 2026.
Service: Furniture Store serving Alliance, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other furniture stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Gordon's FurnitureFurniture Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gordon's Furniture: 86/100 on this factor. Category median: 85.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gordon's Furniture: 96/100 on this factor. Category median: 82.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 82.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gordon's Furniture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gordon's Furniture: 15/100 on this factor. Category median: 49.F
15
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.8of 5
5 stars5885%
4 stars812%
3 stars23%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
100%praise
Praise47100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude2247%
Price & value1634%
Quality & results49%
Speed & response36%
Would recommend24%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gordon's has a large variety of furniture in several price ranges and very affordable with a nice quality behind it.”
“Very good place a lot a variety a furniture at a good price.”
“Great, the best around top notch customer service !”
“Really good selection of furniture available same-day within the store and can also order items that you are looking for.”
“Great furniture to highly recommend to shop here at Gordon's and the decor selection is great also.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRoseannaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gordon's has a large variety of furniture in several price ranges and very affordable with a nice quality behind it. Suelynn helped us and was amazing, really knew her job and helped us find everything we needed and then some. Their delivery charge is decent, everyone we met was very nice and there are plenty of…
JJesseLocal Guide · 119 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very good place a lot a variety a furniture at a good price.Also Nice decor selection salesman was great.
JJessica13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Really good selection of furniture available same-day within the store and can also order items that you are looking for. We have been happy with every piece of furniture we have purchased here! They also have nice decor items as well!
LLoriLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Love Gordon's furniture such great prices and the crew that works there is awesome ❤️ me and my sister Mary jo love the place ❤️ just bought a new reclining couch today !!
BBressaLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great, the best around top notch customer service !!! Great furniture to highly recommend to shop here at Gordon's and the decor selection is great also. !! Owner sales and delivery staff are wonderful people.
JJoshuaLocal Guide · 121 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Wide selection of quality furniture. Friendly staff. Been in business here in Minerva as long as I can remember.
Gordon's has a large variety of furniture in several price ranges and very affordable with a nice quality behind it. Suelynn helped us and was amazing, really knew her job and helped us find everything we needed and then some. Their delivery charge is decent, everyone we met was very nice and there are plenty of extras to look at if you need small decorations, lamps, etc.
So glad we stopped in to check out our new town's local furniture store!
J
Jesse E. Smart IIILocal Guide · 119 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Really good selection of furniture available same-day within the store and can also order items that you are looking for. We have been happy with every piece of furniture we have purchased here! They also have nice decor items as well!
L
Lori RinehartLocal Guide · 19 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Love Gordon's furniture such great prices and the crew that works there is awesome ❤️ me and my sister Mary jo love the place ❤️ just bought a new reclining couch today !!
B
Bressa LongLocal Guide · 29 reviewsiTotal number of Google reviews Bressa has written across all businesses on Google Maps, not just this one.
Great, the best around top notch customer service !!! Great furniture to highly recommend to shop here at Gordon's and the decor selection is great also. !! Owner sales and delivery staff are wonderful people.
J
Joshua RoyLocal Guide · 121 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
I was shopping for a recliner. They have very nice furniture in there. They make me wish I had 10 living rooms to furnish!
The people working there are extremely friendly and supportive. They were patient and understanding that I was looking for the right color to match my other furniture. They were willing to special order the color I wanted, but in the end they actually had the chair I needed already in stock.
This experience has taught me that there's no need to go straight to Canton for stuff. Let's support the businesses right here in our backyard.
Other furniture stores definitely have a big business feel with aggressive salespeople who jump on you as soon as you walk in the door and then follow you around the store the whole time. Gordon's feels a lot more like you're stopping at a friend's or family's house. They're attentive without being overbearing. I'll definitely go back there for any future purchases. They've earned my business by far.
S
Strooper Bear1 reviewiTotal number of Google reviews Strooper has written across all businesses on Google Maps, not just this one.
Local place with great service. Large selection made it easy to find what we were looking for. Great pricing for quality furniture. If they don't have it, they said they could get it quick.
Sulin was a great help and the guys loaded it all up.
