How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREGrand Rapids Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Rapids Towing for 8 kinds of job.
Grand Rapids Towing for battery service
Clear ✕All 89 Google reviews tagged “Battery service” · showing 40
Awesome driver he really helped me and was patient.
Merls/GR Towing is the best
After sitting in a Park And Fly parking lot for 12 days during a bitter cold winter storm (1-2026) my battery was dead when I returned. It was suggested I call Merl’s, as it was near the airport. The experience was excellent from the start. Mike answered the phone right away - no wait time. The driver was prompt and…
Sean and Noah were both awesome! In the span of four days, via AAA, West Michigan Towing helped me with two vehicles. One service call was for battery and the second was for car towing. Both Sean and Noah were professional, warm, and fun. Thank you!!!
They came within 20 minutes after I called for a battery charge early in the morning. That allowed me to get my car into the service shop early. Thank you for coming so quickly and the driver was very friendly!
Good service, friendly
You guys are amazing!! Great customer service, friendly and quick! So blessed you came to save the day!!
Mark was there far sooner than you predicted. He was efficient, put in a new battery and aired up a soft tire for me. What a gift to be on the road again! 😊👍👍
Friendly and helpful. Explained everything.
Driver was knowledgeable. Previous tech couldn’t get it started. He got it started showed me how to rekey my fob and I was off to buy a new battery. Excellent service.
Really nice man! Jumped our car…multiple times…and helped us figure out that we could drive it to the dealership. Thank you!
My guy from Merle’s was the best! Fast, courteous and on point! Saved me a tow!
Quick service to my car in 10 minutes Friendly driver.
Quick and efficient!
Tyler from Merl's was great. Thanks so much for your help man. We really appreciate you.
Arrived early, great service gave great tips too! Thank you!!
Tyler made a stressful situation much more pleasant. Awesome guy.
10/10
The service technician was informative, courteous and professional. I would use the services of this facility again!
Excellent professional service, "kind, take care of business professional serviceman" who was on time and a pleasure to work with. Great experience!! Same last time...excellent professional...excellent experience 1/2023. And 2/2023
Quick and fast only took about 30 minutes to get to me. The guy was super friendly as well .
Grand rapids towing is always amazing friendly and quick!!
Very professional, quick response time. Highly recommend
Very good communication from dispatch and driver. Service was performed quickly, driver was very friendly and patient with my questions. Especially when needing a tow/roadside service can already be a frustrating situation, I appreciated the kindness of both people I interacted with immensely. Thank you!
This was a wonderful experience. He was very good and got my car unlocked and running.
Must have left something on so came out of ice rink, no start. Called through AAA and service arrived, opened the hood and driver hooked up something, said all checked out and…car started. Great driver and service!
He was great! Very fast, efficient, and solved the problem.
Fast. Easy, painless. Literally all on the app start to finish Done with amazing customer service. 💯👌🏾
Outstanding service person any stranded or otherwise challenge auto-owner or Etc would be lying if they said anything negative about this person or the quality of service what a great person
Driver was very very helpful! Great service! Was able to start the truck and avoid the tow!
Excellent and friendly service
Extremely helpful
Driver was excellent. Thanks again.
Friendly driver, great to work with, made it very easy to deal with the situation.
The 2 men arrived within 30 minutes. Jumpstarted the battery in my van and told me where to go to get a new battery down the road. incredibly friendly and helpful.
I called AAA for road assistance and it was about a 3 hour wait but the driver was great!
The gentleman that came out when were broke down last night with my 3 week old granddaughter was so kind and generally concerned about how we were getting home. They got there very soon after the call.
Awesome driver, very helpful. Thanks
The gentleman was very professional and very helpful. I would definitely recommend Grand Rapids Towing. If ever need a tow again your my first and only call I'm making. Thank you so much
Serviceman excellent. Solved my problem. Too notch service each time I’ve used your company. Thank you. I’d recommend to anyone Merls and AAA.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
