Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate Grand Rapids Towing 4.9 out of 5 based on 7,859 reviews, with the owner responding to 23% of them. Customers frequently praise the prompt arrival times, friendly and professional drivers, and fair pricing for services like jumpstarts and vehicle recovery. However, low-star reviews indicate a recurring criticism regarding rude or unhelpful customer service interactions, particularly at the storage facility or during initial phone calls.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
7,859 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Driver was very friendly and answered all my questions.”
“Lady was helpful at the main, the guy at the storage was completely disrespectful.”
“Quick arrival time to pick the car up and quick to get it to drop off point.”
“…quest through AAA Platinum & this tow company accepted the order then delayed the pickup for SEVERAL HOURS until they eventually decided to refuse my…”
“I had such a great experience, especially after what had already been a very stressful day dealing with two flat tires.”
“The gentleman that was at desk for lot was the worst person I have delt with in years.”
“I highly recommend this company to anyone in need of towing services.”
“5 STARS for the driver who showed up, had me sit in his warm truck, and dropped me off at home before he delivered my car to the dealership.”
“He was incredibly informative and took the time to explain everything clearly and made sure I felt comfortable throughout the entire process.”
“Courteous, on time, experienced, good and clean equipment and affordable.”
“Not too expensive.”
“Very quick and was reliable when I needed assistance.”
“They lying to you every time you call the tell you 20 min and hour's pass and when you call back they tell you the same thing again and again.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Grand Rapids Towing for 8 kinds of job. Pick one to see what they paid and said.
Driver was very friendly and answered all my questions. Quick arrival time to pick the car up and quick to get it to drop off point.
I needed a Jumpstart.....driver came out quickly ....had me running in no time and was friendly ....thanks again
I didn't catch the name of my tow guy but he was so nice and respectful. He even waited until my uber arrived before he left he really went above and beyond for me. The service was great and affordable.
Mark was terrific. Friendly and car knowledgeable. Very happy with your service. Thanks. Ken Rausch
Really appreciated the efficiency and kindness. Jeff was very professional and had my car and me back home long before I expected to be. Very fair price. Highly recommend!
Nick was awesome. Called and within 30 mins or so he was out there and got my car hooked up and on the bed in under a few mins. Super nice and willing to get to know me and why my car was coming along for the ride. We talked dnd, my unemployment, and even gave me some nice local leads to check out. Pricing wasn’t…
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
4.9 ★★★★★ 7,859 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
He got there faster than I expected.
Thank you for sharing your experience and for the great rating. We're glad to hear that our response time exceeded your expectations. Your feedback is truly appreciated.
Driver was very friendly and answered all my questions. Quick arrival time to pick the car up and quick to get it to drop off point.
Thank you so much for sharing your positive experience. It’s great to hear that our driver was friendly and informative, and that the service was efficient from start to finish. Your feedback is truly appreciated.
Driver was awesome
Thank you, Ray, for sharing your experience and highlighting the driver’s awesome service. It’s great to know you had such a positive interaction. Your feedback is truly appreciated.
Awesome driver he really helped me and was patient.
Thank you for sharing your experience, Stephanie. We're glad to hear our driver was helpful and patient during your time of need. Your feedback means a lot to us and motivates our team to continue providing caring service.
I needed a Jumpstart.....driver came out quickly ....had me running in no time and was friendly ....thanks again
Thank you for sharing your experience, Chris. It’s great to hear that our driver was able to assist you quickly and provide friendly service. Your feedback is truly appreciated.
Rude customer service.
We're disappointed to hear about your experience. Providing courteous and professional service is important to us, and your feedback will be shared with our team. We'd appreciate the opportunity to learn more about what happened and address your concerns directly.
I didn't catch the name of my tow guy but he was so nice and respectful. He even waited until my uber arrived before he left he really went above and beyond for me. The service was great and affordable.
Thank you for sharing your experience! We’re delighted to hear that our tow operator was kind, respectful, and went above and beyond to ensure you were safely connected with your Uber. We truly appreciate your feedback and hope you’ll consider updating the star rating to reflect your positive experience.
Had a flat tire. Prompt service and driver was professional.
Thank you, Kathy, for sharing your experience and highlighting our prompt service and professional driver. Feedback like yours means a lot and helps us continue to provide reliable assistance to the community.
Driver, great, accomodating. Patient, honest and knowledgeable.
Thank you for sharing your positive experience and highlighting the qualities of our driver. It’s wonderful to know you found the service accommodating, patient, and knowledgeable. Your feedback is truly appreciated.
Came in a timely manner
Thank you, Elizabeth, for taking the time to share your feedback. We're glad to know you were pleased with the timeliness of our service. Your satisfaction is important to us and we appreciate your support.
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
