How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREGrand Rapids Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Rapids Towing for 8 kinds of job.
Grand Rapids Towing for car lockouts
Clear ✕All 191 Google reviews tagged “Car lockouts” · showing 40
Merls/GR Towing is the best
Driver was prompt,took care of our issues.
Excellent service and quick!
Friendly, courteous service, careful with my vehicular.
The guys did a great job period they were able to get my car unlocked and started and solved a problem without having to tow.
Came very quickly. Friendly
Rick did an awesome, quick lockout. Thanks!!
Fast and friendly
Fast and friendly
They were great help getting my keys out of my car and came in a timely manner
The driver was very friendly, unlocked the car for me so I could retrieve my key. He came within 1/2 hour. So thankful for that.
fast Efficient courstey
Super fast. Convenient. No hassle.
It was difficult to get the car opened but he carefully kept working at it until he succeeded. He was very polite and helpful.
Super friendly and quick response time!
Driver was responding to a AAA call and came within an hour! He was very polite and very knowledgeable! Also worked very quickly!
Ryan is the best had my door open no damage or scratches in seconds
Driver was very friendly,pleasant,kind and thoughtful
Very quick response and got the job done. Thank you, much appreciated!
Larry was super kind and helpful! Very quick!
Very respectful
Great
Chris needs a raise he was very helpful.
Our guy was great and friendly.
The remote to my son’s vehicle was not working well and after I started it I went to open the tailgate and ended up locked out. The driver arrived quickly and had me in the vehicle swiftly. The driver was friendly, courteous, knowledgeable and I was greatful to be out of the snow sleet mix.
He called and told me when he would be there, which is alot sooner then expected. The guy was very kind and understood my situation. He worked fast and completed the task. Could of not had a better experience. Thank You !
Fast , friendly , professional service
Very quick and easy, they were helpful and followed some difficult directions very well!
He was on time and so friendly! The service was great! He even offered to let me sit in his truck since my coat was locked in my vehicle and it was cold outside.
Young man was very friendly, knowledgeable, and efficient, thank you😇🙏
Arrived very fast—very professional.
Guy was nice and very speedy
Short wait time and quick service. My car door was unlocked in just a couple of minutes. Workers are always nice as well.
Kind, friendly and quick service
Prompt service
Your man said he lived in Jenison but he was very friendly very cordial and he definitely should have a raise seriously we are very pleased with his work
I locked my keys in my work truck. So I called Merl's. They said they could be there in 20 minutes. And they were. They got the door unlocked quickly so I could start my day. The road tec was also cool.
I locked my keys in the car during some shopping before the snowstorm coming tonight. My technician was there in under an hour after starting my request! Absolutely amazing to have such quick help especially during a busy time.
Very patient and great customer service
Great service. Once got to me, quick and easy get into vehicle
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
