How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREGrand Rapids Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Rapids Towing for 8 kinds of job.
Grand Rapids Towing for car lockouts
Clear ✕All 191 Google reviews tagged “Car lockouts” · showing 160
Merls/GR Towing is the best
Driver was prompt,took care of our issues.
Excellent service and quick!
Friendly, courteous service, careful with my vehicular.
The guys did a great job period they were able to get my car unlocked and started and solved a problem without having to tow.
Came very quickly. Friendly
Rick did an awesome, quick lockout. Thanks!!
Fast and friendly
Fast and friendly
They were great help getting my keys out of my car and came in a timely manner
The driver was very friendly, unlocked the car for me so I could retrieve my key. He came within 1/2 hour. So thankful for that.
fast Efficient courstey
Super fast. Convenient. No hassle.
It was difficult to get the car opened but he carefully kept working at it until he succeeded. He was very polite and helpful.
Super friendly and quick response time!
Driver was responding to a AAA call and came within an hour! He was very polite and very knowledgeable! Also worked very quickly!
Ryan is the best had my door open no damage or scratches in seconds
Driver was very friendly,pleasant,kind and thoughtful
Very quick response and got the job done. Thank you, much appreciated!
Larry was super kind and helpful! Very quick!
Very respectful
Great
Chris needs a raise he was very helpful.
Our guy was great and friendly.
The remote to my son’s vehicle was not working well and after I started it I went to open the tailgate and ended up locked out. The driver arrived quickly and had me in the vehicle swiftly. The driver was friendly, courteous, knowledgeable and I was greatful to be out of the snow sleet mix.
He called and told me when he would be there, which is alot sooner then expected. The guy was very kind and understood my situation. He worked fast and completed the task. Could of not had a better experience. Thank You !
Fast , friendly , professional service
Very quick and easy, they were helpful and followed some difficult directions very well!
He was on time and so friendly! The service was great! He even offered to let me sit in his truck since my coat was locked in my vehicle and it was cold outside.
Young man was very friendly, knowledgeable, and efficient, thank you😇🙏
Arrived very fast—very professional.
Guy was nice and very speedy
Short wait time and quick service. My car door was unlocked in just a couple of minutes. Workers are always nice as well.
Kind, friendly and quick service
Prompt service
Your man said he lived in Jenison but he was very friendly very cordial and he definitely should have a raise seriously we are very pleased with his work
I locked my keys in my work truck. So I called Merl's. They said they could be there in 20 minutes. And they were. They got the door unlocked quickly so I could start my day. The road tec was also cool.
I locked my keys in the car during some shopping before the snowstorm coming tonight. My technician was there in under an hour after starting my request! Absolutely amazing to have such quick help especially during a busy time.
Very patient and great customer service
Great service. Once got to me, quick and easy get into vehicle
He got it unlocked quickly.
Guy was super fast friendly and price was great thank you for the help!
Took to long for them to get to me.
Friendly and prompt
I locked keys in the car. I called uber /Hertz rental car to let them know sutuation. They told me 80min it turned to 3hours because of triple A. Triple A called merels towing and they came asap and unlocked car in 2mins. I give them a A+ and triple A an 2 because l was outside in cold for 3hrs
Prompt. Efficient, Courteous!
They showed up fast and were very friendly And got the job done fast!
Arrived quickly and finished quickly. Driver was polite and helpful.
Great, friendly service!
The gentleman that helped me this morning was super quick and super nice
Very professional and understanding.
Quick and pleasant.
So quick and friendly!
So fast to let me in my locked car,on a very.cold day. Thank you so much.
Driver was very polite and friendly.
They were to my location in 30 mins and I was quoted 90. They were very kind and helpful and did a great job. They knew what they were doing and took great care of me and my vehicle. Thanks so much!!
Fast. Easy, painless. Literally all on the app start to finish Done with amazing customer service. 💯👌🏾
Efficient
Quick, reliable
Driver/service man was friendly and efficient. Had my car open in a matter of a few min and he didn’t make me feel foolish for locking my keys in the trunk of my car. He was great, thank you so much!
Did not like the amount of time it took but I do understand the amount of people that need assistance. once he arrived he was very nice and pleasant. That is the most important part. Thank you for all you do
Great fast service
Fast guy, amazing personality! Thank you again!
Extremely helpful, friendly, and timely!
I am giving them 5 stars for the service but I do have one issue with them. The Service was requested through AAA. When I got the call from GR Towing, they said that it might take up to 1 hour and 45 minutes for someone to meet me at the location of my car. Which was fine. However I asked then if they could call or…
Very fast and very friendly!
Jared was to our vehicle in under 30 minutes from the time of the call. We were unlocked and on our way within 5 minutes!
Did a great job for us. Thank you!
Service was quick!
Was quick and easy.
Excellent service and professional
Awesome service and super fast! Thank you!
Super quick response and a very nice technician! Unlocked my car in 5 minutes.
The representative responded quickly. He was knowledgeable and quickly assisted us in getting our vehicle unlocked. He was friendly and professional 😊 GREAT SERVICE! A+ rating
Early, thoughtful, personable, helpful. Great service and great guy!
Ryan was very nice and he got the done quickly . He also gave us some info about the auctions they be having Thank you Ryan!!
Prompt response, and was able to unlock my car easily!
Update: I did it again and they came to the rescue! Arrived much sooner than expected and had my keys in hand within minutes. Super friendly, even entertained my overly friendly dog.🙂Luckily today it wasn't freezing cold like the last time. Got there sooner than expected and I was in my car in seconds. Super…
Support service arrived in less than 30 minutes. He was courteous, patient and practiced safety by wearing a mask . He was able to get us going. Thank you for great service.
He was quick as ever!!!
Professional and courteous service with a smile, very efficient ! Great experience 👍
Quick, easy and very professional. Highly recommend.
FANTASTIC! SO FAST! The driver was very sweet, too. All nice people and very helpful today. ⭐️⭐️⭐️⭐️⭐️
Great job, Jason! Friendly and fast.
Quick and knowledgeable
Was here earlier that said, jump start and back on the road. Great service 100% professional & cheerful and friendly as well.
Adam was amazing! Showed up quick and had me on the road in no time. His great personality made the whole experience a positive one!
Great service by Bruce! I would recommend GR Towing to my family!! I am so thankful and appreciative of GR Towing for understanding my unavailability at the time!!!!
Was way earlier than quoted, no issues, fast and efficient. Great experience and service!!
Arrived quickly. He was wonderful! He took very good care of my car.
So disappointed in this service. My college daughter was locked out of her car at school. Dispatcher Said they would be there in 45 minutes. Didn’t see her and left. I called multiple times, paid over the phone and then they charged her for the service. I called back to get the transaction worked out, and they said too bad.
Awesome quick professional and really nice thank you
This service tech was wonderful he did his job very well 👏.
Quick, efficient and kindly helpful
Awesome guy!! Think his name was Jason? Quick service, which was appreciated being locked out, at a gas pump, with a 3 hour drive ahead of us. I've always had great service from Merl's Towing!! This was no exception!
They arrived promptly and were able to get me back on my way quickly. Fast and friendly.
Great, here when they said they will be, done in a few minutes
Quick and easy with some humor😊
He was on time and quick work!
On time & they had my vehicle unlocked in about 1 minute!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
