Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Grand Rapids Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Grand Rapids Towing

Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grand Rapids Towing is better than 93% of towing services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grand Rapids Towing is better than 81% of towing services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grand Rapids Towing is better than 100% of towing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grand Rapids Towing is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grand Rapids Towing is better than 54% of towing services.C
54
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grand Rapids Towing is better than 36% of towing services.D
36

Reviews for your job

Customers hired Grand Rapids Towing for 8 kinds of job.

Grand Rapids Towing for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.643
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 643 Google reviews tagged “Car towing” · showing 20

Charity2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Driver was very friendly and answered all my questions. Quick arrival time to pick the car up and quick to get it to drop off point.

Great priceCar towing
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Driver was awesome

Not sureCar towing
Katiesha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

I didn't catch the name of my tow guy but he was so nice and respectful. He even waited until my uber arrived before he left he really went above and beyond for me. The service was great and affordable.

Reasonable priceCar towing
KathyLocal Guide · 158 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Had a flat tire. Prompt service and driver was professional.

Not sureCar towing
ELIZABETH3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Came in a timely manner

Car towing
Nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The driver was extremely helpful and friendly

Reasonable priceCar towing
nkosch9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Driver was very nice and had the job done quickly!

Customer photo from nkosch's review
Car towing
MaryLocal Guide · 264 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Really appreciated the efficiency and kindness. Jeff was very professional and had my car and me back home long before I expected to be. Very fair price. Highly recommend!

Reasonable priceCar towing
Kathryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Merls/GR Towing is the best

Great priceBattery serviceMotorcycle towingCar lockouts
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Nick was awesome. Called and within 30 mins or so he was out there and got my car hooked up and on the bed in under a few mins. Super nice and willing to get to know me and why my car was coming along for the ride. We talked dnd, my unemployment, and even gave me some nice local leads to check out. Pricing wasn’t…

Customer photo from Matt's review
Reasonable priceCar towing
Brooke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had such a great experience, especially after what had already been a very stressful day dealing with two flat tires. From start to finish, everything was handled professionally and efficiently. Adam, the driver, was absolutely outstanding. He was incredibly informative and took the time to explain everything…

Reasonable priceCar towing
Marlyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The guy that helped me was absolutely friendly! He was awesome!

Car towing
Charles16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

This was only my fourth time having my car towed. However, it was a very positive experience. Usually, at times like these you’re tense. This time it was different. We chatted as if we’d know each other for a long time. It didn’t make the experience a fun time, but the stress seemed to disappear. If I ever have to…

Reasonable priceCar towing
MichealLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I like my service that I was provided thank you

Customer photo from Micheal's review
Reasonable priceCar towing
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Pleasant driver to deal with. .

Not sureCar towing
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

None

Reasonable priceCar towing
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sean and Noah were both awesome! In the span of four days, via AAA, West Michigan Towing helped me with two vehicles. One service call was for battery and the second was for car towing. Both Sean and Noah were professional, warm, and fun. Thank you!!!

Battery serviceCar towing
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rick did a terrific job! I commend him for his professionalism and thoughtfulness. I fully recommend him and his business!

Car towing
Rose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rick was very friendly, considerate & helpful! Rapid service!

Great priceCar towing
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Merl's towing did a good job towing my vehicle to where I wanted it to go. Great communication and service from the moment I called them all the way through the payment process. They did not damage my vehicle in anyway and were the best in town for pricing. Would highly recommend to use them.

Reasonable priceCar towing

Show more car towing reviews (623 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 55%Overpriced 3%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Car towing643—
Car lockouts191—
Tire change156—
Local hauling111—
Special vehicle towing99—
Battery service89—
Battery53—
Long distance hauling30—

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