How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREGrand Rapids Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Rapids Towing for 8 kinds of job.
Grand Rapids Towing for car towing
Clear ✕All 643 Google reviews tagged “Car towing” · showing 40
Driver was very friendly and answered all my questions. Quick arrival time to pick the car up and quick to get it to drop off point.
Driver was awesome
I didn't catch the name of my tow guy but he was so nice and respectful. He even waited until my uber arrived before he left he really went above and beyond for me. The service was great and affordable.
Had a flat tire. Prompt service and driver was professional.
Came in a timely manner
The driver was extremely helpful and friendly
Driver was very nice and had the job done quickly!
Really appreciated the efficiency and kindness. Jeff was very professional and had my car and me back home long before I expected to be. Very fair price. Highly recommend!
Merls/GR Towing is the best
Nick was awesome. Called and within 30 mins or so he was out there and got my car hooked up and on the bed in under a few mins. Super nice and willing to get to know me and why my car was coming along for the ride. We talked dnd, my unemployment, and even gave me some nice local leads to check out. Pricing wasn’t…
I had such a great experience, especially after what had already been a very stressful day dealing with two flat tires. From start to finish, everything was handled professionally and efficiently. Adam, the driver, was absolutely outstanding. He was incredibly informative and took the time to explain everything…
The guy that helped me was absolutely friendly! He was awesome!
This was only my fourth time having my car towed. However, it was a very positive experience. Usually, at times like these you’re tense. This time it was different. We chatted as if we’d know each other for a long time. It didn’t make the experience a fun time, but the stress seemed to disappear. If I ever have to…
I like my service that I was provided thank you
Pleasant driver to deal with. .
None
Sean and Noah were both awesome! In the span of four days, via AAA, West Michigan Towing helped me with two vehicles. One service call was for battery and the second was for car towing. Both Sean and Noah were professional, warm, and fun. Thank you!!!
Rick did a terrific job! I commend him for his professionalism and thoughtfulness. I fully recommend him and his business!
Rick was very friendly, considerate & helpful! Rapid service!
Merl's towing did a good job towing my vehicle to where I wanted it to go. Great communication and service from the moment I called them all the way through the payment process. They did not damage my vehicle in anyway and were the best in town for pricing. Would highly recommend to use them.
Very quick service. Professional gentleman and great service as always. Only company we have used.
Friendly and personable and knew what he was doing. Was very careful and experienced in getting my bike picked up and towed. Also gave me some extra advice to avoid any future issues. Very quick and was reliable when I needed assistance.
Excellent service. Very polite and helpful driver. Quick arrival even before the estimated time. Thank you
Driver was nice and helpful.
Mason was very professional, and I’m very thankful that …not… only ..did he come … to tow the U-Haul truck…he was able to take me home because the UHaul clearly wouldn’t start……..So once again. Thanks Mason❤️
Great people and service EVERY TIME!
The driver was very friendly and took good care of my Mini!! And today my F150
Very professional, no nonsense. Thank you
This is the second time I’ve had this Gentleman out to help with my car. And I will say he does a great job. As well as my excited 2 year with his trucks got to experience his great service. He stopped what he was doing to turn on his lights for my little guy!!! Made his whole day.... as patience aren’t a 2 year olds strong point. Thank you again!!!!
Very quick response time. Friendly and professional driver.
Very professional and courteous
Fast, efficient, and friendly. Exceeded expectations!
Driver was friendly and efficient
Knowledgeable, efficient, polite
Quick arrival & super friendly! John was at the scene and had us towed to our shop in less than an hour. He made room in his cab so my husband and I could ride together. John even left us with a wood block so our car wouldn’t roll away after it was at the shop. Overall great experience!
Jason provided excellent service. He explained the extra assessment that he is required to do because I have a hybrid electric car. I needed a ride as he dropped my car off at the dealership. He even dropped me off at the car rental so I wouldn't have to walk from the dealership. Great job Jason!!
I had Allstate motor club and switched. AAA is way better. The service techs are very thorough and they arrived in a timely fashion.
Driver was very professional
Fast friendly service thank u
Prompt response and professional work.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
