How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREGrand Rapids Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Rapids Towing for 8 kinds of job.
Grand Rapids Towing for car towing
Clear ✕All 643 Google reviews tagged “Car towing” · showing 140
Driver was very friendly and answered all my questions. Quick arrival time to pick the car up and quick to get it to drop off point.
Driver was awesome
I didn't catch the name of my tow guy but he was so nice and respectful. He even waited until my uber arrived before he left he really went above and beyond for me. The service was great and affordable.
Had a flat tire. Prompt service and driver was professional.
Came in a timely manner
The driver was extremely helpful and friendly
Driver was very nice and had the job done quickly!
Really appreciated the efficiency and kindness. Jeff was very professional and had my car and me back home long before I expected to be. Very fair price. Highly recommend!
Merls/GR Towing is the best
Nick was awesome. Called and within 30 mins or so he was out there and got my car hooked up and on the bed in under a few mins. Super nice and willing to get to know me and why my car was coming along for the ride. We talked dnd, my unemployment, and even gave me some nice local leads to check out. Pricing wasn’t…
I had such a great experience, especially after what had already been a very stressful day dealing with two flat tires. From start to finish, everything was handled professionally and efficiently. Adam, the driver, was absolutely outstanding. He was incredibly informative and took the time to explain everything…
The guy that helped me was absolutely friendly! He was awesome!
This was only my fourth time having my car towed. However, it was a very positive experience. Usually, at times like these you’re tense. This time it was different. We chatted as if we’d know each other for a long time. It didn’t make the experience a fun time, but the stress seemed to disappear. If I ever have to…
I like my service that I was provided thank you
Pleasant driver to deal with. .
None
Sean and Noah were both awesome! In the span of four days, via AAA, West Michigan Towing helped me with two vehicles. One service call was for battery and the second was for car towing. Both Sean and Noah were professional, warm, and fun. Thank you!!!
Rick did a terrific job! I commend him for his professionalism and thoughtfulness. I fully recommend him and his business!
Rick was very friendly, considerate & helpful! Rapid service!
Merl's towing did a good job towing my vehicle to where I wanted it to go. Great communication and service from the moment I called them all the way through the payment process. They did not damage my vehicle in anyway and were the best in town for pricing. Would highly recommend to use them.
Very quick service. Professional gentleman and great service as always. Only company we have used.
Friendly and personable and knew what he was doing. Was very careful and experienced in getting my bike picked up and towed. Also gave me some extra advice to avoid any future issues. Very quick and was reliable when I needed assistance.
Excellent service. Very polite and helpful driver. Quick arrival even before the estimated time. Thank you
Driver was nice and helpful.
Mason was very professional, and I’m very thankful that …not… only ..did he come … to tow the U-Haul truck…he was able to take me home because the UHaul clearly wouldn’t start……..So once again. Thanks Mason❤️
Great people and service EVERY TIME!
The driver was very friendly and took good care of my Mini!! And today my F150
Very professional, no nonsense. Thank you
This is the second time I’ve had this Gentleman out to help with my car. And I will say he does a great job. As well as my excited 2 year with his trucks got to experience his great service. He stopped what he was doing to turn on his lights for my little guy!!! Made his whole day.... as patience aren’t a 2 year olds strong point. Thank you again!!!!
Very quick response time. Friendly and professional driver.
Very professional and courteous
Fast, efficient, and friendly. Exceeded expectations!
Driver was friendly and efficient
Knowledgeable, efficient, polite
Quick arrival & super friendly! John was at the scene and had us towed to our shop in less than an hour. He made room in his cab so my husband and I could ride together. John even left us with a wood block so our car wouldn’t roll away after it was at the shop. Overall great experience!
Jason provided excellent service. He explained the extra assessment that he is required to do because I have a hybrid electric car. I needed a ride as he dropped my car off at the dealership. He even dropped me off at the car rental so I wouldn't have to walk from the dealership. Great job Jason!!
I had Allstate motor club and switched. AAA is way better. The service techs are very thorough and they arrived in a timely fashion.
Driver was very professional
Fast friendly service thank u
Prompt response and professional work.
Thank you for coming in good time!! Got the tire switched out and was on my way. Courteous, yet skipped the small talk, just how I preferred after trying to change the tire myself (unsuccessfully!).
Ram made a super stressful experience easy and calm
Service was fabulous. Ram was professional and friendly. He explained what he was doing which was great because I am car challenged. He called ahead and was very prompt. Thank you!
Great help! Very helpful!!
He arrived quickly! Made sure my other car wasn't going to be damaged when he moved the car to load it. Was kind! I couldn't have asked for more!
Driver was polite and ahead of schedule (=
Second time using their service. The technician was very professional and courteous. Thank you for getting me home!
Fantastic! Quick towing, the tow driver dude was awesome! A great experience all around!
Super good service on the phone and in person, very happy with my help I got. It was very fast too.
Unfortunately my car broke down today which hasn't happened in forever leaving me stranded. This pandemic fueled by toxic social conditions has many people struggling to find some degree of peace much less hope for humanity. I met two extraordinary people today as a result of the misfortune with my car, Terrance in…
It was great
Awesome service! Super friendly and helpful!
They were fast and efficient.
Excellent service! I was surprised I didn't need to wait too long - the driver knew his business & was quite polite & friendly during the trip to Berger.
We had called AAA 3 times, and they failed to send anyone. On the fourth try, we were able to get an AAA call person that finally logged our call. Within a 1/2 hour, a tow truck came from Mel's tow truck. The driver was knowledgeable and fantastic, we were able to get our vehicle towed. Great service from Mel's towing but terrible service from AAA.
Fast and friendly
Did an excellent job
On time service, notifying of arrival and being there within the time frame. Friendly and courteous operator.
Great communication and friendly service.
Arrived before schedule time was very polite
My towing driver was there before I even know. Heard his cab tractor and flatbed before he even car. Pulling up in my driveway. Very excellent service this morning before 6:00 AM. I really appreciated his driver being there so quickly at that time before heading to work this morning
Bryan was the towing driver. He was extraordinarily helpful. He gave me advice on what to do with the car which I appreciated. I just put the same on a Yelp review. Thanks so much!
Fast and friendly service!
He was a nice tow truck man. I was kind enough to unalive my engine at a Krispy Kreme so he could get a donut.
He arrived on time and towed my vehicle where I wanted it to go.
Very quick arrival. Driver very courteous and conversational as I rode back with him.
Prompt, courteous and efficient service!! Best towing company I’ve ever used!!
Fast, friendly, what more could you ask for?
Great driver!
I would give 0 stars if I could. There are a bunch of crooks working for this company and I’ll explain why…. Quite a few months ago. A friend of mine’s vehicle was in an accident and it was towed to their lot. The vehicle was completely stock. No aftermarket wheels. No big stereo system absolutely stock. Two days…
Very helpful the man person came out of his truck and helped me push my Jeep from the 3rd floor of a parking garage so I could get my car towed 10/10 definitely going to use them again if I need too
Driver was very efficient and helpful. He was professional and made me feel confident that things would go according to plan.
Tyler from Merl's was great. Thanks so much for your help man. We really appreciate you.
Nick was amazing!!! He was so quick and thorough in a difficult place.
They were at the mercy of AAA, which is always horrible, but Merls themselves did an awesome job!
Awesome service, glad to have them to the rescue!
Great assistance and he made me comfortable i was very nervous. He was very timely.
seriously so thankful for my experience. my driver was timely, kind, and gave me space to figure out my situation. he also assisted me in helping me find a trustworthy bodyshop and ensured I made it home safe with all my belongings on top of taking my car to the shop. he was knowledgeable, efficient, and caring - a…
The team at Merle’s do a great job. They’ve taken care of us many times in the past, and this time was no different. I always feel better when I see that Merle‘s has been assigned to service us when we put in a request through AAA.
They arrived quickly, worked efficiently and provided helpful information.
Bryan was great! Great communication and fast service.
Great guy. Fast service
Great on time service
Great experience and very knowledgeable driver. Thank you!
Made it very quick and easy. Great service
Super fast
Very professional
Fast and the driver was very helpful and Courteous.
Our driver was fast to respond and friendly. Kept our spirits high in a bad situation
Great customer service took me into the dealership, helped expedite service went above and beyond
Quick, polite, and knowledgeable
It was difficult to get the car opened but he carefully kept working at it until he succeeded. He was very polite and helpful.
Towing was needed but the driver was able to assist me with the issue. THANK YOU!
Very very nice guy! was on time and got to where I needed to go safely. Definitely recommend!
Driver was very helpful and polite.
Friendly and efficient service
Great experience. The driver was nice and easy to talk to while taking my car to the shop.
Friendly and knowledgeable, thank you!
Nick did great!
Friendly and arrived quickly!
Wasn’t the fastest experience but once they got a worker they showed up and did their work very fast
Contact with driver was friendly, professional, and common sense.
EXCELLENT SERVICE
Very easy and pleasant to use
Very friendly and helpful service
Tow man was very expeditious, professional and courteous.
Showed up on time and got me taken care of. Grade A+.
Driver was very friendly and helpful.
Timely, very friendly!
Greg was super helpful!
Fast, Efficient and Courteous. The driver even reminded me to grab my garage opener.
10 out of 10 always recommend Merls!! Always nice! Always helpful!
10/10
Very fast, very reliable,
The gentleman that helped me was very nice and did a great job!
Ryan, the tow truck driver was very knowledgeable and provided excellent service and information!
Prompt, courteous, professional.
Little bit of a wait due to being busy but were quick once they arrived
Driver was nice and helpful. Did a great job getting mini van on top of flatbed from a tricky parking spot
The driver was so nice!! Towed the car quickly away to get it repaired!!
We use AAA Roadside assistance. They require you to be with your vehicle when service arrives. AAA gave an ETA of 2 hours but after it passed, they would not give me an ETA. So we waited 4 HOURS with the vehicle for service from Grand Rapids Towing with no communication. I called AAA to complain and within 15…
Very happy with service. Driver kind and considerate.
Very fast and professional
Service was great and very fast. The driver was very friendly and personable. I always have a good experience with Grand Rapids Towing.
Great job!!
Merl"s was great. Efficient, and nice!
Communication, friendliness, promptness
Driver was on time, courteous, and professional.
Very friendly and knowledgeable driver.
Driver was super nice.
Grand rapids towing is always amazing friendly and quick!!
Very fast service. No issues. Thank you
They were really fast to pick up my car.
Fast and affordable
The driver was absolutely amazing and did a wonderful job and came faster then the time I was initially given.
Ryan was very nice! Service very prompt
Bryan was very friendly. :) Did an amazing job! Thank you for your help!
Service was very quick and driver was very courteous.
Great company, very nice people
Staff was very courteous. Quick and efficient service.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
