How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREGrand Rapids Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Rapids Towing for 8 kinds of job.
Grand Rapids Towing for local hauling
Clear ✕All 111 Google reviews tagged “Local hauling” · showing 60
They were there even earlier than expected. They went above and beyond to help me.
Great Service - Knowledgeable and Courteous Technician
The man showed up within 15 minutes! He was super kind, helpful, and efficient!
They arrived on time and took good care of getting my car home.
Service was great! Very friendly!!
The service was fast and great
Great service! The gentleman was friendly polite, professional and courteous. Thank you!
Adam, was timely, and handled the tow in a very professional manner.
EXCELLENT SERVICE
Very easy and pleasant to use
Great customer service
Auto had to be towed to the service center. Leaking oil. Arrived earlier then stated and was very professional
Jason was fast, funny and made my bad day brighter. Top notch experience and arrived faster than expected during busy time.
Fast friendly service.
Very nice driver
The driver was very friendly and professional.
Very professional, quick response time. Highly recommend
Very prompt and courteous, hassle free.
Driver was real friendly and knowledgeable. Great guy!!
The driver was the best! She really knew her business and she was very helpful and I couldn’t have been happier with her assistance! Great service and very punctual! Rely on Merl’s!
Driver was great I thunk his name was Mike or Mark great guy
EXELENT service , and fast
Friendly, prompt, and careful. Thank you!
Great service. Fast response.
Came quickly. Delivered car. Easy.
Driver very very rude, at one point he said he would just leave my car sitting where it was, he had a Bad Attitude from the time he pulled up, he also had what seemed to be an alcohol smell on him.
Driver did a great job. Fair price
Excited job It was a lot of work because the parking break wouldn't release But he got my car to the gas station and stayed with me until I got it started It took a while because the computer wouldn't cooperate Thanks again
Short haul to repair shop
They came quickly, did the job quickly and for me on my way....
Very quick pickup time. Efficient load up and delivery. Friendly, courteous and professional driver.
Best towing experience I’ve had! The driver was friendly and knowledgeable -going above and beyond to help me-, the truck was clean & smelled great.
I called AAA for road assistance and it was about a 3 hour wait but the driver was great!
Very quick and efficient! There’s a reason they’ve been around so long. Couldn’t ask for a better price to get vehicle towed to the dealership.
The gentleman that came out when were broke down last night with my 3 week old granddaughter was so kind and generally concerned about how we were getting home. They got there very soon after the call.
Excellent service, friendly, efficient, completed in a timely fashion. Would be happy to use again.
Professional, friendly and timely service; zero hassle.
Always great service!!
They were there within a half an hour of when I called. The driver was very knowledgeable very experienced and very nice guy. Thanks so much for rescuing me
Very good and efficient and did a great job of Towing my vehicle and the driver was very polite and courteous
Driver was on time and very careful with the car and got it to the shop safe
Great service! Guy was super friendly! Uber effiecient timing too. Always great service everytime i use them, but today was top quality
Adam did a great job loading and unloading my "baby" (Corvette) onto the flat bed. He explained what and why he was doing. First time it has been towed so I was nervous! I give him 10 stars! Thank you Adam!
Very curious
The man that towed me was kind and respectful.
Absolutely awesome and top notch service. The gentlemen doing the work was so professional and nice. I definitely recommend!!!!
Grand Rapids towing was good, AAA was the disaster
Very quick response to have my vehicle towed by Merl's. Excellent service technician.
He was an amazing driver and he took care of my vehicle got it from where it stopped at to home. He was very professional and just overall great. Very nice and customer friendly
Support service arrived in less than 30 minutes. He was courteous, patient and practiced safety by wearing a mask . He was able to get us going. Thank you for great service.
They arrived about the given eta,
Arrived extremely fast was towed my car very quickly. I wish I worked with people everyday like him. Would highly recommend!
My Yukon stopped running at 11 pm at night. The driver tried everything he could think of to get me back on the road but ultimately had to tow it. I was treated very respectfully the entire time.
Very quick and efficient and friendly as well
Larry was the best! Without a doubt, the quickest call to tow ever with AAA. And that's close to 50 years!!! Thank you, Thank you, Thank you.
They were there quick and dealt with a pretty complex situation really well and made my night so much easier
Excellent service, above and beyond. Thanks Ryan!
Service person was courteous, prompt, helpful, and took care of our vehicle as he towed it off of the expressway. I’d request them in the future… 100%
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
