How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREGrand Rapids Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Rapids Towing for 8 kinds of job.
Grand Rapids Towing for special vehicle towing
Clear ✕All 99 Google reviews tagged “Special vehicle towing” · showing 80
Driver, great, accomodating. Patient, honest and knowledgeable.
Merls/GR Towing is the best
A company that delivers value, efficiency, and care with the client; over the phone & in-person. 10/10
Brian Hudson is the Man Super helpful Outstanding service in every respect
Happy to call again.
Jason provided excellent service. He explained the extra assessment that he is required to do because I have a hybrid electric car. I needed a ride as he dropped my car off at the dealership. He even dropped me off at the car rental so I wouldn't have to walk from the dealership. Great job Jason!!
Very helpful and the problem was my battery not being conveyed correctly
My guy from Merle’s was the best! Fast, courteous and on point! Saved me a tow!
Your knowledgeable, polite, conscientious, friendly driver assisted us. Well done!
Great service would highly reccomend
Great driver.
Bryan was great! Great communication and fast service.
Awesome customer service. Gets there quickly and does the job right. Would recommend them. Yesssss
Wasn’t the fastest experience but once they got a worker they showed up and did their work very fast
The tow truck driver stole the keys to my 2006 charger r/t. Then acted like he didn't take the key. He helped me look for it, and we didn't find it. Then he says idk. I feel like my car is going to get stolen next. I want my key back. If not replace the ignition on my vehicle.
Very nice man good service
Service was quick, safe, and very friendly. Wish I’d had more cash to tip the gentlemen working in the snow in the middle of the night.
They communicated great through the scheduling and process of towing my truck. Great service!
They arrived exactly when they said they would and got my vehicle setup and towed very fast. Super grateful!
Spectacular Customer service. Friendly Helpful Driver Named Chris! He was helpful and had a Great Attitude! Thank you!
Awesome service! Quick and efficient. Thank you!
My car stopped working on my way home from the night shift at the hospital so I needed a tow. The tow guy was great - quick response for 5:30 AM and friendly and made sure I had a ride home from the repair shop. Very grateful for this company and the driver!
Incredibly fast courteous, helpful, all-around couldn’t of been a better experience.
Absolutely incredible communication and service. He did a job well done.
Helped me out in a jam, and had great customer service.
Merls towing helped with swapping out rental cars when mine had a malfunction. Nice guy and I appreciated him driving the long distance to my home, about 45 miles, to bring me a new rental car and take the other one back and it had just started snowing.
Expected to have spare put on when driver arrived. Spare on my vehicle would not come down. I ended up having a tow to Belle Tire. Oh well just a little bump in the road of life:) God is good all the time. All the time God is good. Merl's towing driver did an EXCELLENT job. Very thankful for his knowledge and prompt service. Thank you, God bless Merrie T
Jason was excellent, timely and helpful.
Very quick!
Fast, professional and friendly.
A+Guy knows what he’s doing. Give him a raise ! Moved with ease
Good job, easy tow. Driver very competent and personable.
The guy was great and efficient!
Came within an hour, very friendly and quick. If it wasn’t so cold I would’ve rated 6 stars if I could!
Prompt and professional. I highly recommend Meeks Towing
The driver was kind and nice upon arrival
On time from notification! Driver was pleasant and assisted in trying to determine a solution to the car issue
Handled the problem with ease. No complaints
Very quick and efficient! There’s a reason they’ve been around so long. Couldn’t ask for a better price to get vehicle towed to the dealership.
They were very professional. They also do awesome heavy jobs
Very informative and professional. The drive was excellent!
The guy that tow my suv was great !👍
Driver was fantastic
Merls towing was beyond amazing with getting my situation taken care of. Such a good team!
Fast. Friendly. Professional.
Absolutely awesome and top notch service. The gentlemen doing the work was so professional and nice. I definitely recommend!!!!
I was alone in a strange town and got a flat tire on my husbands brand new BMW….I pulled off the interstate and into a parking lot Ito call AAA….I cannot say enough good things about my experience with Merl’s Towing! They arrived so quickly after I called AAA….the driver was so professional, kind and FUNNY! He took…
Arrived on time, took excellent care of my car.
Jason was awesome and very helpful, made me feel comfortable in a bad situation.
I was very satisfied with the service. The driver was very nice and courteous.
The super capable Merl's truck arrived within 15 minutes of my call, ready to troubleshoot common issues. When problem proved to be something else, we loaded, hauled to our nearby mechanic, and paid right in the truck. Whole experience took less than an hour and price was very reasonable. Great service!
Very professional and friendly with great urgency to arrive for my service!!! Thank you!
Great service
My driver was great. Thank you
Driver was awesome! Thanks!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
