How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty54−4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREGrand Rapids Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 7,859 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Rapids Towing for 8 kinds of job.
Grand Rapids Towing for tire change
Clear ✕All 156 Google reviews tagged “Tire change” · showing 120
Quick and excellent service
Quick and reliable. Saved my day.
The service was prompt and excellent. Very appreciative of all the hard work .
Thanks you guys did and amazing job
Representative was very kind, helpful and ensured I was comfortable and safe throughout the entire process.
Incredibly helpful and thorough!!!!
The man that came out was excellent. Very kind and helpful. Very calming to me as I was very nervous. Thanks for the wonderful tire change. B C.
John was very professional and helpful.
Extremely nice driver and did a great job.
Very efficient. Awesome customer service
Fast and great service!
Fast courteous service!!!! Very happy with helpful and friendly tow truck specialist. Stressful situation made less stressful !!!!!
Driver was great.
10 out of 10 always recommend Merls!! Always nice! Always helpful!
Excellent professional service, "kind, take care of business professional serviceman" who was on time and a pleasure to work with. Great experience!! Same last time...excellent professional...excellent experience 1/2023. And 2/2023
I waited for around 2 1/2 hours but as soon as they found out that my kids were with me a driver was there within 10 minutes. The tech was professional and quick. Would definitely recommend using them if you are ever stranded with a flat tire.
Great communication and quick service. Appreciated the response and friendly face to show up in the dark.
He was was nice and efficient.
Amazing help and service. Thank you!
Fast response, fast service, and great conversation during the job. Awesome guy!
Excellent service
Brock helped with Tire change fast service and sincere. Usually does a good job
Great Service! Didn’t wait very long and awesome mechanic
Outstanding. Persevered until the job was done. Friendly professional service
Fast, checked the situation out and got me going. Great service.
Brock was very nice and did a great job towing my truck after my tire exploded
Friendly, fast courteous
Friendly, informative with prompt, efficient, speedy service.
The gentlemen that came were very courteous and helpful. Great service and appreciate them.
Had a tire that got punctured by a road hazard while I was driving. I called AAA and they sent them out. The driver was nice and personable. He changed the tire in about 10 minutes and had me mobile. The one drawback was that it took about 40 minutes from the time I first called until he got there.
Excellent work. Fast and Friendly.
Had two flat tires. The guys came early and were very nice and professional. I was putting my battery in when they came and they actually did it for me. That was very nice of them. Definitely give them five stars!
The drive was great
Great
Great job
Fast and courteous on a crummy weather day. Much appreciated!!
Great service. AAA response was expedient, text and phone confirmation. Within 30 minutes. Tire change and service completed professionally. Merl’s Towing Service highly recommend!
Friendly, professional. Understood my need for help.
Brock arrived promptly, was professional and polite, and worked quickly and diligently. I could not have hoped for a better experience.
Very impressed.
They did a great job.
Merl's towing and their drivers. Always Very helpful and fast when I've been in an emergency. So grateful.
The service was great the Driver called prior to coming as asked and was at my job to change my tire w/I 15mins of me requesting service. The gentleman was very nice and very efficient and went straight into doing the change. It may have taken him about 20min to 25min and he was done. He even showed me the reason…
Wonderful experience! Polite, worked quickly, understood it was late & didn't disturb my neighbors.
Had a guy named Jared he was amazing very patient understanding cooperative amazing service
Fast, friendly and efficient!
Greg did an efficient job of changing my flat tire and installing the spare tire.
Took them a minute to get to where I was, but the service was phenomenal once they arrived. Professional, quick, knowledgeable - checked all the boxes. Will certainly be using/recommending this tow company in the future!
Driver was very friendly and helpful. I was told an arrival time for the truck to show up and it was very prompt. The driver called me and told me he was in route. Excellent service!
Did a great job On time
Great, the worker got right to work and did the job with supreme sufficiency.
Prompt, friendly and efficient.
Very courteous and knowledgeable
We did wait for hours, but it was for police calls, and I understand that. Once he arrived, the problem was solved in minutes, and he showed me what to do in the future.
Driver was professional and showed care for my vehicle when placing the flat tire in my vehicle.
Excellent service, friendly, efficient, completed in a timely fashion. Would be happy to use again.
They were on time and very professional.
Excellent service.
Lerrin was great, fast, helpful, great service! Very nice guy!!!
The tow truck driver was very professional and kind.
Very kind & quick!
Quick and knowledgeable.
Had a flat tire, quick to respond with professional and courteous service!
Showed up quickly, changed out my tire for my spare, very nice and helpful!
Very professional and customer oriented
Timely, pleasant, efficient.
They called minutes after I submitted the request through the AAA app to confirm my location and provide an estimate for the waiting time. The driver was very courteous and professional.
Excellent service. Arrived quickly with a very professional and pleasant driver!
GR Towing gave air to my air depleted tires!
The gentleman who changed my tire was friendly, timely and efficient
Arrived quickly, able the change the tire quickly, and overall great service.
Service technician was friendly did his job efficiently and well. Wait time was over two hours which was due to high volume they said but was unacceptable to me.
Ram was great! Explained the diagnostic tests he had to run...very patient!
Your employee was excellent. He found the spare and made the change. He informed me about driving with this small spare which I appreciated
Great service. Friendly and courteous tow truck driver. I was extremely happy with the service.
Quick response and very pleasant Serviceman.
Despite being told it would be an hour for service, towing showed up within half an hour and had me on my way promptly. He also took the time to tell me to keep it under 50 while I have the donut on.
Great work! Fast and friendly
Adam was very pleasant & efficient. Felt sorry for him as it was snowing & blowing & the donut was under the mid portion of the car. He got the job done quickly & gave me tips about driving on the donut.
It was very cold and the driver was kind, warm and pleasant. He was very efficient. He was great. If I have car trouble again, I will be happy to have Mel’s help me out!
Friendly driver who got there quickly and changed the tire efficiently.
Bryan was awesome. Went above and beyond what I was expecting. Thank you for taking some of the stress off of me.
Changed tire and filled up the others ☺️
Super nice guy! Arrived 35 minutes before initial time given.
They provided A1 service, and he was funny;)
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 643 | — |
| Car lockouts | 191 | — |
| Tire change | 156 | — |
| Local hauling | 111 | — |
| Special vehicle towing | 99 | — |
| Battery service | 89 | — |
| Battery | 53 | — |
| Long distance hauling | 30 | — |
