Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Grand Valley Towing and Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%98+13.9Replies to reviews 7%45+3.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Grand Valley Towing and Transport

Wyoming, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 906 Google reviews

📞 Call (616) 221-2736Request a call backWebsite ↗

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grand Valley Towing and Transport is better than 92% of towing services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grand Valley Towing and Transport is better than 88% of towing services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grand Valley Towing and Transport is better than —% of towing services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grand Valley Towing and Transport is better than 98% of towing services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grand Valley Towing and Transport is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grand Valley Towing and Transport is better than 45% of towing services.C
45

Reviews for your job

Customers hired Grand Valley Towing and Transport for 8 kinds of job.

Grand Valley Towing and Transport for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.229
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 229 Google reviews tagged “Car towing” · showing 20

HannahLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Quick, efficient, and friendly experience. From the lady on the phone to the tow truck driver. Being stuck on the side of the road is a horrible feeling, so their compassionate attitude is greatly appreciated. Tow truck driver was there within 10 minutes of the call. Definitely will be using in the future.

Reasonable priceCar towing
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service was great. Came to change a tire and ended up being towed to get 2 tires fixed.

Reasonable priceCar towing
Fred2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service,I would recommend Grand Valley Towing to everyone

Reasonable priceSpecial vehicle towingCar towing
Ken2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Recommended by Ervines auto repair. Prompt pick up and drop off.

Reasonable priceCar towing
Erin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wow! Great service, friendly, approachable, and QUICK. If you have aaa and need a tow I pray they get your order. They were to us in 10 mins. We've had many tons in the past take several hours to arrive. So needless to say I was stunned when they got to pur car so quick. Highly recommend grand valley towing! Driver…

Great priceCar towing
Kendra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Holly was FANTASTIC! An incredible person all around. My kids enjoyed the learning experience about tow trucks with her! Made their day! Thanks for the tow home, Holly!

Car towing
Allie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Super fast and very nice!

Car towing
MarieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Used them twice in 2 weeks. Quick service, and the first tower was Tyler, don’t know the second ones name. Christy in the office made it a breeze too.

Great priceCar towing
Steven6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Getting a vehicle towed is never a good time, but my driver Holly made the situation so much better with her awesome personality and care for my truck. I had just got home from getting very expensive repairs done only to realize a brake caliper was seized and needed to be sent back to the mechanic it came from…

Reasonable priceSpecial vehicle towingCar towing
RunnerWayne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guy who picked my truck up was very professional and understanding and helped me get it to the shop before it closed

Car towing
jackie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They were the nicest guys ever🫶🏻

Great priceCar towing
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Super fast and easy. Will be using them for now on

Great priceCar towing
Nate3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Service was prompt and easy to coordinate. Driver Holly was affable, professional, and acted with integrity. Grand Valley Towing will be my first call the next time I need a vehicle towed!

Reasonable priceCar towing
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Pleasant to work with, helpful and courteous.

Reasonable priceCar towing
Carl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Fast, efficient, friendly. Easy billing to my insurance company. Will definitely use again.

Not sureCar towing
D.Local Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I hit a nasty pothole on my way to work & blew out a tire on my BMW. Grand Valley Towing was there in 15 minutes after telling me it would be 45 minutes! The driver was very professional & took care of getting my car to the repair shop for me. He even brought me back home so I could get our spare vehicle & head on to work.

Reasonable priceCar towing
Theodore5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fast, efficient, knowledgeable, friendly.

Great priceCar towing
Dominic2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Transparent, and understanding on a terrible weather day. Driver knew exactly what he needed to do.

Reasonable priceCar towingLocal hauling
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Prompt and no hassle 😁

Not sureCar towing
Barb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great driver

Reasonable priceCar towing

Show more car towing reviews (209 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 57%Overpriced 1%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
Car towing229—
Special vehicle towing66—
Local hauling44—
Car lockouts37—
Battery service19—
Tire change14—
Battery10—
Motorcycle towing5—

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