Towing service · Wyoming, MI · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%98+13.9Replies to reviews 7%45+3.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★906 Google reviews · 24 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite rapid response times, professional drivers, and helpful communication as key positives for this towing service. Recurring themes include friendly staff and efficient handling of various vehicle issues, from jump starts to long-distance transports. However, some low-star reviews highlight concerns regarding unexpected pricing, lack of communication during delays, and instances of vehicle damage or unprofessional conduct during specific jobs.
Google rating: 4.9 out of 5 from 906 reviews (97% five-star).
Reviews on this page: 906 Google reviews (553 with written comments, 27 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: November 2, 2026.
Service: Towing Service serving Wyoming, Michigan.
Data from Google, last updated November 6, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grand Valley Towing and Transport: 92/100 on this factor. Category median: 91.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grand Valley Towing and Transport: 88/100 on this factor. Category median: 87.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grand Valley Towing and Transport: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grand Valley Towing and Transport: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grand Valley Towing and Transport: 45/100 on this factor. Category median: 69.C
45
Bar = this company · dark tick = category median.
Star ratings
906 Google reviews we collected
4.9of 5
5 stars87997%
4 stars152%
3 stars30%
2 stars20%
1 star71%
Praise vs complaints
Phrases our text analysis found in 553 written reviews
99%praise
Praise87799%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2527%
Reasonable5257%
Overpriced11%
Not sure1415%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30334%
Speed & response28832%
Quality & results12814%
Would recommend748%
Price & value435%
Communication344%
Honesty & trust192%
What customers talk about
We read 553 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Holly was polite, professional, and very efficient!”
“Our driver Holly arrived quickly and had a great attitude, was super friendly and professional.”
“Great service,I would recommend Grand Valley Towing to everyone”
“Absolute joke to pay $110 for this awful of service.”
“Your services is good , I recommend people to work with you.”
“Would highly recommend to stay away from would use any company about these people!”
“The price was reasonable and I like supporting local businesses!”
“I had just got home from getting very expensive repairs done only to realize a brake caliper was seized and needed to be sent back to the mechanic it…”
“She answered all our questions and made a stressful situation so much easier.”
“Holly went above and beyond to make a stressful situation so much easier—she was friendly, communicative, and genuinely cared about helping me out.”
People customers mention
Holly7 reviews
John6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grand Valley Towing and Transport for 8 kinds of job. Pick one to see what they paid and said.
HHannahLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Quick, efficient, and friendly experience. From the lady on the phone to the tow truck driver. Being stuck on the side of the road is a horrible feeling, so their compassionate attitude is greatly appreciated. Tow truck driver was there within 10 minutes of the call. Definitely will be using in the future.
Reasonable priceCar towing
AAnna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Fantastic service! Our driver Holly arrived quickly and had a great attitude, was super friendly and professional. She answered all our questions and made a stressful situation so much easier. I really appreciate the excellent service. Thank you Holly and Grand Valley Towing.
CChristopher2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Service was great. Came to change a tire and ended up being towed to get 2 tires fixed.
Reasonable priceCar towing
JJennifer13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Holly was great, She was kind and very helpful. She even offered me a ride to get my other vehicle.
Great priceCar lockouts
JJoseph3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They got my motorcycle home safe and sound.
Great service I highly recommend them.
Reasonable priceMotorcycle towing
BBen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with Grand Valley Towing. From start to finish, everything was handled professionally. Holly went above and beyond to make a stressful situation so much easier—she was friendly, communicative, and genuinely cared about helping me out.
It’s not often you come across customer service like…
Quick, efficient, and friendly experience. From the lady on the phone to the tow truck driver. Being stuck on the side of the road is a horrible feeling, so their compassionate attitude is greatly appreciated. Tow truck driver was there within 10 minutes of the call. Definitely will be using in the future.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · 2 days ago
Thank you so much for the thoughtful review, Hannah! We know how stressful it can be to find yourself stranded on the side of the road, so we're glad our team was able to get to you so quickly and make a difficult situation a little easier. It's wonderful to hear that both our dispatcher and tow truck driver made you feel comfortable and taken care of. Providing fast, compassionate, and professional towing service is something we take great pride in. We truly appreciate your trust in Grand Valley Towing and will always be here whenever you need us!
D
Dj Omega Supreme “Dj Omega Supreme”7 reviewsiTotal number of Google reviews Dj has written across all businesses on Google Maps, not just this one.
Driver was professional and on time for the pick. I would hire them again
Price assessment: Reasonable price
Services: Special vehicle towing
Response from the owner · a week ago
Thank you for the great review! We're glad to hear our driver arrived on time and provided professional service at a reasonable price. We take pride in making sure every vehicle is handled with care, and we're happy we could help with your special vehicle towing needs. We truly appreciate your trust and look forward to helping you again whenever you need us!
J
Justin BowersLocal Guide · 29 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Holly was polite, professional, and very efficient!
Price assessment: Reasonable price
Services: Car lockouts
Response from the owner · a week ago
Thank you, Justin! We're happy to hear Holly provided such polite, professional, and efficient service! Getting locked out of your vehicle can be frustrating, and we're glad she was able to make the experience a little easier. We'll be sure to share your kind words with her. Thanks for trusting Grand Valley Towing with your roadside assistance needs!
E
Elijah James2 reviewsiTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Thank you, Elijah! We're glad our team was able to help you quickly and provide service at a reasonable price. We appreciate you choosing Grand Valley Towing and taking the time to leave us a review!
R
Robert Kuipers9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Great service! Representative was professional and personable.
Response from the owner · 2 weeks ago
Thanks for the kind words, Robert! We're glad our team member made a great impression and provided friendly, professional service. We believe a positive attitude makes a big difference, especially when someone needs roadside assistance. We appreciate your business and the great review!
A
Anna Berlin3 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Fantastic service! Our driver Holly arrived quickly and had a great attitude, was super friendly and professional. She answered all our questions and made a stressful situation so much easier. I really appreciate the excellent service. Thank you Holly and Grand Valley Towing.
Response from the owner · 4 weeks ago
Thank you so much for the wonderful review, Anna! We're glad Holly was able to get to you quickly and make a stressful situation a little easier. She's a valued member of our team, and we'll be sure to share your kind words with her. We truly appreciate you choosing Grand Valley Towing and taking the time to recognize Holly's hard work. We're always here when you need us!
C
Christopher DeBlaey2 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Service was great. Came to change a tire and ended up being towed to get 2 tires fixed.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a month ago
Thank you, Christopher! We’re glad we could help when the situation turned from a tire change into needing a tow. We appreciate you trusting our team to get you and your vehicle where you needed to go. Thanks for the great review!
J
Jennifer Routsaw13 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Holly was great, She was kind and very helpful. She even offered me a ride to get my other vehicle.
Price assessment: Great price
Services: Car lockouts
Response from the owner · a month ago
Thank you, Jennifer! We’re so glad Holly was able to make your experience a positive one and go the extra mile to help. We’ll be sure to share your kind words with her. Thank you for choosing Grand Valley Towing!
J
Joseph Luptowski3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
They got my motorcycle home safe and sound.
Great service I highly recommend them.
Price assessment: Reasonable price
Services: Motorcycle towing
Response from the owner · a month ago
Thank you, Joseph! We’re glad we could get your motorcycle home safely and that you were happy with the service. We truly appreciate the recommendation and your trust in Grand Valley Towing!
F
Felix Nkurunziza2 reviewsiTotal number of Google reviews Felix has written across all businesses on Google Maps, not just this one.
