Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently praise Hansen Towing for punctual arrivals, friendly and professional drivers, and fair pricing. Positive reviews highlight efficient communication, including timely ETA updates and helpful dispatch staff. However, a minority of low-star ratings describe significant delays, incorrect drop-off locations, and billing disputes where final charges exceeded initial quotes.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
609 Google reviews we collected
Phrases our text analysis found in 378 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 378 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Adam is a professional, he flat bedded a Mustang home from across town for us and did an excellent job.”
“Which don’t get me wrong, makes complete sense, but to give me radio silence and not tell me until I call them is very rude and unprofessional.”
“Driver was right on time and very efficient and friendly.”
“Great experience, picked it up due to a lockout and super knowledgeable and felt confident that it was in good hands🙏”
“It's awful company all around and I'm suing whoever is in charge of towing or whatever is rude.”
“Great service very friendly would recommend to anyone”
“Would recommend any other towing company.”
“Came in a very timely manner were super friendly and very affordable.”
“Took 3 times longer than expected, overcharged and given the run around by the office on when the driver would arrive.”
“He was fast to arrive, so kind to help us quickly and very trustworthy.”
“Noah was great very good at communication and punctuality will be using them any time I need a tow”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Hansen Towing and Recovery - Grand Rapids, Michigan for 8 kinds of job. Pick one to see what they paid and said.
Adam is a professional, he flat bedded a Mustang home from across town for us and did an excellent job. Communication was excellent as well. ⭐⭐⭐⭐⭐
Great experience, picked it up due to a lockout and super knowledgeable and felt confident that it was in good hands🙏
I had a very kind and knowledgeable towing guy! He was really helpful and careful with the car! Thank you so much!
Very quick and reasonable pricing. Driver (Adam?.. sorry crap memory) was very personable!
Omg! My man Noah! He is amazing he very personable! Great personality very helpful and polite!
He was fast to arrive, so kind to help us quickly and very trustworthy. We were so impressed with the service and attitude of our tow truck driver that we were talking about it all evening.
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 235 | — |
| Special vehicle towing | 57 | — |
| Car lockouts | 14 | — |
| Tire change | 12 | — |
| Long distance hauling | 11 | — |
| Local hauling | 10 | — |
| Battery service | 8 | — |
| Battery | 5 | — |
4.9 ★★★★★ 609 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Adam is a professional, he flat bedded a Mustang home from across town for us and did an excellent job. Communication was excellent as well. ⭐⭐⭐⭐⭐
Great experience, picked it up due to a lockout and super knowledgeable and felt confident that it was in good hands🙏
Dispatch and Driver were both very helpful, kind and informative.
Every thing was great
Very fast service and great price. Highly recommend!!!
Needed a tow from Hansen towing. They were friendly, professional, fair priced.
Thank you for your review, Adison! We are glad to hear you were happy with all stages of your experience with us.
Tech was friendly. Helpful.
Thank you for your review!
Friendly driver. Great experience.
Thank you for your review, Kent!
I had a very kind and knowledgeable towing guy! He was really helpful and careful with the car! Thank you so much!
Thank you for your review, Brazil!
Driver was right on time and very efficient and friendly.
Thank you for your review, Stephen!
Hansen Towing and Recovery - Grand Rapids, Michigan on Google Maps →
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
