Car repair and maintenance service · Wyoming, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty99−0.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#87 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.9★★★★★106 Google reviews · 5 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Eagle One Auto Center 4.9 out of 5 based on 106 reviews, with the owner responding to 39% of comments. Customers frequently cite honesty, fair pricing, punctuality, and clear communication as key aspects of their experience with repairs and maintenance. While most praise the quality of work and staff friendliness, a few low-star reviews criticize prolonged vehicle hold times, inadequate diagnostic accuracy, and attempts to charge for unnecessary services.
Google rating: 4.9 out of 5 from 106 reviews (95% five-star).
Reviews on this page: 106 Google reviews (83 with written comments, 1 with photos).
Owner responses: the business replied to 39% of reviews.
Most recent review: October 19, 2026.
Service: Towing Service serving Wyoming, Michigan.
Data from Google, last updated November 6, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Eagle One Auto CenterTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eagle One Auto Center: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eagle One Auto Center: 78/100 on this factor. Category median: 87.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eagle One Auto Center: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eagle One Auto Center: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eagle One Auto Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eagle One Auto Center: 73/100 on this factor. Category median: 69.B
73
Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
4.9of 5
5 stars10195%
4 stars22%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 83 written reviews
99%praise
Praise15999%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3119%
Honesty & trust2918%
Staff & attitude2817%
Price & value2817%
Would recommend2113%
Speed & response1711%
Communication74%
What customers talk about
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are honest, charge a fair price and do good work.”
“Polite, down to earth, didn't talk down or over me, and gave me an estimate that was honest.”
“In a mechanical repair life where madness is the normal you'll find a find a kind calm and reasonable path to your repairs.”
“Fair pricing and we definitely recommend them to anyone needing auto repairs.”
“I'm only leaving 5 stars because I can't leave 10.”
“They did a fabulous job on my car, fast and very affordable.”
“This is the second time we have had her car in to be worked on and each issue was clearly explained to us.”
People customers mention
Randy7 reviews
Matt3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eagle One Auto Center for 8 kinds of job. Pick one to see what they paid and said.
CCharity5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I needed help and needed it fast. Randy and his crew are the awesome. Polite, down to earth, didn't talk down or over me, and gave me an estimate that was honest. And, they had my car back to me in record time. I will be back again and again for both of my cars!!!
Great priceService not listed
MMaurice2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I do NOT leave reviews EVER. NEVER. But
This is the first and highly likely the only friggin review I'll ever leave.
But I had to do it. This is the only shop I've ever been to where I felt the call to tell of my experience. I've been coming here ONLY for a decade plus.
The fella that runs the show here is the most…
KKenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My wife Tricia and I brought my mother-in-laws car in due to low giddy up. Initial review/result was the catalytic converter. After removal, replacement, and test drive there still wasn't enough giddy up. Matt took the time to put a camera in and found a Crack in the turbocharger housing. Instead of just saying "you…
BBonnie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
A friend recommended them. I’ve brought my car in a couple of times and they are my new garage.
They are honest, charge a fair price and do good work.
NnikoLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I've brought 2 of my vehicles there and both times I've had nothing but great work done. I recommend this shop 100%. Staff is friendly and fair pricing.
BBillLocal Guide · 102 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
A new customer for life. I had problems with the car running and was expecting an $800 plus dollar bill. I see honesty talked about in other posts. I'm now a believer in how honest they are because my bill was $100. We had to have the car towed there and they were able to fix it two days later. Faster than I…
I needed help and needed it fast. Randy and his crew are the awesome. Polite, down to earth, didn't talk down or over me, and gave me an estimate that was honest. And, they had my car back to me in record time. I will be back again and again for both of my cars!!!
Price assessment: Great price
Services: Service not listed
R
Russell Johnson2 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
I do NOT leave reviews EVER. NEVER. But
This is the first and highly likely the only friggin review I'll ever leave.
But I had to do it. This is the only shop I've ever been to where I felt the call to tell of my experience. I've been coming here ONLY for a decade plus.
The fella that runs the show here is the most honest and genuine person you will ever meet. His admin guy his techs they all talk to you like old friends.... It's like Cheers where everyone knows your name.
In a mechanical repair life where madness is the normal you'll find a find a kind calm and reasonable path to your repairs.
Thanks Eagleone would not go anywhere else
K
Ken ScottLocal Guide · 15 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
My wife Tricia and I brought my mother-in-laws car in due to low giddy up. Initial review/result was the catalytic converter. After removal, replacement, and test drive there still wasn't enough giddy up. Matt took the time to put a camera in and found a Crack in the turbocharger housing. Instead of just saying "you need to have us replace the housing," he researched and found a special GM recall for said housing. We took it to the dealership where they fixed the housing, reinstalled the converter, and now the car "has zip" according to my mother-in-law. This is the second time we have had her car in to be worked on and each issue was clearly explained to us. Matt and Randy are great to work with. Fair pricing and we definitely recommend them to anyone needing auto repairs.
B
Bonnie B6 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
I've brought 2 of my vehicles there and both times I've had nothing but great work done. I recommend this shop 100%. Staff is friendly and fair pricing.
Price assessment: Reasonable price
Services: Steering & suspension repair, Air conditioning
B
Bill GrimesLocal Guide · 102 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
A new customer for life. I had problems with the car running and was expecting an $800 plus dollar bill. I see honesty talked about in other posts. I'm now a believer in how honest they are because my bill was $100. We had to have the car towed there and they were able to fix it two days later. Faster than I expected. Thank you for great work and service
L
Linda WilburLocal Guide · 15 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.