How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%98+13.9Replies to reviews 7%45+3.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREGrand Valley Towing and Transport
Wyoming, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 906 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Valley Towing and Transport for 8 kinds of job.
Grand Valley Towing and Transport for car towing
Clear ✕All 229 Google reviews tagged “Car towing” · showing 180
Quick, efficient, and friendly experience. From the lady on the phone to the tow truck driver. Being stuck on the side of the road is a horrible feeling, so their compassionate attitude is greatly appreciated. Tow truck driver was there within 10 minutes of the call. Definitely will be using in the future.
Service was great. Came to change a tire and ended up being towed to get 2 tires fixed.
Great service,I would recommend Grand Valley Towing to everyone
Recommended by Ervines auto repair. Prompt pick up and drop off.
Wow! Great service, friendly, approachable, and QUICK. If you have aaa and need a tow I pray they get your order. They were to us in 10 mins. We've had many tons in the past take several hours to arrive. So needless to say I was stunned when they got to pur car so quick. Highly recommend grand valley towing! Driver…
Holly was FANTASTIC! An incredible person all around. My kids enjoyed the learning experience about tow trucks with her! Made their day! Thanks for the tow home, Holly!
Super fast and very nice!
Used them twice in 2 weeks. Quick service, and the first tower was Tyler, don’t know the second ones name. Christy in the office made it a breeze too.
Getting a vehicle towed is never a good time, but my driver Holly made the situation so much better with her awesome personality and care for my truck. I had just got home from getting very expensive repairs done only to realize a brake caliper was seized and needed to be sent back to the mechanic it came from…
The guy who picked my truck up was very professional and understanding and helped me get it to the shop before it closed
They were the nicest guys ever🫶🏻
Super fast and easy. Will be using them for now on
Service was prompt and easy to coordinate. Driver Holly was affable, professional, and acted with integrity. Grand Valley Towing will be my first call the next time I need a vehicle towed!
Pleasant to work with, helpful and courteous.
Fast, efficient, friendly. Easy billing to my insurance company. Will definitely use again.
I hit a nasty pothole on my way to work & blew out a tire on my BMW. Grand Valley Towing was there in 15 minutes after telling me it would be 45 minutes! The driver was very professional & took care of getting my car to the repair shop for me. He even brought me back home so I could get our spare vehicle & head on to work.
Fast, efficient, knowledgeable, friendly.
Transparent, and understanding on a terrible weather day. Driver knew exactly what he needed to do.
Prompt and no hassle 😁
Great driver
Marcus was great! Arrived with the tow truck promptly and was very friendly. The price was reasonable and I like supporting local businesses!
Very Friendly. Always get the job done CORRECTLY also they are very fast at not only getting to you but loading up and dropping off as well. Love this towing company. Hopefully I won't need any more tow services but if I do I WILL BE USING THEM AGAIN.
Been using Grand Valley for years, best towing service in greater GR!
Amazing service start to finish.
They communicated very well and met their time estimates. The driver was very kind and very empathetic. I would definitely use them again.
Very kind and considerate
Grand Valley Towing was quick, offered a free quote, and even said they would match competitor prices if I wanted to shop around. That right there will give them my business any day!
Andrew was great and knowledgeable in maneuvering a tow truck. 10/10 service
Prompt, great communication, reasonably priced.
Respectful, quick, and easy
Very quick. Very professional. And very much appreciated. I apologize to the driver for being rude to him. Thankfully he was courteous, professional, patient & understanding. Thank you again ~ Kelly
Fast, professional service. Updated throughout the process. Would recommend.
He was kind and did his job well. In addition to a text message on eta, he also called me. A great experience, as great as one can have while getting the truck towed to the shop! 🙂
Fast friendly service
Steve was professional and great to deal with
Jeff was professional, quick, and very helpful. Hopefully I won’t need a tow again, but if I do I will call Grand Valley towing.
They made it so easy to get my car to where it needed to be for auto service. Also, I asked for a quick quote on the phone as we don’t have coverage on our auto policy. It was very helpful to know ahead of time the estimated cost. Highly recommend.
Ian is the man. Professional and efficient
Fast and great service! Will call again in a time if need.
Friendly , quick, and efficient. Worked directly with my insurance company and body shop to settle charges. Highly recommend.
Great service! Came when they said, were friendly, and efficient!
Very professional. The man who picked up my Acura was very polite and friendly and took very good care of my car.
Efficient and quick
They were there in a timely manner and the driver was very courteous.
Dispatcher was friendly. As the driver was polite and friendly. My vehicle was loaded and driven away with caution. I am pleased my insurance recommended Grand Valley Towing. As I will recommend to others.
Got our van all the way into the garage!
Great experience
Very polite and helpful
Pulled my vehicle from being in a ditch on East bound M-6 to Broadmoor exit ramp ...
Jeff was fast and dispatch was very professional and reasonable thank you for handling my request
Excellent communication
Quick service and very polite.
I had a car that needed towed across town. I called they gave me a good price. An hour and a half later the job was complete. Very friendly.
Excellent service
Very nice and professional
Friendly, informative, and quick service! 👍🏼😊
Very quick and amazing service!!!
Quick arrival and fantastic service by Randy.
Wonderful customer service, the driver was amazing! Very friendly, and very careful with my suburban. I would recommend!!!
Didn't have to wait long the driver was professional, friendly & courteous & the price was fairly reasonable
Jason was prompt, cherry, very helpful and professional! Thank you so much!
Great service and staff with reasonable prices
Was just dropped off by Branden. Wade was the operator who answered my call.. honestly great service and I know who to call next time (hopefully there isn’t a next time but yk..). I was pretty anxious when I was on the call with Wade and never made a call like this before. I was in the middle of the road in the city…
Fast, and convenient. Kept me up to date thru text.
Took a while to get there, but when they did, the driver was quick and efficient. Friendly too.
Fast service. Driver was extremely friendly and understanding of my situation. THANKYOU! Highly recommend Grand Valley Towing.
The guy who I talked to on the phone, and the tow guy were both very friendly very nice guys!! THANK YOU!
Jeff was the contact I worked with and he was awesome. Very professional and courteous. I would definitely deal with him and Grand Valley Towing again if the need arose.
Arrived in a timely manner. Driver was very courteous and took our car to the repair shop of our choice and took care of everything there. Highly recommend.
Great customer service. Driver was respectful and showed empathy.
Super fast and excellent friendly service! Thank you!
Very fast and great service
Friendly professional driver. Excellent job!
Awesome customer service
Fast and efficient. Driver was very friendly.
Very fast, professional service. I was from out of town and they had me taken care of within 15 minutes.
Truck driver got there super quick and was extremely friendly. Great service!
I talked to a guy on the phone named Jessie and he was so nice and helpful. They took about 45 minutes to get to my car and tow it but the guy towing it, his name is Jeff, was also really nice and helpful and brought the car all the way back to my home. Would use again if need be.
Very helpful efficient and friendly service, thank you!
Friendly operator
Right on time and very polite
Very helpful! And there last minute when I needed them 🙌🏼 thank you so much !!
Super friendly staff and quick to respond thank you gv towing
Arrived quickly and we’re very efficient. Would use them again if needed
Both gentleman that I scheduled the service with and who came to pick up my car were kind and answered all my questions without judgement. They made everything simple and quick.
Service was great and in a timely manner and the driver was really professional
Very satisfied , Thank you so much for coming in timely matter ,very professional, dealt with care
Very professional and prompt, very knowledgeable and helpful from beginning to end
Timely, kind, helpful! Thank you!!
Jason Wood your driver was awesome! He got the job done
We had an accident. Called grand valley and they came in 20 minutes to tow my car. Thx much
Couldn't have gone any better
It was Easy communication and fast service. Tested and trusted.
Fast prompt service
They were fast and very helpful
Very Speedy service. I do not remember the driver's name but he was awesome!
This guys are fast didn’t have to wait hours!
Awesome. Quick and thorough.
The tow truck driver was very professional and the receptionist was very, very helpful when I needed help tracking down a copy of my bill!
Blew a tire. Made it to a gas station. Truck showed up. Towed after payment. Fast and courteous. Towed it to our mechanic.
Prompt & great service
Great/Outstanding Service.
Well, he didn’t call me an idiot for being on these roads in the first place. Very polite. Gave me a time frame and called when he was on his way. I’m so thankful for them. Merry Christmas
Great customer service
Great and friendly service! Shawn was friendly and knowledgeable and was able to get me back on the road in no time!
From calling dispatch to my vehicle being hauled to its destination.. the staff was AMAZING!! Thank you for making a hectic issue so easy, fast and friendly!!
Very fast service, nice driver. Very helpful! I only waited about 15 mins.
Professional, friendly, and provided prompt service. Highly reccomend them.
Very polite. He knew his business. Would use again.
Very nice company to work with. Polite, prompt, fair price, professional and friendly. I’ll definitely use them again
The driver was very patient and professional while waiting a little while for me to gather some belongings out of my vehicle before towing it away. Very kind, courteous, and on time service. Definitely would recommend!
Fast response time! Thank you so much!!
I called them and they were able to bill my insurance and they had my vehicle towed within an hour.
I was in dire need of a tow for my 2014 Ford Escape. I scheduled a tow via Esurance my car insurance and experienced great difficulty with obtaining a tow. I was transferred to multiple agents that seemed to be clueless, and even had a tow canceled without my knowledge. After 4 hours of this I eventually gave up on…
Timely, courteous, fast
Promt and professional-could not have been better.
I needed my car towed asap and my insurance themselves didn’t answer and I found this towing department and they did an amazing job. I really appreciate their help, sadly my insurance didn’t do their job… but I’m grateful I found GVT! May God bless those all who works for them
Great service, friendly and made it an easy process!
I had a great experience it didn’t take long for them to come out, the guy was very professional it made my day a whole lot better.
They were quick and came when they said they would. The service guy , was friendly and took care of my car carefully and efficiently
Fastest Tow I've ever gotten.
It was pretty good service
Great service! Came right away!
Driver was very good.
I'll say the driver could really drive!! He knew the truck inside and out. He performed his job skillfully and professionally. God bless.
Very professional and prompt, they worked with my insurance so my experience was 👍 great.
Something broke on our car causing the tire to stop turning immediately (and we were blocking a busy retail driveway.) We were impressed by how fast the rescue truck arrived and the immediate plan to safely get our vehicle on the flatbed. Truly impressive (and all while cars where squeezing past the poor guy too) #Grateful
Fast friendly service
Good and fast
The guy was so nice !! And he gave good advice too. I never got his name but still. So if you helped out a gal on Wealthy St n are reading this you're a real one.
State Farm recommended them. My operator was so nice and professional. He talked to me on the way to the repair shop and took care of everything.
Came very quickly and the service was great
Recommend these guys to anyone! They were kind, professional, and made a recommendation to an auto repair shop for my BMW that saved me a lot of money. Keegan was very kind, as well as knowledgeable, and made something I dreaded doing a very low-stress situation. Thank you for your service!
Great customer service and on time pickup!
Quick response
I have used this company in the past and each time was very satisfied. Their drivers are on time, work swiftly and are courteous. Will use this service again without hesitation.
Fast excellent service at a reasonable price. Thanks so much!!!
Showed up to tow in less than 20 minutes after the call. Friendly and helpful staff.
Excellent service. Another one of their tow trucks ran lights and alerted traffic. Very professional. I felt safe and I would definitely use them again. Thanks Grand Valley Towing!
Excellent responsiveness, status updates, went above and beyond expectations!
Ian was very professional and did a great job!
Fast service as always driver was very professional and attentive to dealing with my truck highly recommended
Driver arrived within the expected time and was very polite.
Great company, fast and reliable service
The gentleman that took the call as well as the driver were very professional. They picked up the car and had it to the house in a very timely manner. Thank you so much.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 229 | — |
| Special vehicle towing | 66 | — |
| Local hauling | 44 | — |
| Car lockouts | 37 | — |
| Battery service | 19 | — |
| Tire change | 14 | — |
| Battery | 10 | — |
| Motorcycle towing | 5 | — |
