How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%34+2.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREGrand Valley Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 1,097 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Valley Towing for 8 kinds of job.
Grand Valley Towing for car towing
Clear ✕All 352 Google reviews tagged “Car towing” · showing 340
Great communication over the phone to set up the towing. Prompt, friendly pickup of my vehicle. Also prompt text and email communication for confirmation, pickup , completion and receipt!
Very good service, the driver very friendly. Was very careful with my vehicle. He was on time. If I need a tow truck again Grand Valley towing is who I would call. Many people suggested Grand Valley Towing.
The driver showed up promptly, and communicated well.
Holly showed up was very quick and kind made me laugh after having a rough day. will use u again
They were prompt and friendly.
On time. Driver very respectful and friendly
Super nice driver
Pleasant folks all around, easy to work with, and quick! Really appreciate the service
Holly was amazing and was very sweet with my daughter while we waited for her to tow our truck! Would book with them again if we needed!
Holly was amazing!!!! This was no easy job. She had to maneuver into very tight spots to move my truck. Really well done!!!!
Had my vehicle towed to auto shop for repairs. The tow truck was early and was respectful of my vehicle.
Grand Valley Towing always does a great job whenever we need towing services!
Very prompt did a great job
Timely. Professional. Safe.
They got there quick. Reasonably priced. I mean towing is not an easy job. Nothing is cheap. I hope I never have too. But i would them again if I need a tow.
Picked up my son’s car off of a very busy highway right away.
The driver did an excellent job.I was very happy
Very positive very helpful everyone should have an employee like this
The gentleman was on time and very polite he was very fast in doing everything. Loved the prompt and courteous service. Will recommend.
Excellent pick up and delivery of classic car. Driver did an excellent and respectful job of securing vehicle! Very friendly and professional! Highly recommended!
Driver. (Jeff) responded very quickly. He was friendly, efficient and professional. He asked if we had any questions and answered those questions we had.
I needed a tow, called Grand Valley Towing. The man on the phone was polite and straightforward. The man in the truck arrived at the my house faster then what I’ve had in the past, he was friendly and made small talk. Great service, 100% would recommend.
Awesome employee! Very understanding and took care of me and my vehicle
Friendly and prompt service
Fast, affordable, nice
Arrive fast, good communication and wonderful customer service.
Professional, expedient, and a great experience!
Driver was timely, capable, friendly, and emphasized safety.
I forgot who the truck driver was but he was really nice.
I am absolutely amazed at the level of service and the timing that has been provided to us. Not like anyone plans on having a car towed, but if there is a need, I would certainly highly recommend the company and their employees!
Within 30 minutes of calling they pulled me out of a ditch.
Nate got there much earlier than expected, knew exactly how to navigate the city lot I was stuck in, handled it courteously, quickly and professionally.
Top notch service—I know GVT will take good care of my cars.
Hours before their anticipated tow during a big storm week. Thanks again Grand Valley towing!
Super quick and friendly!!
Very prompt and granted my requests very quickly during an extremely busy time for them.
The driver was so nice and kept me up to date on his ETA. The roads and the weather were so terrible and he was so nice
Garrett was prompt, professional and great to work with. I would recommend the towing service again
So thankful for Grand Valley towing. 💓 they were so nice and professional. I will always go with them and recommend. Thank you so much for helping me on a bad day 💗
Great service
The guy was professional.
The gentleman who aided me was very nice. He was courteous, helpful, and a real gentleman.
Mr. Jackson was perfect. Couldn't ask for anyone better. Social skills were wonderful. And excellent work skills on top of that.
Eddie was great. Took care of it like a real pro.
Today has been a day for me…I am a package delivery driver and I had gotten stuck in a customer’s driveway who refused to help me get out of his driveway after he got his package. I tried so hard to get myself out but couldn’t. I called Grand Valley towing and omg they came to the rescue and so fast. The dispatcher…
Great and friendly services!
Very polite on the phone and patient with a stressful situation. Arrived in a timely manner to my car when I needed it towed. Finally, tow truck driver was kind, patient and explained everything clearly!
Super easy, good price, and very fast! Nice on the phone and in person
The driver was prompt and very helpful.
They were very pleasant and quick to reply. Highly recommend!
Easy as it gets.
My car had a flat tire this morning but I still had to go to work. I called and they took my info, they sent someone quickly and towed my car to a tire shop nearby without issue. It was dropped off and they sent me an invoice and pictures to show there was no issue. This was great service!
Ty Randy, appreciate the easy & fast hand off. Recommended by Harold Bloomer.
Driver was so helpful! Even looked up what I needed for my car to help find best price! I will Be using Grand Valley for any towing needs from here on out!
Very friendly and came within 15 mins of my call! Highly recommend
Great young man. He's a keeper. Brought my truck right to my driveway. Was able to change out the starter and it started right up. Thank you for the recommendation.
Picked up our vehicle very quickly and dropped it at our home safely. Even called to see exactly where we wanted it in the driveway.
Telephone call answered by a very friendly and helpful lady (sorry, wish I could remember her name). Response time for the wrecker was about 20 minutes. Tow truck driver was very friendly. He secured our vehicle and had it loaded in minutes.
Fast response time and the driver Erik was very friendly.
Quick, clear service, friendly driver and a great price!
Went smooth, and easy. Showed up pretty quick!!
They were very prompt and friendly. The people on the phone were friendly and helpful.
Great experience, knowledgeable and quick service. I will use them for future towing needs.
They were fast, friendly, and affordable! Thank you guys for saving the day.
Fast, friendly service Highly recommend
The team responded kindly and quickly was able to get the car to the dealership! Thank you!!!
Excellent and prompt service with knowledgeable and friendly staff.
Great, prompt service with a smile! Highly recommended
Fast timing and just such a professional driver with telling us options to make it work! Huge thank you!
The tow truck driver, I think his name was Doug, was very friendly. He even gave me a ride home from the mechanic's.
Prompt and friendly service!
Excellent service and great driver. Could have ridden along for hours (except for extra cost) Highly recommended 👌
Very fast and the driver was friendly
Very kind, helpful & quick service!
Hit a deer and these guys helped me out!! Great service and drivers
The driver arrived on time, went right to work and got the job done. Highly recommend.
Ian did a great job!
Excellent service.
I had to have my car towed when it broke down in the Meijer parking lot. Tyler, the tow truck driver was super nice and helpful, telling me everything I needed to do. He also contacted me when he was on his way including his approximate location. I really appreciated your help and patience, Tyler; thank you!
Very prompt to pick up. Very professional.
Called them for a tow. Person on phone said ETA would be about an hour. Tow truck was there in 20 minutes. Very friendly driver, professional in his trade, plenty of good conversation all the way back to my house. He even set my truck off in such a way that he could roll it right into my barn for me. If you ever…
Quick speedy service.
Very quick service and very kind!
Great service!
Professional
The staff at Grand Valley Towing Service was very professional, patient and polite. I had a great service experience. Thank you.
Awesome company very friendly took them 15 minutes by the time we called till they picked up the vehicle. Very reliable I would use them again for sure
Great guy super responsive had me taken care of in an hour even dropped me off where I needed to go!
Driver was very professional. Inspected the car for proper towing technique, loaded on flatbed AND as he looked CLOSELY underneath, commented that it looked like a very "sound" vehicle. Setting us at ease about the projected high estimate of repair we were anticipating. In the end, we were satisfied with the tow and…
Outstanding service got to the car real quick and it’s already at the dealership
Quick to arrive. Communicated exactly what I needed to do to help with the recovery.
Super quick, responsive, and polite.
Very fast! Very nice! And very professional, helped me out big time and showed up incredibly soon after I called, definitely would recommend and hopefully I don’t have too but if I did I would use them again!
Fast and efficient! Nice guy
Very friendly, and on time
I was stuck on the side of the road for more than 5 hours! My own roadside was terrible. Called them and they were fast with great service! I would recommend to anybody! The best I have ever seen in Grand Rapids! Chef kiss thank you again!
Fast service
Jeff came and gave me a hand. His customer service was excellent!
Very quick and easy to work with. Thank you for the help!
Fast friendly affordable service! Very helpful and efficient! Definitely will use them again!
Great service
Expensive the car only needed to be towed 10 minutes away and I paid $149
Fast, friendly, safe
Very fast response, wonderful driver
Great communication
Staff was very nice on the phone. Good communication with when tow truck would be arriving. Tow truck driver was very nice.
Very fast service (less than 10 minutes) and the tow guy was friendly and helpful. :)
Had a car towed from our home. Very friendly driver. Have great confidence in their service.
I spoke with a very nice woman who worked with me after having a rough day. She was great and my car made it to its location in great time. Definitely recommend Grand Valley Towing!
Great fast service! Very good customer service.
Great service! Quick and helpful. Communication was great !
Great job love your service
Prompt service. Nice people to deal with.
Quick service. Technician was knowledgeable and friendly.
Went above and beyond just towing the vehicle. Extremely good customer service.
They were here within minutes they text me a notice they were coming and a very cautious call about when they would arrive. Very pleasing experience dealing with Grand Valley Towing. Very courteous and friendly driver!
Great job and very courteous driver.
They were very prompt.
Very easy to work with and made a stressful situation much easier to handle.
Great service, very timely!!
Super fast and efficient!!!
Stephen made the process extremely easy and made sure to clarify everything down to a point. Great place.
Respect-full Customer Service
Jeff was quick and the hook was fast and friendly.
Early in the morning. Needed a tow. They were polite and friendly. Would use them again.
Very prompt and professional response and excellent customer service! Thank you!!
Came quick and very friendly service. And dropped off. Appreciate the fast haul.
Easy great service. Checked a price or two and they were the better option
Very friendly and Professional. Reasonable prices for towing.
They’re great. I got helped in less than 30 minutes, towed me to my repair shop and kept it upbeat the whole time.
They were fast to show up. Reasonable price and very professional.
Communication with Grand valley was straightforward and prompt. Minutes after speaking with dispatch, my tow driver contacted me to inform me he was en route. The tow was quick and flawless. Very professional service at a modest price.
Great service
Jeff kept me up to speed on when he expected to arrive, I explained my situation and asked how he wanted the car positioned, and he responded prior to arriving. Loaded it and left in less than 15 minutes
Very helpful and patient. Driver arrived fast and was very helpful. Will use them again if needed!
Brandon was "my driver". He gave me a ride to the shop...nice clean truck! First ride in a tow truck...fun, despite the circumstances lol! He was very polite and friendly. Grand Valley Towing is now permanently in my "Contacts", just in case! I'd use them again in a heartbeat!
Fast n friendly👍🏼
great service, right on time, super friendly driver
Prompt and friendly
Quick and easy and right to buisness, took care of our care and got to the auto shop faster than we did leaving the same time
They did great
Great
The driver was amazing and so friendly
Car failed to start. Had it towed to garage. They were very fast and professional. Thank you
Best towing service. Very careful, polite and fast.
Fast, friendly service. Fair price, too.
Super quick and easy! I called requesting a quote, expecting the worst, and received an affordable and reasonable quote!
Fast affordable towing.
The company was quick to respond and communicated very well with arrival and reaching out to my insurance to process the billing directly. They did a great job! Jeff was very friendly and professional.
Our tech was super nice and actually got our car running! Then before he left my wife got stuck in the snow back on our street so he pulled her out! Haha above and beyond service with a smile! Highly recommend!
My daughter got her car stuck in a snow drift. He was fast (for being a awful storm) and extremely nice! Thank you!
Very friendly and professional. They were quick to the scene and delivered the car to the shop handling all the communications.
Quick and friendly towing
Grand Valley was quick to reply and I really appreciated the on-going updates and communication.
Great job
Great experience, communication, and friendly
Friendly and courteous. Efficient and dropped me off on way to repair drop off.
Quick n cheap
Best experience I’ve had with a towing company! The were prompt, courteous, and took great care of our vehicle. Highly recommend
Very friendly and ever so quick. When the man arrived I'd say that was the best custom service ever!! I would highly them
Fast pick up and great service from Jason
Was very cooperative and understanding through a difficult time for me.
Fast, helpful and friendly
Jeff showed up and saved the day!!!
Friendly & courteous over the phone. Reasonable rates. Also texted and let me know the status of the driver. Much appreciated.
Quick and easy.
He was great! Everything went as smoothly as could be.
Great service. Driver came out made contact and talked me through what to expect. My car is now at the shop with minimal effort.
Friendly, quick service. Thank you!
Excellent customer service.
Fast friendly service. The driver did a great job towing my van. He was very nice.
Quick and easy
They were so fast!! I went into the store thinking I could waste some time isle shopping and they were outside before I made it into the store!
I really appreciate Grand Valley Towing service. The wait time was short. They said the truck would be there in 20 minutes and it came before. He loaded my suv and brought it to the drop-off location, unloaded I'd, gave me my key after he locked the doors and waved bye bye on his way out. I will call them again if I ever need tow service...
This was my second time using GVT. Again they sent a friendly driver that arrived within 15-20 minutes. They texted me immediately that my job was in their system and again when they were on their way. The driver was able to tow from my garage- a space that is tricky for even me to park in! They are my first recommendation for towing!
Thanks for saving me on the side of the road!
Great service, would use again.
They were prompt(actually a bit earlier than I expected). Sergio was polite, professional, and fantastic. I shook his hand before he left. Very happy with the service. Would definitely use Grand Valley again.
We were very happy with our service. They were polite and efficient. We have used them in the past and will continue to use grand valley towing.
One of the employees was a witness to our accident. He was our guardian angel. He called us a tow without us asking, and stayed to talk to the police with us. I will call this company every time now.
Great service! Showed up an hour after calling, despite being so busy with the Holiday weekend.
Arrived at promised time and they are very courteous and listened to concerns.
Fast and friendly service!
Was a great service they met up with me when it was convient for me. Very polite driver would recommend them to anyone.
Great job well done
Grand Valley Towing was very professional and considerate while transporting my vehicle. My vehicle is lowered so I was nervous about the vehicle being loaded but their staff was very careful and patient.
Fast professional service
Great experience. My car broke and wouldn’t move. Called Grand Valley, driver called to let me know he was 15 minutes out, met him there, handed off keys. Fast, friendly service. The driver, Sergio, was super friendly and helpful. Even helped push it by hand into my garage in the rain. Thanks again. Appreciate you…
JimmyLee was a great guy! Was very prompt took me with my car straight to dealership I will definitely use these guys again! Tow truck was clean and nice to ride in! Thank you for being a great service!!
Called for a tow and they arrived within the hour
They responded very quickly, kept us informed and did a great job taking care of us
Very fast response time! Highly recommend!!
Driver was fast and friendly. He was super knowledgeable and able to temporarily fix the issue so vehicle would shift :) he also has good relationship with the service department where he towed it. I will use them again if need be in the future!
Their service team was courteous & fast. Highly recommend
Gave me an eta of 30 minutes and arrived within that time. Driver was professional and knowledgeable. Recommend 100%
Thank you! I really appreciate it.
Special thanks to there driver who can upon my daughter’s car accident. He did a great job with talking to her and telling her what to do and giving her a sense of peace considering all what was going on. Many thanks for their driver and the professional job he did.
They were very friendly and affordable thanks again for your service I appreciate it 👌
Very polite and a fast service. Recommend them to everyone that needs a professional, fast service.
Hit some snow slush and was spun out into the median on the highway this morning. Steve pulled up to make sure I was okay and ended up being my tow with my roadside plan. He told me exactly what to do and got me back on the road in minutes. Somehow I was only 10 mins late to work. Grateful for good people and good service!
They were fast and professional and made sure my truck got home safe
They got me in same day and texted when they were on the way. All in all it was a great experience.
I would highly recommend Grand Valley Towing! My phone call was answered promptly, and a driver was sent out in a very short time to pick up my truck. The communication was excellent, and the process was smooth and hassle free. I will definitely be using them again!
My only direct contact with the company was by phone and that experience was extremely professional and positive. My disabled vehicle was delivered promptly to my auto repair shop and my auto repair shop reported that the tow truck driver took the time to communicate with them about their knowledge of the issues…
Came fast as possible thank you for your help with everything good company will call again
They are prompt and easy to deal with. Nice likable guys!!
Prompt professional service and reasonable pricing would not hesitate to recommend.
The driver was nice made sure I was good wasn’t in to much of a rush took car of my vehicle with finesse I appreciate the help got me out of a pinch and got me and my car home safe much appreciated.
The driver was very nice and professional and even though they were very busy they picked my truck up and delivered it to the repair shop very quick!
Very prompt very respectful very understanding and very reasonable I would use them before I use other local companies
They came faster than expected, quickly loaded up the vehicle, and safely delivered it to the repair shop.
I called Monday morning and the truck was towed to the shop with in the hour. Kind friendly service, I would use again.
Fast. Competent. Professional. Patronize this business!
Jason did a great job for me
Quick, efficient, professional, and courteous service. Highly recommend!!
10/10 would recommend. Jesse did an excellent job and prices were very fair.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 352 | — |
| Car lockouts | 58 | — |
| Special vehicle towing | 58 | — |
| Local hauling | 47 | — |
| Tire change | 26 | — |
| Battery service | 21 | — |
| Long distance hauling | 15 | — |
| Battery | 6 | — |
