How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%34+2.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREGrand Valley Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 1,097 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Valley Towing for 8 kinds of job.
Grand Valley Towing for car towing
Clear ✕All 352 Google reviews tagged “Car towing” · showing 80
Great communication over the phone to set up the towing. Prompt, friendly pickup of my vehicle. Also prompt text and email communication for confirmation, pickup , completion and receipt!
Very good service, the driver very friendly. Was very careful with my vehicle. He was on time. If I need a tow truck again Grand Valley towing is who I would call. Many people suggested Grand Valley Towing.
The driver showed up promptly, and communicated well.
Holly showed up was very quick and kind made me laugh after having a rough day. will use u again
They were prompt and friendly.
On time. Driver very respectful and friendly
Super nice driver
Pleasant folks all around, easy to work with, and quick! Really appreciate the service
Holly was amazing and was very sweet with my daughter while we waited for her to tow our truck! Would book with them again if we needed!
Holly was amazing!!!! This was no easy job. She had to maneuver into very tight spots to move my truck. Really well done!!!!
Had my vehicle towed to auto shop for repairs. The tow truck was early and was respectful of my vehicle.
Grand Valley Towing always does a great job whenever we need towing services!
Very prompt did a great job
Timely. Professional. Safe.
They got there quick. Reasonably priced. I mean towing is not an easy job. Nothing is cheap. I hope I never have too. But i would them again if I need a tow.
Picked up my son’s car off of a very busy highway right away.
The driver did an excellent job.I was very happy
Very positive very helpful everyone should have an employee like this
The gentleman was on time and very polite he was very fast in doing everything. Loved the prompt and courteous service. Will recommend.
Excellent pick up and delivery of classic car. Driver did an excellent and respectful job of securing vehicle! Very friendly and professional! Highly recommended!
Driver. (Jeff) responded very quickly. He was friendly, efficient and professional. He asked if we had any questions and answered those questions we had.
I needed a tow, called Grand Valley Towing. The man on the phone was polite and straightforward. The man in the truck arrived at the my house faster then what I’ve had in the past, he was friendly and made small talk. Great service, 100% would recommend.
Awesome employee! Very understanding and took care of me and my vehicle
Friendly and prompt service
Fast, affordable, nice
Arrive fast, good communication and wonderful customer service.
Professional, expedient, and a great experience!
Driver was timely, capable, friendly, and emphasized safety.
I forgot who the truck driver was but he was really nice.
I am absolutely amazed at the level of service and the timing that has been provided to us. Not like anyone plans on having a car towed, but if there is a need, I would certainly highly recommend the company and their employees!
Within 30 minutes of calling they pulled me out of a ditch.
Nate got there much earlier than expected, knew exactly how to navigate the city lot I was stuck in, handled it courteously, quickly and professionally.
Top notch service—I know GVT will take good care of my cars.
Hours before their anticipated tow during a big storm week. Thanks again Grand Valley towing!
Super quick and friendly!!
Very prompt and granted my requests very quickly during an extremely busy time for them.
The driver was so nice and kept me up to date on his ETA. The roads and the weather were so terrible and he was so nice
Garrett was prompt, professional and great to work with. I would recommend the towing service again
So thankful for Grand Valley towing. 💓 they were so nice and professional. I will always go with them and recommend. Thank you so much for helping me on a bad day 💗
Great service
The guy was professional.
The gentleman who aided me was very nice. He was courteous, helpful, and a real gentleman.
Mr. Jackson was perfect. Couldn't ask for anyone better. Social skills were wonderful. And excellent work skills on top of that.
Eddie was great. Took care of it like a real pro.
Today has been a day for me…I am a package delivery driver and I had gotten stuck in a customer’s driveway who refused to help me get out of his driveway after he got his package. I tried so hard to get myself out but couldn’t. I called Grand Valley towing and omg they came to the rescue and so fast. The dispatcher…
Great and friendly services!
Very polite on the phone and patient with a stressful situation. Arrived in a timely manner to my car when I needed it towed. Finally, tow truck driver was kind, patient and explained everything clearly!
Super easy, good price, and very fast! Nice on the phone and in person
The driver was prompt and very helpful.
They were very pleasant and quick to reply. Highly recommend!
Easy as it gets.
My car had a flat tire this morning but I still had to go to work. I called and they took my info, they sent someone quickly and towed my car to a tire shop nearby without issue. It was dropped off and they sent me an invoice and pictures to show there was no issue. This was great service!
Ty Randy, appreciate the easy & fast hand off. Recommended by Harold Bloomer.
Driver was so helpful! Even looked up what I needed for my car to help find best price! I will Be using Grand Valley for any towing needs from here on out!
Very friendly and came within 15 mins of my call! Highly recommend
Great young man. He's a keeper. Brought my truck right to my driveway. Was able to change out the starter and it started right up. Thank you for the recommendation.
Picked up our vehicle very quickly and dropped it at our home safely. Even called to see exactly where we wanted it in the driveway.
Telephone call answered by a very friendly and helpful lady (sorry, wish I could remember her name). Response time for the wrecker was about 20 minutes. Tow truck driver was very friendly. He secured our vehicle and had it loaded in minutes.
Fast response time and the driver Erik was very friendly.
Quick, clear service, friendly driver and a great price!
Went smooth, and easy. Showed up pretty quick!!
They were very prompt and friendly. The people on the phone were friendly and helpful.
Great experience, knowledgeable and quick service. I will use them for future towing needs.
They were fast, friendly, and affordable! Thank you guys for saving the day.
Fast, friendly service Highly recommend
The team responded kindly and quickly was able to get the car to the dealership! Thank you!!!
Excellent and prompt service with knowledgeable and friendly staff.
Great, prompt service with a smile! Highly recommended
Fast timing and just such a professional driver with telling us options to make it work! Huge thank you!
The tow truck driver, I think his name was Doug, was very friendly. He even gave me a ride home from the mechanic's.
Prompt and friendly service!
Excellent service and great driver. Could have ridden along for hours (except for extra cost) Highly recommended 👌
Very fast and the driver was friendly
Very kind, helpful & quick service!
Hit a deer and these guys helped me out!! Great service and drivers
The driver arrived on time, went right to work and got the job done. Highly recommend.
Ian did a great job!
Excellent service.
I had to have my car towed when it broke down in the Meijer parking lot. Tyler, the tow truck driver was super nice and helpful, telling me everything I needed to do. He also contacted me when he was on his way including his approximate location. I really appreciated your help and patience, Tyler; thank you!
Very prompt to pick up. Very professional.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 352 | — |
| Car lockouts | 58 | — |
| Special vehicle towing | 58 | — |
| Local hauling | 47 | — |
| Tire change | 26 | — |
| Battery service | 21 | — |
| Long distance hauling | 15 | — |
| Battery | 6 | — |
